TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Reviews
Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.
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Rated 4 out of 5 by
Teaman22 from
Does the job but assumes you know more than should
I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by
seanh329 from
Turbo Tax is Awesome and Easy to use
Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by
mmg11 from
good job
easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by
RK__ from
Turbotax is amazing!
I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by
L True from
I was charged to transmit my state return
My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
Rated 5 out of 5 by
Taxpayer 12 from
Turbo tax makes complex tax issues managable
Last year we used Turbo tax in addition to a tax professional to see how close we could get. Turbo tax actually detected an error they made and we were able to bring it to their attention before filing. The software is a little frustrating when you know the forms well but if you can be patient with seemingly unnecessary questions, the software takes that data and converts it into everything that is needed. It also allows you to go straight to the forms as needed to ensure that things are addressed appropriately. Added bonus as a clergy person, turbo tax home and business takes care of all the unusual tax issues easily and clearly.
Date published: 2023-03-19
Rated 4 out of 5 by
MJT51 from
Good
Most of the experience is easy however some of the tax jargon is difficult to understand.
Date published: 2023-03-19
Rated 5 out of 5 by
TEX39 from
pretty smooth flow of info. required to filling in
didn't have many redo's as I got my 1099 form in order.
Date published: 2023-03-19
Rated 3 out of 5 by
19Dave65 from
Had to manually input a lot of stuff
TurboTax will download all the files needed but then I still had to input it manually. It literally gave me the documents from my stock account and had me print it out and enter the numbers into TurboTax one line at a time.
Date published: 2023-03-19
Rated 3 out of 5 by
TeenyinMD from
Easy to use BUT lots of ads
It was as easy as in years past; however, I was blown away by the increase in cost - almost double what it was last year to file both state and federal. It was also frustrating to continue to say "continue with premium" when I made it clear which option I wanted. I may consider finding an alternative service next year.
All TurboTax® Offerings Reviews - Page 525
Date published: 2023-03-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Teaman22 from
Does the job but assumes you know more than should
I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by
seanh329 from
Turbo Tax is Awesome and Easy to use
Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by
mmg11 from
good job
easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by
RK__ from
Turbotax is amazing!
I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by
L True from
I was charged to transmit my state return
My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
Rated 5 out of 5 by
Taxpayer 12 from
Turbo tax makes complex tax issues managable
Last year we used Turbo tax in addition to a tax professional to see how close we could get. Turbo tax actually detected an error they made and we were able to bring it to their attention before filing. The software is a little frustrating when you know the forms well but if you can be patient with seemingly unnecessary questions, the software takes that data and converts it into everything that is needed. It also allows you to go straight to the forms as needed to ensure that things are addressed appropriately. Added bonus as a clergy person, turbo tax home and business takes care of all the unusual tax issues easily and clearly.
Date published: 2023-03-19
Rated 4 out of 5 by
MJT51 from
Good
Most of the experience is easy however some of the tax jargon is difficult to understand.
Date published: 2023-03-19
Rated 5 out of 5 by
TEX39 from
pretty smooth flow of info. required to filling in
didn't have many redo's as I got my 1099 form in order.
Date published: 2023-03-19
Rated 3 out of 5 by
19Dave65 from
Had to manually input a lot of stuff
TurboTax will download all the files needed but then I still had to input it manually. It literally gave me the documents from my stock account and had me print it out and enter the numbers into TurboTax one line at a time.
Date published: 2023-03-19
Rated 3 out of 5 by
TeenyinMD from
Easy to use BUT lots of ads
It was as easy as in years past; however, I was blown away by the increase in cost - almost double what it was last year to file both state and federal. It was also frustrating to continue to say "continue with premium" when I made it clear which option I wanted. I may consider finding an alternative service next year.
All TurboTax® Offerings Reviews - Page 525
Date published: 2023-03-19