TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 4 out of 5 by from Turbo Tax is great! Turbo tax experts are always available to answer any questions you have!
Date published: 2023-03-21
Rated 1 out of 5 by from Too Expensive Price increased triple on base version to compare last year. I could not believe I have to pay over $140 on simple entries. I rather pay someone to do my taxes with less money
Date published: 2023-03-21
Rated 4 out of 5 by from Great Program if you have a Simple tax situation Turbo Tax has always worked for my simple life. 1 job on file and not too many complicated life situations make using turbo tax super simple.
Date published: 2023-03-21
Rated 2 out of 5 by from annoying do loop around change of fiduciary Got into a recursive do loop after I indicated that the address of the trust fiduciary had changed.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is Awesome Fast and easy to use. TurboTax recommend all the tax break that it thinks you are qualified.
Date published: 2023-03-21
Rated 4 out of 5 by from its gotten better i dont know if ive gotten better at filing my own taxes or if turbotax has adjusted the language they used to be more comprehensible and understandable but there is a noticeable difference from the latter years. the milage disclosure could format its miles driven in a normal way using words and in the correct chronological order. that would be grand.
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use i like it saves the work completed and brings me back to the point to continue I wish the help windows are easier to understand, i find most of them useless Also I like it brings basic info from the previous year, it is nice to compare excellent feature
Date published: 2023-03-21
Rated 5 out of 5 by from User friendly and painless After getting the forms together, this tax return platform was simple and worth the cost.
Date published: 2023-03-21
Rated 5 out of 5 by from 7 Years a Customer No need to wait days to get your returns done, I have been using TurboTax for 7 years now and I have never been disappointed. Simply AWESOME!
Date published: 2023-03-21
Rated 2 out of 5 by from Self Guided is better than any of the "experts" I tried the full service version which wound up being 100% self service, my "expert" didn't send me the correct forms and gave me absolutely no guidance on how to fill them out. The self guided live assisted was much clearer on how to deal with the forms, but when I had one question and had to use the live chat, the "expert" had me delete all the work I had already done, just to re-enter it and eventually find the answer to my question 20+ minutes later. Completely insane that this is a paid service, total and complete waste.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 279
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great! Turbo tax experts are always available to answer any questions you have!
Date published: 2023-03-21
Rated 1 out of 5 by from Too Expensive Price increased triple on base version to compare last year. I could not believe I have to pay over $140 on simple entries. I rather pay someone to do my taxes with less money
Date published: 2023-03-21
Rated 4 out of 5 by from Great Program if you have a Simple tax situation Turbo Tax has always worked for my simple life. 1 job on file and not too many complicated life situations make using turbo tax super simple.
Date published: 2023-03-21
Rated 2 out of 5 by from annoying do loop around change of fiduciary Got into a recursive do loop after I indicated that the address of the trust fiduciary had changed.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is Awesome Fast and easy to use. TurboTax recommend all the tax break that it thinks you are qualified.
Date published: 2023-03-21
Rated 4 out of 5 by from its gotten better i dont know if ive gotten better at filing my own taxes or if turbotax has adjusted the language they used to be more comprehensible and understandable but there is a noticeable difference from the latter years. the milage disclosure could format its miles driven in a normal way using words and in the correct chronological order. that would be grand.
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use i like it saves the work completed and brings me back to the point to continue I wish the help windows are easier to understand, i find most of them useless Also I like it brings basic info from the previous year, it is nice to compare excellent feature
Date published: 2023-03-21
Rated 5 out of 5 by from User friendly and painless After getting the forms together, this tax return platform was simple and worth the cost.
Date published: 2023-03-21
Rated 5 out of 5 by from 7 Years a Customer No need to wait days to get your returns done, I have been using TurboTax for 7 years now and I have never been disappointed. Simply AWESOME!
Date published: 2023-03-21
Rated 2 out of 5 by from Self Guided is better than any of the "experts" I tried the full service version which wound up being 100% self service, my "expert" didn't send me the correct forms and gave me absolutely no guidance on how to fill them out. The self guided live assisted was much clearer on how to deal with the forms, but when I had one question and had to use the live chat, the "expert" had me delete all the work I had already done, just to re-enter it and eventually find the answer to my question 20+ minutes later. Completely insane that this is a paid service, total and complete waste.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 279