TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Tax filing Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by from Free tax service cost me $159 Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax was pretty Good! A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 269
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax filing Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
Rated 4 out of 5 by from Free tax service cost me $159 Felt a bit ripped off after investing an hour - in the middle of filing I found out my "free" turbo tax will cost me $159 to file.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax was pretty Good! A few of my financial institutions were not found on the turbo tax search, therefore had to enter those numbers manually.. Otherwise Turbo Tax did a fine job with my return..
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 269