TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from Very helpful, but could be better I couldn't prepare a 1041 without TT, as I am a lay person. However, I found it quite frustrating that there was no step-by-step that addressed items on my 1099. Specifically, these included places to enter 1099-OID. The help pages were totally misleading. I think perhaps the instructions there were designed for the 1040 product. Also, it would have been quite helpful if there had been information I could find about the rules for allocating distributions of taxable income vs. tax-exempt income. I wanted to distribute the taxable income, but it seems that is not allowed, based on the response of the program.
Date published: 2023-03-23
Rated 2 out of 5 by from TurboTax is Slipping The User Interface design is not well thought out, like it was designed by inexperienced people. I have been doing my taxes with TurboTax for over 30 years and have never before thought to give it a poor review - the 2022 tax year will be the first. Shame on you, Intuit, for squandering the reputation of a good product!
Date published: 2023-03-23
Rated 4 out of 5 by from Nice Product It could have been easier except for the trouble i encountered with last year's car record, which i did not know how to correct. But i put in for a call and Laurice called me in 5 minutes and helped me correct the issue. It took about 30 minutes, but we figured it out. Otherwse, a nice product which accomodates many complexities.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbo Tax works well It is easier than doing it on paper. Makes looking for extra credits easy.
Date published: 2023-03-23
Rated 5 out of 5 by from TuboTax is the BEST! I've been using TuboTax for 10 years and it's only gotten BETTER
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is awesome It was easy to use. There’s an expert at hand should there be any issues. Questions are straight to the point.
Date published: 2023-03-23
Rated 1 out of 5 by from sell overpriced product With a miniscule amount listed in capital gains (2a column of 1099-Div), Turbo Tax required a $129 upgrade. This is much larger than The Deluxe, Premier, or Home and Business versions and was in addition to the cost of the purchased deluxe program . Also, the $10 credit for in-product add-ons (listed on the cover of the disk sleeve) apparently wasn't applied.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax Rocks!!! I am so thankful for turbo tax, they made it so simple for me to file my taxes. They have been there for me to rely on for many years and i am very greatful for there services
Date published: 2023-03-23
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE TURBO TAX IS EASY TO USE AND HELPFUL IN UNDERSTANDING HOW TO FILE MY TAXES
Date published: 2023-03-23
Rated 3 out of 5 by from I don't like the changes I have always loved Turbo Tax but hate the changes made. Push-push-push for more money and already overpriced for a fairly simple return. This may be the last year I use TT.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 560
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very helpful, but could be better I couldn't prepare a 1041 without TT, as I am a lay person. However, I found it quite frustrating that there was no step-by-step that addressed items on my 1099. Specifically, these included places to enter 1099-OID. The help pages were totally misleading. I think perhaps the instructions there were designed for the 1040 product. Also, it would have been quite helpful if there had been information I could find about the rules for allocating distributions of taxable income vs. tax-exempt income. I wanted to distribute the taxable income, but it seems that is not allowed, based on the response of the program.
Date published: 2023-03-23
Rated 2 out of 5 by from TurboTax is Slipping The User Interface design is not well thought out, like it was designed by inexperienced people. I have been doing my taxes with TurboTax for over 30 years and have never before thought to give it a poor review - the 2022 tax year will be the first. Shame on you, Intuit, for squandering the reputation of a good product!
Date published: 2023-03-23
Rated 4 out of 5 by from Nice Product It could have been easier except for the trouble i encountered with last year's car record, which i did not know how to correct. But i put in for a call and Laurice called me in 5 minutes and helped me correct the issue. It took about 30 minutes, but we figured it out. Otherwse, a nice product which accomodates many complexities.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbo Tax works well It is easier than doing it on paper. Makes looking for extra credits easy.
Date published: 2023-03-23
Rated 5 out of 5 by from TuboTax is the BEST! I've been using TuboTax for 10 years and it's only gotten BETTER
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is awesome It was easy to use. There’s an expert at hand should there be any issues. Questions are straight to the point.
Date published: 2023-03-23
Rated 1 out of 5 by from sell overpriced product With a miniscule amount listed in capital gains (2a column of 1099-Div), Turbo Tax required a $129 upgrade. This is much larger than The Deluxe, Premier, or Home and Business versions and was in addition to the cost of the purchased deluxe program . Also, the $10 credit for in-product add-ons (listed on the cover of the disk sleeve) apparently wasn't applied.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax Rocks!!! I am so thankful for turbo tax, they made it so simple for me to file my taxes. They have been there for me to rely on for many years and i am very greatful for there services
Date published: 2023-03-23
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE TURBO TAX IS EASY TO USE AND HELPFUL IN UNDERSTANDING HOW TO FILE MY TAXES
Date published: 2023-03-23
Rated 3 out of 5 by from I don't like the changes I have always loved Turbo Tax but hate the changes made. Push-push-push for more money and already overpriced for a fairly simple return. This may be the last year I use TT.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 560