TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 3 out of 5 by from In 3 yrs, every walk through was different & confu I got my taxes done, but I find it confusing when they don't let me insert info the same way each year, it'sconfusing. . It never asked me about categories of expenses on my rental properties. Also, it gave me back all the taxes I paid & said the Standard Deduction was better. And it never asked me for my mortgage interest paid. All that left me feeling unsure I it was right. No one came on to live chat with me like it did last year. Some parts were in a lp & I didn't know what to do to get out of it. It took me 7 hrs. I thought it was sent on 3/13/23 & when I double checked to see if the refund was send on the Mobile app, it said it wasn't final & I had to change the date to 3/17/23 to finalize it.
Date published: 2023-03-17
Rated 5 out of 5 by from Another Tubo Tax Year Thank You Another great tax filing with Tubo Tax....Thank You
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax has been my friend for many years! I rated Turbo Tax good this year because it was frustrating that it never entered the total for my medical expenses. It always ended up saying "Review" instead of a dollar amount for my medical expenses. I tried to use help, but that was useless. I never got a response. I must say I have used Turbo taxes for many many years and it never let me down. I always felt confident. Great product except for my frustration this year.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is the only way to file taxes! Easy to complete tax information. Best value for your money.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax worked for me! Everything was fine. I mean what else should I say? I'm glad it's over one more time.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy come, easy go Take it from a novice like me, Turbo Tax is as easy as it gets. This year's new features were mostly welcome, though were some that tookl some time getting used to.
Date published: 2023-03-17
Rated 5 out of 5 by from Live safer Very easy and professional, They work for you and on your best inters
Date published: 2023-03-17
Rated 3 out of 5 by from Average At times difficult to correct field when in review mode - had to completely go to beginning to figure out where to enter correct information - very frustrating.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax wasn't as good as usual This year was a lot harder than previous years. I had to speak to two customer relation people, who did help in their own way but not to my satisfaction. This supposedly free and cheaper service to seniors and veterans was not done well. Paid more than I have in many years. Was very disappointed in the service this year but had no other way to go at this time.
Date published: 2023-03-17
Rated 4 out of 5 by from Thorough, but still clunky in places Maybe its the ever confounding tax code, but TurboTax is getting worse. I still can't find the place to enter quarterly estimated taxes using the search tools. The system has a habit of inserting forms and raising issues at the end that it introduced earlier-- like it is causing its own problems!
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 742
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from In 3 yrs, every walk through was different & confu I got my taxes done, but I find it confusing when they don't let me insert info the same way each year, it'sconfusing. . It never asked me about categories of expenses on my rental properties. Also, it gave me back all the taxes I paid & said the Standard Deduction was better. And it never asked me for my mortgage interest paid. All that left me feeling unsure I it was right. No one came on to live chat with me like it did last year. Some parts were in a lp & I didn't know what to do to get out of it. It took me 7 hrs. I thought it was sent on 3/13/23 & when I double checked to see if the refund was send on the Mobile app, it said it wasn't final & I had to change the date to 3/17/23 to finalize it.
Date published: 2023-03-17
Rated 5 out of 5 by from Another Tubo Tax Year Thank You Another great tax filing with Tubo Tax....Thank You
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax has been my friend for many years! I rated Turbo Tax good this year because it was frustrating that it never entered the total for my medical expenses. It always ended up saying "Review" instead of a dollar amount for my medical expenses. I tried to use help, but that was useless. I never got a response. I must say I have used Turbo taxes for many many years and it never let me down. I always felt confident. Great product except for my frustration this year.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is the only way to file taxes! Easy to complete tax information. Best value for your money.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax worked for me! Everything was fine. I mean what else should I say? I'm glad it's over one more time.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy come, easy go Take it from a novice like me, Turbo Tax is as easy as it gets. This year's new features were mostly welcome, though were some that tookl some time getting used to.
Date published: 2023-03-17
Rated 5 out of 5 by from Live safer Very easy and professional, They work for you and on your best inters
Date published: 2023-03-17
Rated 3 out of 5 by from Average At times difficult to correct field when in review mode - had to completely go to beginning to figure out where to enter correct information - very frustrating.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax wasn't as good as usual This year was a lot harder than previous years. I had to speak to two customer relation people, who did help in their own way but not to my satisfaction. This supposedly free and cheaper service to seniors and veterans was not done well. Paid more than I have in many years. Was very disappointed in the service this year but had no other way to go at this time.
Date published: 2023-03-17
Rated 4 out of 5 by from Thorough, but still clunky in places Maybe its the ever confounding tax code, but TurboTax is getting worse. I still can't find the place to enter quarterly estimated taxes using the search tools. The system has a habit of inserting forms and raising issues at the end that it introduced earlier-- like it is causing its own problems!
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 742