TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Program! I did not have to take advantage of the Live Expert feature, but the links/pop-ups with explanations are helpful. I would look into how you document the NYS Sales/Use Tax, because the way it is presented, a user might think this does not apply to them as they do not have any out-of-state purchases to report. However, this tax is applicable to all NYS residents, not just those with purchases out-of-state. Something to look into... Otherwise, the software is easy to use and takes care of a lot of the routine paperwork involved, which is wonderful.
Date published: 2023-03-18
Rated 1 out of 5 by from Not like last year This year's TurboTax program is awful. It took hours, just to get it in, with the license numbers not able to be typed in. Then once copy and pasted to get in, was unable to type in monetary values for income. The representative, Russ, was wonderful, once I got to him, but I still had to copy and paste. Bring back last year's version!
Date published: 2023-03-18
Rated 5 out of 5 by from Using TurboTax for many years now. Still loving it This year I had some extra new stuff to deal with. Even though I didn't fully understand the ins and outs of my changes. When I got stuck the TurboTax community discussion board was there to help; one question at a time reassuring me.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experiecne Seamless experience. The tax specialist was very professional and knowledgable. Very helpful.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax does not improve year over year Turbo Tax still has same errors, such as treating pensions as IRAs
Date published: 2023-03-18
Rated 5 out of 5 by from Easiest, best option With turbotax it's much easier to file individual and 1099 forms than any other program or company, and that's why I keep coming back.
Date published: 2023-03-18
Rated 5 out of 5 by from Very user friendly. Admittedly, I'm a licensed CPA that deals with different forms, portals with different taxing agencies. However, I find Turbo Tax very user-friendly.
Date published: 2023-03-18
Rated 2 out of 5 by from Good but scammy Tax filing was easy, but at every step, TurboTax charged me more for their service than they implied that they would.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax is always easy to use. First time using the on-line version of Turbo Tax vs the downloadable version. Worked great!
Date published: 2023-03-18
Rated 5 out of 5 by from Was not painful Easy to use! Easy to use! Easy to use! Easy to use!
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 640
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Program! I did not have to take advantage of the Live Expert feature, but the links/pop-ups with explanations are helpful. I would look into how you document the NYS Sales/Use Tax, because the way it is presented, a user might think this does not apply to them as they do not have any out-of-state purchases to report. However, this tax is applicable to all NYS residents, not just those with purchases out-of-state. Something to look into... Otherwise, the software is easy to use and takes care of a lot of the routine paperwork involved, which is wonderful.
Date published: 2023-03-18
Rated 1 out of 5 by from Not like last year This year's TurboTax program is awful. It took hours, just to get it in, with the license numbers not able to be typed in. Then once copy and pasted to get in, was unable to type in monetary values for income. The representative, Russ, was wonderful, once I got to him, but I still had to copy and paste. Bring back last year's version!
Date published: 2023-03-18
Rated 5 out of 5 by from Using TurboTax for many years now. Still loving it This year I had some extra new stuff to deal with. Even though I didn't fully understand the ins and outs of my changes. When I got stuck the TurboTax community discussion board was there to help; one question at a time reassuring me.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experiecne Seamless experience. The tax specialist was very professional and knowledgable. Very helpful.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax does not improve year over year Turbo Tax still has same errors, such as treating pensions as IRAs
Date published: 2023-03-18
Rated 5 out of 5 by from Easiest, best option With turbotax it's much easier to file individual and 1099 forms than any other program or company, and that's why I keep coming back.
Date published: 2023-03-18
Rated 5 out of 5 by from Very user friendly. Admittedly, I'm a licensed CPA that deals with different forms, portals with different taxing agencies. However, I find Turbo Tax very user-friendly.
Date published: 2023-03-18
Rated 2 out of 5 by from Good but scammy Tax filing was easy, but at every step, TurboTax charged me more for their service than they implied that they would.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax is always easy to use. First time using the on-line version of Turbo Tax vs the downloadable version. Worked great!
Date published: 2023-03-18
Rated 5 out of 5 by from Was not painful Easy to use! Easy to use! Easy to use! Easy to use!
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 640