TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from Great job Caught my mess up quick within minutes so I was able to fix it and file
Date published: 2023-03-14
Rated 2 out of 5 by from Upgraded without my permission At the end of process, they charged me for the premium or premier $119, whichever it is… I always choose the Deluxe $59, there is no way to review or change fee options, they only show how much they will charge you, there no way to contact support, I could not Clear and start over option, said I had already filled, which I did not, because it was first rejected because of no Identification personal protection ID number.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax saved me so much time and money Using Turbo Tax Business allowed me to easily complete both a 1065 and 1120-S for my businesses. It was so much cheaper than if I had hired someone to complete them for me.
Date published: 2023-03-14
Rated 3 out of 5 by from Turbo Tax for business difficult to make corrections, especially dealing with an ownership change. had to delete member's data multiple times to get the checked boxes to stop auto-filling. Final K-1 for the exiting member didn't show the proper final % for profit, loss or ownership (should have been 0%) even though the K-1 worksheet showed it as 0%. maybe a bug in the program.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax is awesome TurboTax works every time , Helen gave great advice and was able to moved through the app
Date published: 2023-03-14
Rated 3 out of 5 by from Zero customer service Great software if you know tax terms and all the rules and dont need to speak with a professional
Date published: 2023-03-14
Rated 5 out of 5 by from REVIEW GREAT OVERALL EXPERIENCE THANKS FOR THE HELP AS ALWAYS
Date published: 2023-03-14
Rated 4 out of 5 by from Love doing the taxes this way!!! I've always had a good experience with Turbo Tax. I have recommended them to all.
Date published: 2023-03-14
Rated 3 out of 5 by from Turbo Tax is confusing at times Took about 2.5 hours to complete Turbo Tax. Some confusion over what is being asked and what data to enter
Date published: 2023-03-14
Rated 3 out of 5 by from Basics v.s "professional help" Turbo tax is an amazing tool but i do noot reccomend having live help. the person i had seemed to be following an agenda of not giing any legit help or answers and was very rude and asking me to read better and again and i had to tell him to stop and eithe rdo his job or i will end it , the ONLY response he gave was telling me i am doing it wrong and didnt read good enough and that would without fail lead to him telling me to press the button " do my taxes for me" which was a more expensive option that allowed themm to have complete control over your screen, he would circle the button as i spoke/ scrolled or when i asked a single question "where would that show up at on my w-2?"
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 748
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great job Caught my mess up quick within minutes so I was able to fix it and file
Date published: 2023-03-14
Rated 2 out of 5 by from Upgraded without my permission At the end of process, they charged me for the premium or premier $119, whichever it is… I always choose the Deluxe $59, there is no way to review or change fee options, they only show how much they will charge you, there no way to contact support, I could not Clear and start over option, said I had already filled, which I did not, because it was first rejected because of no Identification personal protection ID number.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax saved me so much time and money Using Turbo Tax Business allowed me to easily complete both a 1065 and 1120-S for my businesses. It was so much cheaper than if I had hired someone to complete them for me.
Date published: 2023-03-14
Rated 3 out of 5 by from Turbo Tax for business difficult to make corrections, especially dealing with an ownership change. had to delete member's data multiple times to get the checked boxes to stop auto-filling. Final K-1 for the exiting member didn't show the proper final % for profit, loss or ownership (should have been 0%) even though the K-1 worksheet showed it as 0%. maybe a bug in the program.
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax is awesome TurboTax works every time , Helen gave great advice and was able to moved through the app
Date published: 2023-03-14
Rated 3 out of 5 by from Zero customer service Great software if you know tax terms and all the rules and dont need to speak with a professional
Date published: 2023-03-14
Rated 5 out of 5 by from REVIEW GREAT OVERALL EXPERIENCE THANKS FOR THE HELP AS ALWAYS
Date published: 2023-03-14
Rated 4 out of 5 by from Love doing the taxes this way!!! I've always had a good experience with Turbo Tax. I have recommended them to all.
Date published: 2023-03-14
Rated 3 out of 5 by from Turbo Tax is confusing at times Took about 2.5 hours to complete Turbo Tax. Some confusion over what is being asked and what data to enter
Date published: 2023-03-14
Rated 3 out of 5 by from Basics v.s "professional help" Turbo tax is an amazing tool but i do noot reccomend having live help. the person i had seemed to be following an agenda of not giing any legit help or answers and was very rude and asking me to read better and again and i had to tell him to stop and eithe rdo his job or i will end it , the ONLY response he gave was telling me i am doing it wrong and didnt read good enough and that would without fail lead to him telling me to press the button " do my taxes for me" which was a more expensive option that allowed themm to have complete control over your screen, he would circle the button as i spoke/ scrolled or when i asked a single question "where would that show up at on my w-2?"
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 748