TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Quick and Simple--much appreciated It's nice that they make such a complicated process so simple. I appreciate the service TurboTax provides. Just wish it was slightly less expensive.
Date published: 2023-03-19
Rated 4 out of 5 by from TURBO OK, BUT CUSTOMER SERVICE LINE WAS GREAT I FEEL TURBO TAX SHOULD ASK ME, IF I HAD RETIREMENT INCOME LAST YEAR, WHY NOT THIS YEAR? THEY DIDN'T AND I THOUGHT I HAD IT IN, LONG STORY SHORT, I DIDN'T. I PANICKED, BECAUSE I THOUGHT THAT I DID, SO I CALLED YOUR TURBO CUSTOMER SERVICE LINE, AND DAPHNE WAS AWESOME! I ALSO DID NOT UNDERSTAND WHY I COULD IMPORT IT. I ALSO DID NOT UNDERSTAND IF THEY KNOW WE FILE MARRIED FILING JOINTLY, WHY DID PATRICIA HAVE TO VERIFY AGI FROM 2021, WHEN THEY CARRIED FORWARD GARY'S AGI FROM 2021. (IS THAT A 'DUH' MOMENT HERE?)
Date published: 2023-03-19
Rated 5 out of 5 by from Super Easy So easy to use. Love the new upload feature. Took only an hour.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is a Godsend!! Completing taxes this year was a breeze! Turbo Tax walked me through the steps for filing.
Date published: 2023-03-19
Rated 3 out of 5 by from Fine but Too Expensive The experience is fine but the fees are out of control. Over $200 for the basic state and federal filing.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax is easy to use . Turbo Tax is easy to use for tax professionals and laymen. Like the option of being guided step-by-step or going directly to what you need to file. Alot of close-out information required just before filing . Would like additional free State e-files, but the five free federal e-files is a nice feature.
Date published: 2023-03-19
Rated 4 out of 5 by from better than number better than just getting push out for the next sucker and dime.
Date published: 2023-03-19
Rated 4 out of 5 by from My go to each year but....... I always use Turbo tax as it is easy to use. I previously used another software and switched. I will say I was disappointed this year that the system forced me to upgrade to Premium services due to a stock sale. That stock sale was a gain of $18 and the stock service charged me $38 service fee. This was the only stock sale and I was already in the hole by $20. I didn't need premium services to report that. I couldn't find anyway around it so I ended up payment $60+ more for services not really needed.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax was very easy! Many good explanations and information to help a novice or seasoned tax filer
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTac TurboTax makes it easy to file my tax return, starting with saved information from my last. year's return along with excellent suggestions.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 513
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and Simple--much appreciated It's nice that they make such a complicated process so simple. I appreciate the service TurboTax provides. Just wish it was slightly less expensive.
Date published: 2023-03-19
Rated 4 out of 5 by from TURBO OK, BUT CUSTOMER SERVICE LINE WAS GREAT I FEEL TURBO TAX SHOULD ASK ME, IF I HAD RETIREMENT INCOME LAST YEAR, WHY NOT THIS YEAR? THEY DIDN'T AND I THOUGHT I HAD IT IN, LONG STORY SHORT, I DIDN'T. I PANICKED, BECAUSE I THOUGHT THAT I DID, SO I CALLED YOUR TURBO CUSTOMER SERVICE LINE, AND DAPHNE WAS AWESOME! I ALSO DID NOT UNDERSTAND WHY I COULD IMPORT IT. I ALSO DID NOT UNDERSTAND IF THEY KNOW WE FILE MARRIED FILING JOINTLY, WHY DID PATRICIA HAVE TO VERIFY AGI FROM 2021, WHEN THEY CARRIED FORWARD GARY'S AGI FROM 2021. (IS THAT A 'DUH' MOMENT HERE?)
Date published: 2023-03-19
Rated 5 out of 5 by from Super Easy So easy to use. Love the new upload feature. Took only an hour.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is a Godsend!! Completing taxes this year was a breeze! Turbo Tax walked me through the steps for filing.
Date published: 2023-03-19
Rated 3 out of 5 by from Fine but Too Expensive The experience is fine but the fees are out of control. Over $200 for the basic state and federal filing.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax is easy to use . Turbo Tax is easy to use for tax professionals and laymen. Like the option of being guided step-by-step or going directly to what you need to file. Alot of close-out information required just before filing . Would like additional free State e-files, but the five free federal e-files is a nice feature.
Date published: 2023-03-19
Rated 4 out of 5 by from better than number better than just getting push out for the next sucker and dime.
Date published: 2023-03-19
Rated 4 out of 5 by from My go to each year but....... I always use Turbo tax as it is easy to use. I previously used another software and switched. I will say I was disappointed this year that the system forced me to upgrade to Premium services due to a stock sale. That stock sale was a gain of $18 and the stock service charged me $38 service fee. This was the only stock sale and I was already in the hole by $20. I didn't need premium services to report that. I couldn't find anyway around it so I ended up payment $60+ more for services not really needed.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax was very easy! Many good explanations and information to help a novice or seasoned tax filer
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTac TurboTax makes it easy to file my tax return, starting with saved information from my last. year's return along with excellent suggestions.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 513