TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from Turbotax Is Great This year's tax returns were tricky, but Turbotax guided me step by step, and the Agent then confirmed everything was done correctly.
Date published: 2023-03-26
Rated 2 out of 5 by from TurboTax was great UNTIL... Easy to use and I thought it was great UNTIL IT TRIED TO CHARGE ME A $40 PROCESSING FEE for an upgrade that I didn't even really want, but was told I needed to get to get a better return, which would have almost doubled the amount charged against my return. The way they presented this information made it seem like their method of payment was the easier, better option, when, in fact, it was not. Seemed sneaky and underhanded, in my opinion.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and less than 1 1/2 hrs. Love the guided questions and answers. I will return next year!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is an incredibly efficient tool I have used TurboTax since it was originally available on the market years and years ago and it has never let me down. This was the first year that I had to use the full service option due to the complexity of my investments and it was a great experience
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is efficient I use TurboTax every year, and I usually get it done in less than 2 hours
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax Gave Me Trouble I have used Turbo Tax for several years. It seemed to give more problems this year than in past years. On the Federal Return the review came up with 4 instances where it wanted payer information such as address and zip code for 1099R's. However, the 1099R's had no information at all except my name, address and social security number. I rechecked all of my 1099R's and the complete information was there for all items. When I finished my state return (GA) I wasn't given the option to enter routing information for getting my refund direct deposited. I tried reviewing the return and looked at everything, but couldn't find any way to enter the information. So, guess I will just have to wait on a paper check and hope that it doesn't get stolen in the mail.
Date published: 2023-03-26
Rated 1 out of 5 by from Didnot read tax forms properly When uploaded my interest forms 1099-int Turbo tax just kept on importing incorrect information.It showed me infomation which was not even relvant and kepth on prompint to upgrade to a paid version when mine was a simple return
Date published: 2023-03-26
Rated 5 out of 5 by from Year 8 of Turbo Tax! Love this product!!! Quick, easy and just what we need in a world where everything can be done online with just a couple clicks of a button. Removes all the anxiety of "doing taxes" with their step by step walk through...great upgrades this year TurboTax, I'll be back for year 9 next year!
Date published: 2023-03-26
Rated 5 out of 5 by from Consistently good program year after year Each year I collect all the forms mailed to me, my financial records etc and in a single afternoon by answering simple questions, get my taxes prepared and filed.
Date published: 2023-03-26
Rated 1 out of 5 by from Errors galore Its keeps telling me a 1099 MISC from Robhinhood is a business I had/worked for. It tells me to leave fields blank if they are blank some forms but then gives me an error, so I need to select them all for no reason. Time consuming and not user friendly.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 254
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax Is Great This year's tax returns were tricky, but Turbotax guided me step by step, and the Agent then confirmed everything was done correctly.
Date published: 2023-03-26
Rated 2 out of 5 by from TurboTax was great UNTIL... Easy to use and I thought it was great UNTIL IT TRIED TO CHARGE ME A $40 PROCESSING FEE for an upgrade that I didn't even really want, but was told I needed to get to get a better return, which would have almost doubled the amount charged against my return. The way they presented this information made it seem like their method of payment was the easier, better option, when, in fact, it was not. Seemed sneaky and underhanded, in my opinion.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and less than 1 1/2 hrs. Love the guided questions and answers. I will return next year!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is an incredibly efficient tool I have used TurboTax since it was originally available on the market years and years ago and it has never let me down. This was the first year that I had to use the full service option due to the complexity of my investments and it was a great experience
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is efficient I use TurboTax every year, and I usually get it done in less than 2 hours
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax Gave Me Trouble I have used Turbo Tax for several years. It seemed to give more problems this year than in past years. On the Federal Return the review came up with 4 instances where it wanted payer information such as address and zip code for 1099R's. However, the 1099R's had no information at all except my name, address and social security number. I rechecked all of my 1099R's and the complete information was there for all items. When I finished my state return (GA) I wasn't given the option to enter routing information for getting my refund direct deposited. I tried reviewing the return and looked at everything, but couldn't find any way to enter the information. So, guess I will just have to wait on a paper check and hope that it doesn't get stolen in the mail.
Date published: 2023-03-26
Rated 1 out of 5 by from Didnot read tax forms properly When uploaded my interest forms 1099-int Turbo tax just kept on importing incorrect information.It showed me infomation which was not even relvant and kepth on prompint to upgrade to a paid version when mine was a simple return
Date published: 2023-03-26
Rated 5 out of 5 by from Year 8 of Turbo Tax! Love this product!!! Quick, easy and just what we need in a world where everything can be done online with just a couple clicks of a button. Removes all the anxiety of "doing taxes" with their step by step walk through...great upgrades this year TurboTax, I'll be back for year 9 next year!
Date published: 2023-03-26
Rated 5 out of 5 by from Consistently good program year after year Each year I collect all the forms mailed to me, my financial records etc and in a single afternoon by answering simple questions, get my taxes prepared and filed.
Date published: 2023-03-26
Rated 1 out of 5 by from Errors galore Its keeps telling me a 1099 MISC from Robhinhood is a business I had/worked for. It tells me to leave fields blank if they are blank some forms but then gives me an error, so I need to select them all for no reason. Time consuming and not user friendly.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 254