TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 3 out of 5 by from Better for Begginers I have used Turbotax in the past mainly by desktop. I choose to go with online because I did crypto this year which really complicates things. Make sure keep good excel sheets else you will spend hours on trying to correct cost basis and stuff. Like the bank card transactions but for some companies it didn't collect all the info so have manually input expenses.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax tax is great painless, I was dredging doing taxes this year, TurboTax and Tara made it easy
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax full service It was amazing it was like being in a tax office talking on phone with real people to walk you through the steps from the comfort of your home or we’re ever you maybe!!!
Date published: 2023-03-23
Rated 3 out of 5 by from Turbotax has room for improvement Many fields I had to enter the same info twice. Poor File free! Yah right. Only cost $40 to file free. Rip off
Date published: 2023-03-23
Rated 5 out of 5 by from Personal & Business Turbo Each year the turbo tax program gets easier The on line accountant is recommended.
Date published: 2023-03-23
Rated 5 out of 5 by from Great! Very easy to use and quick. Great way to do your taxes.
Date published: 2023-03-23
Rated 4 out of 5 by from good little tax software fairly straightforward would have liked to see more options for tax credits and deductions
Date published: 2023-03-23
Rated 5 out of 5 by from First Time was a Charm I found Turbo Tax to be moderately easy. This was my first time I used Turbo Tax so for others more familiar doing taxes it should be a breeze. I had to call an expert 3 times for help. Each time I spoke with a friendly and extremely competent expert. I can't wait until next year. Just kidding. I expect next year will be easier and will only have to make 1 call to an expert. I will definitely recommend Turbo Tax.
Date published: 2023-03-23
Rated 1 out of 5 by from Full Service is opaque and clunky I used the Full Service option. I HATED it. I thought the expert would share his screen and I could watch him do the returns live. Instead, he does it on his own and only gives a summary at the end. You have to pay before you can see the forms. It was hard discussing numbers and not being able to see what he was looking at. I was told it is this way because you can leave the full service option at any time before checkout. I would rather pay upfront and have more access during the process. Also, I don't believe this system is clearly explained upfront. And when you go back into the site after your return is complete to just look at/download your forms, you can't go right to them. You have to act like you are checking out again and the button to see the forms doesn't stand out. The interface is very awkward. I will not use the Full Service again.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the 'Bomb'! Easy and convenient. Expert tax advisors assisted also.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 634
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Better for Begginers I have used Turbotax in the past mainly by desktop. I choose to go with online because I did crypto this year which really complicates things. Make sure keep good excel sheets else you will spend hours on trying to correct cost basis and stuff. Like the bank card transactions but for some companies it didn't collect all the info so have manually input expenses.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax tax is great painless, I was dredging doing taxes this year, TurboTax and Tara made it easy
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax full service It was amazing it was like being in a tax office talking on phone with real people to walk you through the steps from the comfort of your home or we’re ever you maybe!!!
Date published: 2023-03-23
Rated 3 out of 5 by from Turbotax has room for improvement Many fields I had to enter the same info twice. Poor File free! Yah right. Only cost $40 to file free. Rip off
Date published: 2023-03-23
Rated 5 out of 5 by from Personal & Business Turbo Each year the turbo tax program gets easier The on line accountant is recommended.
Date published: 2023-03-23
Rated 5 out of 5 by from Great! Very easy to use and quick. Great way to do your taxes.
Date published: 2023-03-23
Rated 4 out of 5 by from good little tax software fairly straightforward would have liked to see more options for tax credits and deductions
Date published: 2023-03-23
Rated 5 out of 5 by from First Time was a Charm I found Turbo Tax to be moderately easy. This was my first time I used Turbo Tax so for others more familiar doing taxes it should be a breeze. I had to call an expert 3 times for help. Each time I spoke with a friendly and extremely competent expert. I can't wait until next year. Just kidding. I expect next year will be easier and will only have to make 1 call to an expert. I will definitely recommend Turbo Tax.
Date published: 2023-03-23
Rated 1 out of 5 by from Full Service is opaque and clunky I used the Full Service option. I HATED it. I thought the expert would share his screen and I could watch him do the returns live. Instead, he does it on his own and only gives a summary at the end. You have to pay before you can see the forms. It was hard discussing numbers and not being able to see what he was looking at. I was told it is this way because you can leave the full service option at any time before checkout. I would rather pay upfront and have more access during the process. Also, I don't believe this system is clearly explained upfront. And when you go back into the site after your return is complete to just look at/download your forms, you can't go right to them. You have to act like you are checking out again and the button to see the forms doesn't stand out. The interface is very awkward. I will not use the Full Service again.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the 'Bomb'! Easy and convenient. Expert tax advisors assisted also.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 634