TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 4 out of 5 by from Great step-by- step instructions! The step-by-step instructions were great. There were a couple of issues we encountered. We couldn't upload some of our broker information. Customer support sent us a discount service code for our trouble. However, the directions given to redeem the service code did not match the version of TurboTax. We were not able to use it. The other issue was that it wasn't clear to us when we purchased TurboTax that we would have to pay $25 to submit the state return.
Date published: 2023-03-27
Rated 4 out of 5 by from good program-interested in your live edition Good system, could use more explanation about some of the K forms and how it relates to personal taxes
Date published: 2023-03-27
Rated 4 out of 5 by from Mostly easy to use! A little confusing when it comes to closing out a business and starting another.
Date published: 2023-03-27
Rated 5 out of 5 by from best ever quick response, super helpful, the best attitude. i really appreciate it
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome My first experience using Turbo Tax was so great. It is easy and so convenient to use.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo tax income tax return I had a good experience filling the taxes. Very friendly GUI
Date published: 2023-03-27
Rated 1 out of 5 by from Being charged for state e-filing I don't think it is wright for Being charged for state e-filing. I paid for this CD software
Date published: 2023-03-27
Rated 1 out of 5 by from Adding additional charges When I was filing my taxes you automatically upgraded me to premium, we used to be able to pick what service we wanted to pay for and now this system is not okay. I wish TurboTax would be transparent from the beginning instead of adding so many charges without explanation
Date published: 2023-03-27
Rated 5 out of 5 by from Great Customer Service I've used Turbotax for many years and now with their LIVE help it's even better.
Date published: 2023-03-27
Rated 1 out of 5 by from Far too expensive They consumed half my return. This is insane. This should be a completely free service if you don't use any "expert advice".
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 165
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great step-by- step instructions! The step-by-step instructions were great. There were a couple of issues we encountered. We couldn't upload some of our broker information. Customer support sent us a discount service code for our trouble. However, the directions given to redeem the service code did not match the version of TurboTax. We were not able to use it. The other issue was that it wasn't clear to us when we purchased TurboTax that we would have to pay $25 to submit the state return.
Date published: 2023-03-27
Rated 4 out of 5 by from good program-interested in your live edition Good system, could use more explanation about some of the K forms and how it relates to personal taxes
Date published: 2023-03-27
Rated 4 out of 5 by from Mostly easy to use! A little confusing when it comes to closing out a business and starting another.
Date published: 2023-03-27
Rated 5 out of 5 by from best ever quick response, super helpful, the best attitude. i really appreciate it
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome My first experience using Turbo Tax was so great. It is easy and so convenient to use.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo tax income tax return I had a good experience filling the taxes. Very friendly GUI
Date published: 2023-03-27
Rated 1 out of 5 by from Being charged for state e-filing I don't think it is wright for Being charged for state e-filing. I paid for this CD software
Date published: 2023-03-27
Rated 1 out of 5 by from Adding additional charges When I was filing my taxes you automatically upgraded me to premium, we used to be able to pick what service we wanted to pay for and now this system is not okay. I wish TurboTax would be transparent from the beginning instead of adding so many charges without explanation
Date published: 2023-03-27
Rated 5 out of 5 by from Great Customer Service I've used Turbotax for many years and now with their LIVE help it's even better.
Date published: 2023-03-27
Rated 1 out of 5 by from Far too expensive They consumed half my return. This is insane. This should be a completely free service if you don't use any "expert advice".
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 165