TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from Does the job but assumes you know more than should I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy to use Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by from good job easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax is amazing! I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by from I was charged to transmit my state return My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax makes complex tax issues managable Last year we used Turbo tax in addition to a tax professional to see how close we could get. Turbo tax actually detected an error they made and we were able to bring it to their attention before filing. The software is a little frustrating when you know the forms well but if you can be patient with seemingly unnecessary questions, the software takes that data and converts it into everything that is needed. It also allows you to go straight to the forms as needed to ensure that things are addressed appropriately. Added bonus as a clergy person, turbo tax home and business takes care of all the unusual tax issues easily and clearly.
Date published: 2023-03-19
Rated 4 out of 5 by from Good Most of the experience is easy however some of the tax jargon is difficult to understand.
Date published: 2023-03-19
Rated 5 out of 5 by from pretty smooth flow of info. required to filling in didn't have many redo's as I got my 1099 form in order.
Date published: 2023-03-19
Rated 3 out of 5 by from Had to manually input a lot of stuff TurboTax will download all the files needed but then I still had to input it manually. It literally gave me the documents from my stock account and had me print it out and enter the numbers into TurboTax one line at a time.
Date published: 2023-03-19
Rated 3 out of 5 by from Easy to use BUT lots of ads It was as easy as in years past; however, I was blown away by the increase in cost - almost double what it was last year to file both state and federal. It was also frustrating to continue to say "continue with premium" when I made it clear which option I wanted. I may consider finding an alternative service next year.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 525
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Does the job but assumes you know more than should I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy to use Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by from good job easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax is amazing! I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by from I was charged to transmit my state return My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax makes complex tax issues managable Last year we used Turbo tax in addition to a tax professional to see how close we could get. Turbo tax actually detected an error they made and we were able to bring it to their attention before filing. The software is a little frustrating when you know the forms well but if you can be patient with seemingly unnecessary questions, the software takes that data and converts it into everything that is needed. It also allows you to go straight to the forms as needed to ensure that things are addressed appropriately. Added bonus as a clergy person, turbo tax home and business takes care of all the unusual tax issues easily and clearly.
Date published: 2023-03-19
Rated 4 out of 5 by from Good Most of the experience is easy however some of the tax jargon is difficult to understand.
Date published: 2023-03-19
Rated 5 out of 5 by from pretty smooth flow of info. required to filling in didn't have many redo's as I got my 1099 form in order.
Date published: 2023-03-19
Rated 3 out of 5 by from Had to manually input a lot of stuff TurboTax will download all the files needed but then I still had to input it manually. It literally gave me the documents from my stock account and had me print it out and enter the numbers into TurboTax one line at a time.
Date published: 2023-03-19
Rated 3 out of 5 by from Easy to use BUT lots of ads It was as easy as in years past; however, I was blown away by the increase in cost - almost double what it was last year to file both state and federal. It was also frustrating to continue to say "continue with premium" when I made it clear which option I wanted. I may consider finding an alternative service next year.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 525