TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from I love turbo tax For years I let others do my taxes believing it was to hard for me turbo tax makes it a snap and I love that I can do it without relying on others for help.
Date published: 2023-03-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it very easy to file taxes it basically does everything for you!
Date published: 2023-03-17
Rated 3 out of 5 by from Turbo Tax just okay I have been using TurboTax for a few years, and it has been pretty great. This year was a little rough. It may have been because I went from filing individually to jointly(marriage) this year. So, I understand there is some new info and extra info that needs to be reported and filled out. However, that is no reason for me to have to fill out info that was not offered during filing. In other words, it never asked about my AGI for 2021, however, it only asked for my wife's. So as I went to e-file again, it then asked about my 2021 AGI. I was only able to do fix this because my e-file rejected due to an incorrect date entry on my part. This should've been taken care of before the rejection. Also, I was unexpectedly charged for the deluxe live TurboTax. Usually it will ask during filing if you want basic or the upgrades. It never did. I had help from the chat, but again, was charged for upgrades which I never chose. And the help I did receive consisted of the assistants constantly backtracking and then having to rewrite info. VERY FRUSTRATING. Overall, TurboTax was okay this year. They usually are helpful and have good guidance. Hopefully next year will be better.
Date published: 2023-03-17
Rated 5 out of 5 by from Great software Filing taxes is cumbersome, of course. Multiple sources of income this year and an interstate move didn't help. This software is up to date and takes you through each step as necessary. Never fun but this is well written software and is very intuitive.
Date published: 2023-03-17
Rated 2 out of 5 by from A little disappointed I've always used turbotax to do my own personal taxes for probably well over 10 years. I thought perhaps I could give it a go with preparing taxes for my business. I was a little disappointed in the ability to get definitions or further explanations on some of the questions that Turbotax asked me as I was populating the questions. It was not as helpful as I thought and I found myself trying to find explanations online.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent I love how specific and detailed it was made it easy to get through quick.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy & Quick It was quick and easy - step-by-step instructions with plenty of reviews
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to work with. Turbo Tax Expert knowledgeable in completing taxes.
Date published: 2023-03-17
Rated 5 out of 5 by from love it been using turbotax for years, great way to do taxes
Date published: 2023-03-17
Rated 5 out of 5 by from Help from turbo tax My turbo tax live assisted was very patient and careful while helping me file my taxes
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love turbo tax For years I let others do my taxes believing it was to hard for me turbo tax makes it a snap and I love that I can do it without relying on others for help.
Date published: 2023-03-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it very easy to file taxes it basically does everything for you!
Date published: 2023-03-17
Rated 3 out of 5 by from Turbo Tax just okay I have been using TurboTax for a few years, and it has been pretty great. This year was a little rough. It may have been because I went from filing individually to jointly(marriage) this year. So, I understand there is some new info and extra info that needs to be reported and filled out. However, that is no reason for me to have to fill out info that was not offered during filing. In other words, it never asked about my AGI for 2021, however, it only asked for my wife's. So as I went to e-file again, it then asked about my 2021 AGI. I was only able to do fix this because my e-file rejected due to an incorrect date entry on my part. This should've been taken care of before the rejection. Also, I was unexpectedly charged for the deluxe live TurboTax. Usually it will ask during filing if you want basic or the upgrades. It never did. I had help from the chat, but again, was charged for upgrades which I never chose. And the help I did receive consisted of the assistants constantly backtracking and then having to rewrite info. VERY FRUSTRATING. Overall, TurboTax was okay this year. They usually are helpful and have good guidance. Hopefully next year will be better.
Date published: 2023-03-17
Rated 5 out of 5 by from Great software Filing taxes is cumbersome, of course. Multiple sources of income this year and an interstate move didn't help. This software is up to date and takes you through each step as necessary. Never fun but this is well written software and is very intuitive.
Date published: 2023-03-17
Rated 2 out of 5 by from A little disappointed I've always used turbotax to do my own personal taxes for probably well over 10 years. I thought perhaps I could give it a go with preparing taxes for my business. I was a little disappointed in the ability to get definitions or further explanations on some of the questions that Turbotax asked me as I was populating the questions. It was not as helpful as I thought and I found myself trying to find explanations online.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent I love how specific and detailed it was made it easy to get through quick.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy & Quick It was quick and easy - step-by-step instructions with plenty of reviews
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to work with. Turbo Tax Expert knowledgeable in completing taxes.
Date published: 2023-03-17
Rated 5 out of 5 by from love it been using turbotax for years, great way to do taxes
Date published: 2023-03-17
Rated 5 out of 5 by from Help from turbo tax My turbo tax live assisted was very patient and careful while helping me file my taxes
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 218