TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Reviews
Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Live Full Service
Rated 5 out of 5 by
GG_089 from
100% Helpful
Great service, and help. Had some issues with the website but that’s it. Besides that it was a huge help!
Date published: 2023-03-23
Rated 5 out of 5 by
JB2428 from
Love Turbo Tax! It’s the BEST!
The very BEST tax service. Clear and straightforward. Even using TurboTax for 15 years now and it never disappoints
Date published: 2023-03-23
Rated 5 out of 5 by
miss nobody from
Turbo Tax is the only way to file
The expert that gave me advise was awesome. He guided me through and answered all my questions plus and was very thorough. The site was very easy to navigate . I will use Turbo Tax for future tax filings. Thank You .
Date published: 2023-03-23
Rated 5 out of 5 by
nashonii from
Thankyou
I had help from 3 of your representatives. all were helpful and answered much needed Questions.
Date published: 2023-03-23
Rated 5 out of 5 by
jb1205 from
great experince
easy to use and had little to no hangups, good customer service
Date published: 2023-03-23
Rated 4 out of 5 by
Taxed Tony from
turbo tax review
The CD was difficult to load. It did not autostart
Date published: 2023-03-23
Rated 1 out of 5 by
klyfou from
CD version is cumbersome and confusing
This was our first year using the CD version and found it to be cumbersome and outdated. I was never really quite sure if the program had me go through all the sections and never really quite sure if all the deductions were given. There were times where the program didn't function correctly (specifically the state section on reporting HSA contributions) and wouldn't let me enter the numbers. Thankfully, I was able to pull up the form (while in the program) and adjust it "manually" that way. When I finally hit "transmit", it wasn't able to successfully e-file; there was an error stating that the program was outdated and needed an update! What?!?... I'm not very tech savvy but thankfully I was to check for updates within the program, the program updated successfully, and it appears there weren't any errors since I was able to re-submit the e-file. Hopefully, none of the files are corrupted from the updates and we get our refund. Why not just tell me that the CD program needs an update when I started working on the refund vs at the end when I'm trying to e-file? That caused some unnecessary anxiety.
Date published: 2023-03-23
Rated 3 out of 5 by
Temilola from
It's convenient
Great app, easy to navigate. A little confusing on the product offerings though. But once you figure it out its easy. Would also like Turbotax to be upfront about the fact they charge for the convenience of using refund to pay Turbotax fees.
Date published: 2023-03-23
Rated 5 out of 5 by
AngelinaAlaska from
Turbo Tax is SO easy to use!
Turbo Tax is seriously so easy to use! I feel confident that I am getting the best tax return possible. If I have any questions as I go step-by-step on Turbo Tax, all the answers are right there! It's like they anticipate my questions. I also LOVE being able to know exactly WHY I am receiving the amount for my return! Everything is explained so simply and to the point!
Date published: 2023-03-23
Rated 4 out of 5 by
Her Highness of Higey from
TurboTax is easy!
I don't have time to fiddle with taxes, so I paid an accountant $480!!! And all he did was plug in the numbers I supplied him. I switched to TurboTax a couple of years ago and love it. Its fast, easy and this year I had a question....live chat was right there and sent me the link! Awesome. Took me less than 3 hours. Thanks TurboTax for another easy tax year.
All TurboTax® Offerings Reviews - Page 617
Date published: 2023-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
GG_089 from
100% Helpful
Great service, and help. Had some issues with the website but that’s it. Besides that it was a huge help!
Date published: 2023-03-23
Rated 5 out of 5 by
JB2428 from
Love Turbo Tax! It’s the BEST!
The very BEST tax service. Clear and straightforward. Even using TurboTax for 15 years now and it never disappoints
Date published: 2023-03-23
Rated 5 out of 5 by
miss nobody from
Turbo Tax is the only way to file
The expert that gave me advise was awesome. He guided me through and answered all my questions plus and was very thorough. The site was very easy to navigate . I will use Turbo Tax for future tax filings. Thank You .
Date published: 2023-03-23
Rated 5 out of 5 by
nashonii from
Thankyou
I had help from 3 of your representatives. all were helpful and answered much needed Questions.
Date published: 2023-03-23
Rated 5 out of 5 by
jb1205 from
great experince
easy to use and had little to no hangups, good customer service
Date published: 2023-03-23
Rated 4 out of 5 by
Taxed Tony from
turbo tax review
The CD was difficult to load. It did not autostart
Date published: 2023-03-23
Rated 1 out of 5 by
klyfou from
CD version is cumbersome and confusing
This was our first year using the CD version and found it to be cumbersome and outdated. I was never really quite sure if the program had me go through all the sections and never really quite sure if all the deductions were given. There were times where the program didn't function correctly (specifically the state section on reporting HSA contributions) and wouldn't let me enter the numbers. Thankfully, I was able to pull up the form (while in the program) and adjust it "manually" that way. When I finally hit "transmit", it wasn't able to successfully e-file; there was an error stating that the program was outdated and needed an update! What?!?... I'm not very tech savvy but thankfully I was to check for updates within the program, the program updated successfully, and it appears there weren't any errors since I was able to re-submit the e-file. Hopefully, none of the files are corrupted from the updates and we get our refund. Why not just tell me that the CD program needs an update when I started working on the refund vs at the end when I'm trying to e-file? That caused some unnecessary anxiety.
Date published: 2023-03-23
Rated 3 out of 5 by
Temilola from
It's convenient
Great app, easy to navigate. A little confusing on the product offerings though. But once you figure it out its easy. Would also like Turbotax to be upfront about the fact they charge for the convenience of using refund to pay Turbotax fees.
Date published: 2023-03-23
Rated 5 out of 5 by
AngelinaAlaska from
Turbo Tax is SO easy to use!
Turbo Tax is seriously so easy to use! I feel confident that I am getting the best tax return possible. If I have any questions as I go step-by-step on Turbo Tax, all the answers are right there! It's like they anticipate my questions. I also LOVE being able to know exactly WHY I am receiving the amount for my return! Everything is explained so simply and to the point!
Date published: 2023-03-23
Rated 4 out of 5 by
Her Highness of Higey from
TurboTax is easy!
I don't have time to fiddle with taxes, so I paid an accountant $480!!! And all he did was plug in the numbers I supplied him. I switched to TurboTax a couple of years ago and love it. Its fast, easy and this year I had a question....live chat was right there and sent me the link! Awesome. Took me less than 3 hours. Thanks TurboTax for another easy tax year.
All TurboTax® Offerings Reviews - Page 617
Date published: 2023-03-23