TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Premier Reviews
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Rated 5 out of 5 by
WojoFam from
Easy to Use!
Turbo Tax proved to be easier than ever to use this year. The new QR feature allows you to take pictures of forms to upload directly; it made the process easier and quicker. I highly recommend Turbo Tax to anyone who wants to attempt filing their taxes on their own.
Date published: 2023-03-21
Rated 5 out of 5 by
null from
Awesome
Thanks! super easy and really I was nervous about doing my taxes.
Date published: 2023-03-21
Rated 1 out of 5 by
BBPlayer from
too expensive with annoying upsells all the way
The pricing is deceptive and there are non stop ads for upsells all the way through that are way past being annoying. I will not be using again next year.
Date published: 2023-03-21
Rated 2 out of 5 by
IOI 655321 from
Too many extra fees
I enjoyed using TurboTax last year, as it was very easy, and didn't cost me anything. This year, I was required to report two 1099NEC forms, and TurboTax required me to purchase the deluxe edition in order to process these documents. TurboTax advertised that it would be very easy to use part of my federal return to cover this $54 fee, at an additional $39 fee. Charging a fee that is 72% of the original fee is really a disappointing thing to see from a business, especially over a service that so many people are required to pay to access. I may have to look at other tax preparation services next year.
Date published: 2023-03-21
Rated 5 out of 5 by
AshBear T from
Great experience
Good experience ,went fast to prepare would definitely recommend to people to use
Date published: 2023-03-21
Rated 5 out of 5 by
AMathes from
Easy to use
easy to use and carries forward data from last year, also gets data electronically from sources
Date published: 2023-03-21
Rated 5 out of 5 by
kjhskjfhksjdlhf from
Turbo tax is great
Very fast and convenient service. Great service keep up the good work.
Date published: 2023-03-21
Rated 3 out of 5 by
DanKal from
TurboTax can definitely get better
Some of the things did not go well at all. For example my W2 couldnt be electronically imported. For forms that were imported as pdfs, the boxes had to be entered manually and the help was quite ineffective in many places. I also called the Experts as well as CPA but they couldn't address the my queries about certain information to be entered from the W2 and other forms into the boxes. Turbo tax definitely needs to make the self-help more effective as well as look at the Experts being truly effective.
Date published: 2023-03-21
Rated 5 out of 5 by
AlejandroEsparza from
I love Turbo Tax
I Love that I was able to get help right away with a Live Expert problem solved.
Date published: 2023-03-21
Rated 3 out of 5 by
Rachael C from
Fees and Fees
The program is OK. Every year the fees get higher and less is included in "free" option. I understand people have to make money but upfront transparency on what is included what will require an upgrade would be appreciated. I have ONE form that all of a sudden cost me $119 dollars and then you are highly encouraged to just have it taken out of your return. Get to the end and that costs $39. Where was that disclaimer when I was being asked how I wanted to pay that amount earlier? At that point, you're in so deep that you just let your money go. Frustrating.
All TurboTax® Offerings Reviews - Page 204
Date published: 2023-03-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
WojoFam from
Easy to Use!
Turbo Tax proved to be easier than ever to use this year. The new QR feature allows you to take pictures of forms to upload directly; it made the process easier and quicker. I highly recommend Turbo Tax to anyone who wants to attempt filing their taxes on their own.
Date published: 2023-03-21
Rated 5 out of 5 by
null from
Awesome
Thanks! super easy and really I was nervous about doing my taxes.
Date published: 2023-03-21
Rated 1 out of 5 by
BBPlayer from
too expensive with annoying upsells all the way
The pricing is deceptive and there are non stop ads for upsells all the way through that are way past being annoying. I will not be using again next year.
Date published: 2023-03-21
Rated 2 out of 5 by
IOI 655321 from
Too many extra fees
I enjoyed using TurboTax last year, as it was very easy, and didn't cost me anything. This year, I was required to report two 1099NEC forms, and TurboTax required me to purchase the deluxe edition in order to process these documents. TurboTax advertised that it would be very easy to use part of my federal return to cover this $54 fee, at an additional $39 fee. Charging a fee that is 72% of the original fee is really a disappointing thing to see from a business, especially over a service that so many people are required to pay to access. I may have to look at other tax preparation services next year.
Date published: 2023-03-21
Rated 5 out of 5 by
AshBear T from
Great experience
Good experience ,went fast to prepare would definitely recommend to people to use
Date published: 2023-03-21
Rated 5 out of 5 by
AMathes from
Easy to use
easy to use and carries forward data from last year, also gets data electronically from sources
Date published: 2023-03-21
Rated 5 out of 5 by
kjhskjfhksjdlhf from
Turbo tax is great
Very fast and convenient service. Great service keep up the good work.
Date published: 2023-03-21
Rated 3 out of 5 by
DanKal from
TurboTax can definitely get better
Some of the things did not go well at all. For example my W2 couldnt be electronically imported. For forms that were imported as pdfs, the boxes had to be entered manually and the help was quite ineffective in many places. I also called the Experts as well as CPA but they couldn't address the my queries about certain information to be entered from the W2 and other forms into the boxes. Turbo tax definitely needs to make the self-help more effective as well as look at the Experts being truly effective.
Date published: 2023-03-21
Rated 5 out of 5 by
AlejandroEsparza from
I love Turbo Tax
I Love that I was able to get help right away with a Live Expert problem solved.
Date published: 2023-03-21
Rated 3 out of 5 by
Rachael C from
Fees and Fees
The program is OK. Every year the fees get higher and less is included in "free" option. I understand people have to make money but upfront transparency on what is included what will require an upgrade would be appreciated. I have ONE form that all of a sudden cost me $119 dollars and then you are highly encouraged to just have it taken out of your return. Get to the end and that costs $39. Where was that disclaimer when I was being asked how I wanted to pay that amount earlier? At that point, you're in so deep that you just let your money go. Frustrating.
All TurboTax® Offerings Reviews - Page 204
Date published: 2023-03-21