TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use! Turbo Tax proved to be easier than ever to use this year. The new QR feature allows you to take pictures of forms to upload directly; it made the process easier and quicker. I highly recommend Turbo Tax to anyone who wants to attempt filing their taxes on their own.
Date published: 2023-03-21
Rated 5 out of 5 by from Awesome Thanks! super easy and really I was nervous about doing my taxes.
Date published: 2023-03-21
Rated 1 out of 5 by from too expensive with annoying upsells all the way The pricing is deceptive and there are non stop ads for upsells all the way through that are way past being annoying. I will not be using again next year.
Date published: 2023-03-21
Rated 2 out of 5 by from Too many extra fees I enjoyed using TurboTax last year, as it was very easy, and didn't cost me anything. This year, I was required to report two 1099NEC forms, and TurboTax required me to purchase the deluxe edition in order to process these documents. TurboTax advertised that it would be very easy to use part of my federal return to cover this $54 fee, at an additional $39 fee. Charging a fee that is 72% of the original fee is really a disappointing thing to see from a business, especially over a service that so many people are required to pay to access. I may have to look at other tax preparation services next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Great experience Good experience ,went fast to prepare would definitely recommend to people to use
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use easy to use and carries forward data from last year, also gets data electronically from sources
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is great Very fast and convenient service. Great service keep up the good work.
Date published: 2023-03-21
Rated 3 out of 5 by from TurboTax can definitely get better Some of the things did not go well at all. For example my W2 couldnt be electronically imported. For forms that were imported as pdfs, the boxes had to be entered manually and the help was quite ineffective in many places. I also called the Experts as well as CPA but they couldn't address the my queries about certain information to be entered from the W2 and other forms into the boxes. Turbo tax definitely needs to make the self-help more effective as well as look at the Experts being truly effective.
Date published: 2023-03-21
Rated 5 out of 5 by from I love Turbo Tax I Love that I was able to get help right away with a Live Expert problem solved.
Date published: 2023-03-21
Rated 3 out of 5 by from Fees and Fees The program is OK. Every year the fees get higher and less is included in "free" option. I understand people have to make money but upfront transparency on what is included what will require an upgrade would be appreciated. I have ONE form that all of a sudden cost me $119 dollars and then you are highly encouraged to just have it taken out of your return. Get to the end and that costs $39. Where was that disclaimer when I was being asked how I wanted to pay that amount earlier? At that point, you're in so deep that you just let your money go. Frustrating.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 204
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use! Turbo Tax proved to be easier than ever to use this year. The new QR feature allows you to take pictures of forms to upload directly; it made the process easier and quicker. I highly recommend Turbo Tax to anyone who wants to attempt filing their taxes on their own.
Date published: 2023-03-21
Rated 5 out of 5 by from Awesome Thanks! super easy and really I was nervous about doing my taxes.
Date published: 2023-03-21
Rated 1 out of 5 by from too expensive with annoying upsells all the way The pricing is deceptive and there are non stop ads for upsells all the way through that are way past being annoying. I will not be using again next year.
Date published: 2023-03-21
Rated 2 out of 5 by from Too many extra fees I enjoyed using TurboTax last year, as it was very easy, and didn't cost me anything. This year, I was required to report two 1099NEC forms, and TurboTax required me to purchase the deluxe edition in order to process these documents. TurboTax advertised that it would be very easy to use part of my federal return to cover this $54 fee, at an additional $39 fee. Charging a fee that is 72% of the original fee is really a disappointing thing to see from a business, especially over a service that so many people are required to pay to access. I may have to look at other tax preparation services next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Great experience Good experience ,went fast to prepare would definitely recommend to people to use
Date published: 2023-03-21
Rated 5 out of 5 by from Easy to use easy to use and carries forward data from last year, also gets data electronically from sources
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is great Very fast and convenient service. Great service keep up the good work.
Date published: 2023-03-21
Rated 3 out of 5 by from TurboTax can definitely get better Some of the things did not go well at all. For example my W2 couldnt be electronically imported. For forms that were imported as pdfs, the boxes had to be entered manually and the help was quite ineffective in many places. I also called the Experts as well as CPA but they couldn't address the my queries about certain information to be entered from the W2 and other forms into the boxes. Turbo tax definitely needs to make the self-help more effective as well as look at the Experts being truly effective.
Date published: 2023-03-21
Rated 5 out of 5 by from I love Turbo Tax I Love that I was able to get help right away with a Live Expert problem solved.
Date published: 2023-03-21
Rated 3 out of 5 by from Fees and Fees The program is OK. Every year the fees get higher and less is included in "free" option. I understand people have to make money but upfront transparency on what is included what will require an upgrade would be appreciated. I have ONE form that all of a sudden cost me $119 dollars and then you are highly encouraged to just have it taken out of your return. Get to the end and that costs $39. Where was that disclaimer when I was being asked how I wanted to pay that amount earlier? At that point, you're in so deep that you just let your money go. Frustrating.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 204