TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Deluxe Reviews
Read unbiased reviews from real TurboTax Live Full Service Deluxe customers. Get matched to a tax expert who will do your taxes for you and maximize your deductions and credits.
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Rated 4 out of 5 by
DNVT from
Turbo tax works well for the average taxpayer.
Been using Turbo Tax for nearly 20 years. Covers all the topics. When more in-depth forms were needed the upgrade was easy.
Date published: 2023-03-22
Rated 5 out of 5 by
earlyriser4084 from
Considering...
Considering that my taxes are filed between two states, plus federal taxes and it was my first year not having a tax service do it after moving states this went SOO much smoother and easier than what I was expecting. First off, having options to input all the different forms makes it A LOT quicker than doing it manually. I was able to scan a QR code with my phone and then scan the doc to have it entered in is such a HUGE help. Secondly, with the option they give you to have an expert look them over OR even help you literally EVERY step of the way for $0 (as long as you file before a certain day) is reassuring and saved me $400 in comparison to the service, which means more money I don't have to worry about. I highly recommend this option that TurboTax gives you, so take advantage of it if and when you see it. We were able to have a knowledgeable, patient, and kind customer service rep or expert call us within 5 minutes of inquiring, but if you would prefer or maybe need to, you could also chat with someone through their system. 10/10 HIGHLY recommend.
Date published: 2023-03-22
Rated 3 out of 5 by
RequiredNicknameField from
Gets more expensive every year
The product overall is pretty good, but as soon as you do one thing complex such as add a stock portfolio they want to go from $40 to $120 (3x the price). Then at the end, they want to charge you a $40 fee to take their original $120 fee out of your return. There is no way the processing fees are that extensive. Another huge issue was that because I once used the premium product it sent me down that path again as soon as I started this year without even letting me select to start at the basic plan. I got to the end before realizing they were charging me $160 for services I didn't even use or want. The only way to downgrade was to start my taxes over again completely. Honestly, with how tight finances have been this year I need that extra $40 difference so I started over. Same goes with paying up front to save another $40. All in all the product almost cost me $80 more than it should have and its already pretty expensive to begin with. I dunno who reads these reviews, but this will likely get buried anyway since it's on their site. I dunno how much H&R Block would charge you but after all these fees I'd say you should consider it.
Date published: 2023-03-22
Rated 5 out of 5 by
HerbyDidi from
Turbo Tax quick online tool
Turbotax is a wonderful tool. They care about walking one through every step. It took me about 3 hours. Turbo tax prompted me to double and triple-check all of the information. I feel confident about filing my taxes.
Date published: 2023-03-22
Rated 5 out of 5 by
TurboTaxlover07 from
Turbo Tax is Amazing
Love how easy Turbo Tax makes it to file your taxes...the upload feature really aids in alleviating time to look for information. Filing taxes has never been easier.
Date published: 2023-03-22
Rated 5 out of 5 by
Khem Son from
Turbo Tax is Awsome!
Excellent, easy to find topics and related information!
Date published: 2023-03-22
Rated 5 out of 5 by
Freddie Molo from
Turbo Tax is Great!!!!
Turbo Tax is easy and accurate! I've used TT for over 10 years and it has never failed me.
Date published: 2023-03-22
Rated 5 out of 5 by
97888 from
awesome
awesomee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-22
Rated 5 out of 5 by
shell123321 from
easy!
super easy to file returns! has info buttons if you get stuck!
Date published: 2023-03-22
Rated 5 out of 5 by
BLee25 from
Easy to use for beginners
Helpful prompts that explain forms and situations. Having an expert on hand is convenient when any questions arise. The extra protection offered gives ease of mind when filing.
All TurboTax® Offerings Reviews - Page 266
Date published: 2023-03-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DNVT from
Turbo tax works well for the average taxpayer.
Been using Turbo Tax for nearly 20 years. Covers all the topics. When more in-depth forms were needed the upgrade was easy.
Date published: 2023-03-22
Rated 5 out of 5 by
earlyriser4084 from
Considering...
Considering that my taxes are filed between two states, plus federal taxes and it was my first year not having a tax service do it after moving states this went SOO much smoother and easier than what I was expecting. First off, having options to input all the different forms makes it A LOT quicker than doing it manually. I was able to scan a QR code with my phone and then scan the doc to have it entered in is such a HUGE help. Secondly, with the option they give you to have an expert look them over OR even help you literally EVERY step of the way for $0 (as long as you file before a certain day) is reassuring and saved me $400 in comparison to the service, which means more money I don't have to worry about. I highly recommend this option that TurboTax gives you, so take advantage of it if and when you see it. We were able to have a knowledgeable, patient, and kind customer service rep or expert call us within 5 minutes of inquiring, but if you would prefer or maybe need to, you could also chat with someone through their system. 10/10 HIGHLY recommend.
Date published: 2023-03-22
Rated 3 out of 5 by
RequiredNicknameField from
Gets more expensive every year
The product overall is pretty good, but as soon as you do one thing complex such as add a stock portfolio they want to go from $40 to $120 (3x the price). Then at the end, they want to charge you a $40 fee to take their original $120 fee out of your return. There is no way the processing fees are that extensive. Another huge issue was that because I once used the premium product it sent me down that path again as soon as I started this year without even letting me select to start at the basic plan. I got to the end before realizing they were charging me $160 for services I didn't even use or want. The only way to downgrade was to start my taxes over again completely. Honestly, with how tight finances have been this year I need that extra $40 difference so I started over. Same goes with paying up front to save another $40. All in all the product almost cost me $80 more than it should have and its already pretty expensive to begin with. I dunno who reads these reviews, but this will likely get buried anyway since it's on their site. I dunno how much H&R Block would charge you but after all these fees I'd say you should consider it.
Date published: 2023-03-22
Rated 5 out of 5 by
HerbyDidi from
Turbo Tax quick online tool
Turbotax is a wonderful tool. They care about walking one through every step. It took me about 3 hours. Turbo tax prompted me to double and triple-check all of the information. I feel confident about filing my taxes.
Date published: 2023-03-22
Rated 5 out of 5 by
TurboTaxlover07 from
Turbo Tax is Amazing
Love how easy Turbo Tax makes it to file your taxes...the upload feature really aids in alleviating time to look for information. Filing taxes has never been easier.
Date published: 2023-03-22
Rated 5 out of 5 by
Khem Son from
Turbo Tax is Awsome!
Excellent, easy to find topics and related information!
Date published: 2023-03-22
Rated 5 out of 5 by
Freddie Molo from
Turbo Tax is Great!!!!
Turbo Tax is easy and accurate! I've used TT for over 10 years and it has never failed me.
Date published: 2023-03-22
Rated 5 out of 5 by
97888 from
awesome
awesomee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-22
Rated 5 out of 5 by
shell123321 from
easy!
super easy to file returns! has info buttons if you get stuck!
Date published: 2023-03-22
Rated 5 out of 5 by
BLee25 from
Easy to use for beginners
Helpful prompts that explain forms and situations. Having an expert on hand is convenient when any questions arise. The extra protection offered gives ease of mind when filing.
All TurboTax® Offerings Reviews - Page 266
Date published: 2023-03-22