TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Premier Reviews

Read unbiased reviews from real TurboTax Live Full Service Premier customers. From stocks to crypto, a dedicated tax expert will do your investment taxes for you.

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Rated 5 out of 5 by from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
Rated 5 out of 5 by from Christopher Tuttle I just want to say Mr. Christopher Tuttle has been nothing but extraordinary. Please make sure you are hiring people like Christopher! Thank you Chris!
Date published: 2023-09-06
Rated 5 out of 5 by from Romme Tax perfect Rome was excellent and will use her again next year.
Date published: 2023-09-06
Rated 3 out of 5 by from Mailing Instructins need list of Forms It seems like there used to be a check list of what to include in the package with the mailing instructions. That saves angst.
Date published: 2023-09-06
Rated 5 out of 5 by from Great product and service team (Sugar) Turbo Tax Live help was great! patient, kind, and answered all my questions
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 104
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great software, easy to use I have been using TT since 2010. Its easy, they make all the updates to account for the the most recent changes, helps is avail and its kind of self explanatory. Why pay someone to use it for you.
Date published: 2023-09-06
Rated 3 out of 5 by from Where did that come from?? Wondering why I was to be charged $44 to get my refund. I opted out because there was no previous alert as to what was up!
Date published: 2023-09-06
Rated 5 out of 5 by from Best experience for Tax season yet Every person I worked with was super helpful and friendly.
Date published: 2023-09-06
Rated 5 out of 5 by from Turbo Tax is great! Turbo tax is thorough and made doing my taxes easier.
Date published: 2023-09-06
Rated 5 out of 5 by from Janet and Turbo Tax are great. Had to file first amended return, Janet helped me the entire time and got refund on money I sent in.
Date published: 2023-09-06
Rated 1 out of 5 by from Free product is buried! Your unfair business practices continue even though you were sued and fined for doing such. I clicked on a link from an email to log into my account to file my taxes and after entering my info (2 hours later) I was made aware the filing fees were $153. I contacted a rep in chat and was told I had to delete everything I had entered and start over again in the free product. You have to be fully aware that is done to sway someone to just go ahead and pay your fees! I had to so, because I was in a time crunch. I would like the $153 credited. I asked the chat rep what your escalation path was and he sent me a link to Turbo Tax Wikipedia???? How was that helpful??? I want a response with a REAL escalation path for a complaint.
Date published: 2023-09-06
Rated 5 out of 5 by from Christopher Tuttle I just want to say Mr. Christopher Tuttle has been nothing but extraordinary. Please make sure you are hiring people like Christopher! Thank you Chris!
Date published: 2023-09-06
Rated 5 out of 5 by from Romme Tax perfect Rome was excellent and will use her again next year.
Date published: 2023-09-06
Rated 3 out of 5 by from Mailing Instructins need list of Forms It seems like there used to be a check list of what to include in the package with the mailing instructions. That saves angst.
Date published: 2023-09-06
Rated 5 out of 5 by from Great product and service team (Sugar) Turbo Tax Live help was great! patient, kind, and answered all my questions
Date published: 2023-09-06
All TurboTax® Offerings Reviews - Page 104