TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Have used for several years. Very easy to use and finds all my possible deductions.
Date published: 2023-03-18
Rated 5 out of 5 by from VERY HELPFUL I'm so very happy to be able to chat with their help
Date published: 2023-03-18
Rated 3 out of 5 by from Good but getting overpiced I have been a TurboTax user for a decade now and while i would recommend the product - the pricing with even promotional discounts is getting out of hand. Next year I will be shopping around for an alternative with better pricing.
Date published: 2023-03-18
Rated 3 out of 5 by from 2022 tax return review The Turbo Tax return process was fine. I do not like the way you snuck in the E-filing charge of $39.00 at the end just before i submitted it to transmit. (hidden fees suck!!). It cost you nothing to do this. This is just like the hidden fees a used car salesman adds. This left me a bad taste in my mouth after feeling good about Turbo Tax. I would think you make enough money off of your customers as it is without adding this fee.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Product! I have used TurboTax for years! It is easy to use, and I like being able to ask questions while I am doing it. I will continue using it for years to come!
Date published: 2023-03-18
Rated 3 out of 5 by from Glitchy this year On my self employment income it kept telling me my assets needed review, only to trap me in endless circular clicking between assets, expenses and overview. Very annoying and no solution offered without upgrading. Might be time to check out another option?
Date published: 2023-03-18
Rated 5 out of 5 by from LUPE I had some questions, so I asked for a call back. Within "MINUTES" a lady named Lupe called me. What a Angel she was. So kind, patient and knowledgeable. Never tried to rush me and explained everything as we went along. You have a TREASURE in Lupe !!
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is great. Turbo Tax is easily navigated so that I can complete my taxes, however each year it is getting more expensive.
Date published: 2023-03-18
Rated 4 out of 5 by from Another year done! While Turbo Tax does guide you through the basic process of filing, it still needs to do a better job of explaining certain topics, remembering that you are addressing a variety of people with different intellects. Not everyone is an accounting professional. Areas that need more explanation include how to address married couples that file jointly but are not both retired at the same time and have significant age differences. Information is a bit fussy as to how to deal with the Healthcare Plans (Vision, Dental and Medical) and Medicare.
Date published: 2023-03-18
Rated 5 out of 5 by from Fast Thank you! This was a fast and seamless process!!!
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 660
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use. Have used for several years. Very easy to use and finds all my possible deductions.
Date published: 2023-03-18
Rated 5 out of 5 by from VERY HELPFUL I'm so very happy to be able to chat with their help
Date published: 2023-03-18
Rated 3 out of 5 by from Good but getting overpiced I have been a TurboTax user for a decade now and while i would recommend the product - the pricing with even promotional discounts is getting out of hand. Next year I will be shopping around for an alternative with better pricing.
Date published: 2023-03-18
Rated 3 out of 5 by from 2022 tax return review The Turbo Tax return process was fine. I do not like the way you snuck in the E-filing charge of $39.00 at the end just before i submitted it to transmit. (hidden fees suck!!). It cost you nothing to do this. This is just like the hidden fees a used car salesman adds. This left me a bad taste in my mouth after feeling good about Turbo Tax. I would think you make enough money off of your customers as it is without adding this fee.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Product! I have used TurboTax for years! It is easy to use, and I like being able to ask questions while I am doing it. I will continue using it for years to come!
Date published: 2023-03-18
Rated 3 out of 5 by from Glitchy this year On my self employment income it kept telling me my assets needed review, only to trap me in endless circular clicking between assets, expenses and overview. Very annoying and no solution offered without upgrading. Might be time to check out another option?
Date published: 2023-03-18
Rated 5 out of 5 by from LUPE I had some questions, so I asked for a call back. Within "MINUTES" a lady named Lupe called me. What a Angel she was. So kind, patient and knowledgeable. Never tried to rush me and explained everything as we went along. You have a TREASURE in Lupe !!
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is great. Turbo Tax is easily navigated so that I can complete my taxes, however each year it is getting more expensive.
Date published: 2023-03-18
Rated 4 out of 5 by from Another year done! While Turbo Tax does guide you through the basic process of filing, it still needs to do a better job of explaining certain topics, remembering that you are addressing a variety of people with different intellects. Not everyone is an accounting professional. Areas that need more explanation include how to address married couples that file jointly but are not both retired at the same time and have significant age differences. Information is a bit fussy as to how to deal with the Healthcare Plans (Vision, Dental and Medical) and Medicare.
Date published: 2023-03-18
Rated 5 out of 5 by from Fast Thank you! This was a fast and seamless process!!!
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 660