TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from null customer service was a great help.nTook. the time to get me straight
Date published: 2023-09-16
Rated 5 out of 5 by from null The using Turbo tax is easy, protects me from making dumb mistakes. For the last 5 years I can say that the only challenge is buying the download win for the program I need. It is a hour of guessing. Seems like you would lose many of the customers who need your product. For instance you could easily go thru the products offerings and never find the business section. try it
Date published: 2023-09-16
Rated 1 out of 5 by from TurboTax Let Me Down The program would not allow me to correct two minor errors to enable efile. I had to efile on September 15, 2023. TurboTax continued to reject the correct Business Activity Code and carried over a Section 199A disclosure from 2021 that did not apply to the 2022 tax return. However, once again I could not correct this issue resulting in the inability to efile. So, I must paper file on September 16, 2023, after the extension due date.
Date published: 2023-09-16
Rated 5 out of 5 by from null null
Date published: 2023-09-16
Rated 3 out of 5 by from Could be better. Kaizen Tax Brothers. You should not have errors that pop up when the review is ran, when you did not ask during the step by step for the information. Makes me distrust the software a little.
Date published: 2023-09-16
Rated 5 out of 5 by from null null
Date published: 2023-09-16
Rated 5 out of 5 by from Extraordinarily helpful I found it to be very helpful the only thing I feel like it is missing it is not calculating my late fee, for filing late although doing the extension could not have been easier I didn’t realize I was going to be away so I’d be nice to know how much the total bill would’ve been. But this has been absolutely designed beautifully.
Date published: 2023-09-16
Rated 1 out of 5 by from It keeps getting worse each year. UGH! What the heck happened to Turbotax? Turbotax used to be comprehensive in its instructions. Now, most instructions are vague and point you to some other external source. More than that, when there is an instruction or explanation, it is so vague or unclear that it is practically useless. We buy the product to help us, not to confuse us. We definitely don't want to work on the actual forms-- that's why we bought the product! Ask us the questions, comprehensively, and walk us through everything. We are paying good money for a software product that helps make our lives easier. What happened? I say this all as someone who has used the software since the late 1990's!
Date published: 2023-09-16
Rated 5 out of 5 by from turbo tax slays again very easy to use. have used for the last 11 years. love it
Date published: 2023-09-16
Rated 4 out of 5 by from null null
Date published: 2023-09-16
All TurboTax® Offerings Reviews - Page 125
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from null customer service was a great help.nTook. the time to get me straight
Date published: 2023-09-16
Rated 5 out of 5 by from null The using Turbo tax is easy, protects me from making dumb mistakes. For the last 5 years I can say that the only challenge is buying the download win for the program I need. It is a hour of guessing. Seems like you would lose many of the customers who need your product. For instance you could easily go thru the products offerings and never find the business section. try it
Date published: 2023-09-16
Rated 1 out of 5 by from TurboTax Let Me Down The program would not allow me to correct two minor errors to enable efile. I had to efile on September 15, 2023. TurboTax continued to reject the correct Business Activity Code and carried over a Section 199A disclosure from 2021 that did not apply to the 2022 tax return. However, once again I could not correct this issue resulting in the inability to efile. So, I must paper file on September 16, 2023, after the extension due date.
Date published: 2023-09-16
Rated 5 out of 5 by from null null
Date published: 2023-09-16
Rated 3 out of 5 by from Could be better. Kaizen Tax Brothers. You should not have errors that pop up when the review is ran, when you did not ask during the step by step for the information. Makes me distrust the software a little.
Date published: 2023-09-16
Rated 5 out of 5 by from null null
Date published: 2023-09-16
Rated 5 out of 5 by from Extraordinarily helpful I found it to be very helpful the only thing I feel like it is missing it is not calculating my late fee, for filing late although doing the extension could not have been easier I didn’t realize I was going to be away so I’d be nice to know how much the total bill would’ve been. But this has been absolutely designed beautifully.
Date published: 2023-09-16
Rated 1 out of 5 by from It keeps getting worse each year. UGH! What the heck happened to Turbotax? Turbotax used to be comprehensive in its instructions. Now, most instructions are vague and point you to some other external source. More than that, when there is an instruction or explanation, it is so vague or unclear that it is practically useless. We buy the product to help us, not to confuse us. We definitely don't want to work on the actual forms-- that's why we bought the product! Ask us the questions, comprehensively, and walk us through everything. We are paying good money for a software product that helps make our lives easier. What happened? I say this all as someone who has used the software since the late 1990's!
Date published: 2023-09-16
Rated 5 out of 5 by from turbo tax slays again very easy to use. have used for the last 11 years. love it
Date published: 2023-09-16
Rated 4 out of 5 by from null null
Date published: 2023-09-16
All TurboTax® Offerings Reviews - Page 125