TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Basic Reviews
Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Cheech and Chong from
Tax filing
Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by
lfair3 from
Very Intuitive!
Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by
pdz1 from
Another straight forward filing!!
From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by
IdontlikeNicknames99 from
Help print is too small & pricing is deceptive
Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by
KC Royals Fan from
Easy to work through
Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by
southernbell2023 from
Has some good and bad, it's okay
Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by
R man from
Easy and efficient
It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by
LKP2023 from
Fees for a college student to process their return
$157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by
wazl from
Free tax service cost me $159
Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by
JEHTurbo from
Turbo Tax was pretty Good!
A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
All TurboTax® Offerings Reviews - Page 269
Date published: 2023-03-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Cheech and Chong from
Tax filing
Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by
lfair3 from
Very Intuitive!
Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by
pdz1 from
Another straight forward filing!!
From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by
IdontlikeNicknames99 from
Help print is too small & pricing is deceptive
Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by
KC Royals Fan from
Easy to work through
Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by
southernbell2023 from
Has some good and bad, it's okay
Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by
R man from
Easy and efficient
It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by
LKP2023 from
Fees for a college student to process their return
$157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by
wazl from
Free tax service cost me $159
Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by
JEHTurbo from
Turbo Tax was pretty Good!
A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
All TurboTax® Offerings Reviews - Page 269
Date published: 2023-03-26