TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Title is well known My total general experience with Turbo Tax telephone Assistants is excellent
Date published: 2023-03-12
Rated 3 out of 5 by from Stop Asking me to upgrade!! Seems like every five questions you want me to upgrade
Date published: 2023-03-12
Rated 5 out of 5 by from Best Tax Experience I've Ever Had TurboTax made filing so easy. Other institutions were charging me double. I'll only use TurboTax in the future.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax saves time and hassle Turbo Tax takes you step-by-step through the process. No calculations necessary! It's intuitive and easy.
Date published: 2023-03-12
Rated 4 out of 5 by from Easy to use Great systems and user friendly. I woudl recommed this to anyone.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax has really improved over the years. I have been able to avoid using Turbi Tax Advisor due to exceptional electronic help along the way. It is good to know the Advisor is not far away of needed.
Date published: 2023-03-12
Rated 5 out of 5 by from Great Experience Jocelyn provided great service! Will definitely do it again.
Date published: 2023-03-12
Rated 1 out of 5 by from terrible service this year it was a terrible experience this year yall over charged me for filing my taxes when i quailified for the ability to file free i was charged $158 and my refund is only $902 thats so unfair
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax is great! I had a great experience. Very user friendly and helpful!
Date published: 2023-03-12
Rated 1 out of 5 by from Too Complicated and Too Expensive The forced AZ state small business question was too complicated and prompted for other household members that don't even have a business. The ability to remove worksheets carried over from previous years is not apparent. Adding income loss and donations didn't seem to alter the refund amount at all even when itemized was selected. Service fees from Turbo tax are ridiculously high. It's now to the point it's cheaper to higher an accountant and not have to do any of the work yourself. Other household members were required to have the premium version for basic investment accounts with less than $200 in them. Hands down one of the worst years filing with TurboTax. Not sure what you guys did wrong, but it was more difficult and more expensive this year. If prices stay the same or go higher, I will be forced to use an accountant next year.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 741
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Title is well known My total general experience with Turbo Tax telephone Assistants is excellent
Date published: 2023-03-12
Rated 3 out of 5 by from Stop Asking me to upgrade!! Seems like every five questions you want me to upgrade
Date published: 2023-03-12
Rated 5 out of 5 by from Best Tax Experience I've Ever Had TurboTax made filing so easy. Other institutions were charging me double. I'll only use TurboTax in the future.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax saves time and hassle Turbo Tax takes you step-by-step through the process. No calculations necessary! It's intuitive and easy.
Date published: 2023-03-12
Rated 4 out of 5 by from Easy to use Great systems and user friendly. I woudl recommed this to anyone.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax has really improved over the years. I have been able to avoid using Turbi Tax Advisor due to exceptional electronic help along the way. It is good to know the Advisor is not far away of needed.
Date published: 2023-03-12
Rated 5 out of 5 by from Great Experience Jocelyn provided great service! Will definitely do it again.
Date published: 2023-03-12
Rated 1 out of 5 by from terrible service this year it was a terrible experience this year yall over charged me for filing my taxes when i quailified for the ability to file free i was charged $158 and my refund is only $902 thats so unfair
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax is great! I had a great experience. Very user friendly and helpful!
Date published: 2023-03-12
Rated 1 out of 5 by from Too Complicated and Too Expensive The forced AZ state small business question was too complicated and prompted for other household members that don't even have a business. The ability to remove worksheets carried over from previous years is not apparent. Adding income loss and donations didn't seem to alter the refund amount at all even when itemized was selected. Service fees from Turbo tax are ridiculously high. It's now to the point it's cheaper to higher an accountant and not have to do any of the work yourself. Other household members were required to have the premium version for basic investment accounts with less than $200 in them. Hands down one of the worst years filing with TurboTax. Not sure what you guys did wrong, but it was more difficult and more expensive this year. If prices stay the same or go higher, I will be forced to use an accountant next year.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 741