TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
Rated 5 out of 5 by from Great Software My biggest issue is not having a number to call to follow up on any issues after the tax season - this was an issue with the previous filing.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax Honestly, Ill give you guys a solid 2/5 stars. The 2 stars come from me actually being able to file my taxes this year. The biggest problem was the TurboTax website had a literal bug in it when trying to edit my information. There's no reason I should encounter Dev errors while trying to file taxes. Other problems involving how much money you charge for your services. I was constantly bombarded with add-ons or "special offers" to make filing easier. I dismissed every single one and was able to file just fine (aside from fore mentioned problem). Yet the cheapest method of filing cost me over $150!! Filing taxes are getting worse and worse year by year.
Date published: 2023-03-17
Rated 5 out of 5 by from Always a Pleasure I tried to use another Tax filing program and it just wasn't working for me. I've been using TurboTax since I started doing my taxes. There's nothing like the features that make it easy to upload you W-2 forms and answer all of the questions and itemize all of your qualified deductions as TurboTax does.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbotax They held my hand and walked me through the entire process
Date published: 2023-03-17
Rated 1 out of 5 by from HIDDEN FEES UP THE BEHIND!!! Super easy to navigate, but so many hidden fees behind every page. you "Claim" to be a free filing system.. What a joke! Could have paid someone less to do my taxes. And then if you want to take the payment to "upgrade" out of your refund for ease, they charge you an EXTRA $40!!! Learned my lesson and from now on, going to have someone local do them! Thanks for ruining my experience Intuit!!!
Date published: 2023-03-17
Rated 1 out of 5 by from Scammy, Tried to trick me multiple times TurboTax gave me two options to choose from (Premium and Premium Live) I chose the lesser.... Then when I got to the end I was going to be charged over 100 dollars... I had to cancel the whole thing and start again because I used "premiere" in the past... there is no option to use premiere... I literally had to search Google for the landing page to use premiere... Then the price for premiere went up from 74.99 to 89.99! Nothing was different, Everything to the very end was the exact same questions. If you shop online you can still buy premiere from Walmart and other box stores for 74.99 however it will need to be delivered electronically within a week! What a scam I will let everyone know about my experience.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is great Quick and easy to use. I will use it again next year.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is easy to use Intuitive and accurate. The technology in TurboTax is such that it makes preparing tax returns simple and instills confidence in me.
Date published: 2023-03-17
Rated 5 out of 5 by from Great The expwith TurboTax is lovely it's simple and easy
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 538
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
Rated 5 out of 5 by from Great Software My biggest issue is not having a number to call to follow up on any issues after the tax season - this was an issue with the previous filing.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax Honestly, Ill give you guys a solid 2/5 stars. The 2 stars come from me actually being able to file my taxes this year. The biggest problem was the TurboTax website had a literal bug in it when trying to edit my information. There's no reason I should encounter Dev errors while trying to file taxes. Other problems involving how much money you charge for your services. I was constantly bombarded with add-ons or "special offers" to make filing easier. I dismissed every single one and was able to file just fine (aside from fore mentioned problem). Yet the cheapest method of filing cost me over $150!! Filing taxes are getting worse and worse year by year.
Date published: 2023-03-17
Rated 5 out of 5 by from Always a Pleasure I tried to use another Tax filing program and it just wasn't working for me. I've been using TurboTax since I started doing my taxes. There's nothing like the features that make it easy to upload you W-2 forms and answer all of the questions and itemize all of your qualified deductions as TurboTax does.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbotax They held my hand and walked me through the entire process
Date published: 2023-03-17
Rated 1 out of 5 by from HIDDEN FEES UP THE BEHIND!!! Super easy to navigate, but so many hidden fees behind every page. you "Claim" to be a free filing system.. What a joke! Could have paid someone less to do my taxes. And then if you want to take the payment to "upgrade" out of your refund for ease, they charge you an EXTRA $40!!! Learned my lesson and from now on, going to have someone local do them! Thanks for ruining my experience Intuit!!!
Date published: 2023-03-17
Rated 1 out of 5 by from Scammy, Tried to trick me multiple times TurboTax gave me two options to choose from (Premium and Premium Live) I chose the lesser.... Then when I got to the end I was going to be charged over 100 dollars... I had to cancel the whole thing and start again because I used "premiere" in the past... there is no option to use premiere... I literally had to search Google for the landing page to use premiere... Then the price for premiere went up from 74.99 to 89.99! Nothing was different, Everything to the very end was the exact same questions. If you shop online you can still buy premiere from Walmart and other box stores for 74.99 however it will need to be delivered electronically within a week! What a scam I will let everyone know about my experience.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is great Quick and easy to use. I will use it again next year.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is easy to use Intuitive and accurate. The technology in TurboTax is such that it makes preparing tax returns simple and instills confidence in me.
Date published: 2023-03-17
Rated 5 out of 5 by from Great The expwith TurboTax is lovely it's simple and easy
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 538