TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Basic Reviews

Read unbiased reviews from real TurboTax Live Full Service Basic customers. Let an expert do your taxes for you, start to finish. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from TurboTax needs some work Too much unncessary intrusions by Intuit into personal data not needed specifically for the tax return. As further demonstrated by the data required for this review. K-1 and Shedule A need work to ease the pain of fund investors. The copy-paste function for the Wealthfront app specific passowrd still does not work (3-years in a row now). The fact that taxes/shipping/handling will be collected on the electronic filings should be acknowledged up front.
Date published: 2023-03-23
Rated 2 out of 5 by from Over paid for useless service and support I thought upgrading to Delux version would afford me expert live assistance and could help me if maximizing my return, but it's a waste of time and money. All they do is hover over your prompted pages and tell you to click next, but won't afford you any actual advice beyond exactly what is described in the info buttons.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is awesome especially the online help. I made several errors and the online tax expert helped me correct all of them.
Date published: 2023-03-23
Rated 4 out of 5 by from Do loops are extremely irritating!! I have two issues with TurboTax. The first is that it takes you over the same stuff multiple times for no reason. that is extremely wasteful of the users time. The second is that it doesn't allow you to fix a supposed problem in order to e-file. I got stuck in a "do loop" regarding rental days.
Date published: 2023-03-23
Rated 2 out of 5 by from Done with this business model This is the last time I overpay for this product and watch countless commercials taunt me with lower prices that first-time filers get. My taxes are by no means complicated, I just stuck with TurboTax this long because it might be convenient to have data in one place, but since I had to manually enter anything, I don't see the point in this product, especially at this pricing. Good luck next year.
Date published: 2023-03-23
Rated 3 out of 5 by from 2022 Federal & State I started out with TT Deluxe, but because of wanting to import financial data I needed to upgrade to Premier. That was a LONG adventure, 2 calls to customer service, a new download, a new CD and another new download. Finally customer support gave me the simple fix and all ended well! Make sure you know your tax situation before you select a level of the product.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is very easy to use It was very easy to use Turbo Tax and I recommend it to all
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use. I have used it before Easy, only this year was not home during tax season and it was no easy to look up last years returns, takes way to long to add a nickname
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome!! Completed in less than 3 hours and isn't owe any more.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax gives me ease in preparing my tax form. Turbo tax was formatted so easy enough to understand for user to follow even with minor knowledge in accounting. The process of taking information is done straightforward, the same in going back to check and to correct if needed. specially to check and correct to the completeness of the form.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 151
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax needs some work Too much unncessary intrusions by Intuit into personal data not needed specifically for the tax return. As further demonstrated by the data required for this review. K-1 and Shedule A need work to ease the pain of fund investors. The copy-paste function for the Wealthfront app specific passowrd still does not work (3-years in a row now). The fact that taxes/shipping/handling will be collected on the electronic filings should be acknowledged up front.
Date published: 2023-03-23
Rated 2 out of 5 by from Over paid for useless service and support I thought upgrading to Delux version would afford me expert live assistance and could help me if maximizing my return, but it's a waste of time and money. All they do is hover over your prompted pages and tell you to click next, but won't afford you any actual advice beyond exactly what is described in the info buttons.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is awesome especially the online help. I made several errors and the online tax expert helped me correct all of them.
Date published: 2023-03-23
Rated 4 out of 5 by from Do loops are extremely irritating!! I have two issues with TurboTax. The first is that it takes you over the same stuff multiple times for no reason. that is extremely wasteful of the users time. The second is that it doesn't allow you to fix a supposed problem in order to e-file. I got stuck in a "do loop" regarding rental days.
Date published: 2023-03-23
Rated 2 out of 5 by from Done with this business model This is the last time I overpay for this product and watch countless commercials taunt me with lower prices that first-time filers get. My taxes are by no means complicated, I just stuck with TurboTax this long because it might be convenient to have data in one place, but since I had to manually enter anything, I don't see the point in this product, especially at this pricing. Good luck next year.
Date published: 2023-03-23
Rated 3 out of 5 by from 2022 Federal & State I started out with TT Deluxe, but because of wanting to import financial data I needed to upgrade to Premier. That was a LONG adventure, 2 calls to customer service, a new download, a new CD and another new download. Finally customer support gave me the simple fix and all ended well! Make sure you know your tax situation before you select a level of the product.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is very easy to use It was very easy to use Turbo Tax and I recommend it to all
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use. I have used it before Easy, only this year was not home during tax season and it was no easy to look up last years returns, takes way to long to add a nickname
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome!! Completed in less than 3 hours and isn't owe any more.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax gives me ease in preparing my tax form. Turbo tax was formatted so easy enough to understand for user to follow even with minor knowledge in accounting. The process of taking information is done straightforward, the same in going back to check and to correct if needed. specially to check and correct to the completeness of the form.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 151