TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 2 out of 5 by from Very unhappy with TurboTax The process of filing out the data was not as straight forward as I would have liked. Several instances needed better clarification. When I went to e file, there was a glitch in TurboTax that would not let me e file. I called support (npt easy to find a phone #). Help desk did not figure out the problem and told me to mail in return.
Date published: 2023-03-14
Rated 5 out of 5 by from Salvador was AWESOME!!! Salvador was amazingly knowledgeable and professional
Date published: 2023-03-14
Rated 5 out of 5 by from Don't use anything else... We have always used TurboTax until last year we used one of the ones on the IRS website. Don't do it! We are still waiting for our 2021 refund. TurboTax will have the 2022 one here in 2 weeks or less.
Date published: 2023-03-14
Rated 4 out of 5 by from One star removed for pricing I’ve been using TurboTax for 6 years and it was definitely a nice 5 star service while it was free. I’d consider my returns to still be fairly simple but if there’s anything that requires even a little extra looking into, it’s no longer free and this time I had no choice but to pay $59 for the deluxe package. Still, it’s a nice service that really breaks everything down for you along the way.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome website First year using this.hope it'd better then h&r block
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is once again my go to for Tax preperati John was very helpful, professional, listened to my concerns and addressed them.
Date published: 2023-03-14
Rated 5 out of 5 by from I feel prepared to file for next year Even if I paid more it is worth every cent. I’m feel ready to file as my life and business grows
Date published: 2023-03-14
Rated 5 out of 5 by from Staff are awesome!! Karen and Stephanie made my day and helped me completing this process. They are the best!!
Date published: 2023-03-14
Rated 1 out of 5 by from Price has increased A LOT Paying $300 for federal return only, including audit defense. This has climbed 50% in a very short time and the product is by no means 50% better. All of the added 'benefits' are for the most part a data grab, disguised as a benefit going along with the very high price. Having to decline and skip past those from a vendor I am trusting with my financial data? Gross! Turbotax feels very skeevy. Going to be looking elsewhere next year.
Date published: 2023-03-14
Rated 2 out of 5 by from Ran into an issue with an installment sale Usually I have been able to get my returns done with Turbo Tax. I entered some information and it would let me go back and edit and remove it when an incorrect installment sale was entered. It was very confusing on that end. I just had to take my return to an accountant. Frustrating after I already spend for the turbo tax program
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 464
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very unhappy with TurboTax The process of filing out the data was not as straight forward as I would have liked. Several instances needed better clarification. When I went to e file, there was a glitch in TurboTax that would not let me e file. I called support (npt easy to find a phone #). Help desk did not figure out the problem and told me to mail in return.
Date published: 2023-03-14
Rated 5 out of 5 by from Salvador was AWESOME!!! Salvador was amazingly knowledgeable and professional
Date published: 2023-03-14
Rated 5 out of 5 by from Don't use anything else... We have always used TurboTax until last year we used one of the ones on the IRS website. Don't do it! We are still waiting for our 2021 refund. TurboTax will have the 2022 one here in 2 weeks or less.
Date published: 2023-03-14
Rated 4 out of 5 by from One star removed for pricing I’ve been using TurboTax for 6 years and it was definitely a nice 5 star service while it was free. I’d consider my returns to still be fairly simple but if there’s anything that requires even a little extra looking into, it’s no longer free and this time I had no choice but to pay $59 for the deluxe package. Still, it’s a nice service that really breaks everything down for you along the way.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome website First year using this.hope it'd better then h&r block
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is once again my go to for Tax preperati John was very helpful, professional, listened to my concerns and addressed them.
Date published: 2023-03-14
Rated 5 out of 5 by from I feel prepared to file for next year Even if I paid more it is worth every cent. I’m feel ready to file as my life and business grows
Date published: 2023-03-14
Rated 5 out of 5 by from Staff are awesome!! Karen and Stephanie made my day and helped me completing this process. They are the best!!
Date published: 2023-03-14
Rated 1 out of 5 by from Price has increased A LOT Paying $300 for federal return only, including audit defense. This has climbed 50% in a very short time and the product is by no means 50% better. All of the added 'benefits' are for the most part a data grab, disguised as a benefit going along with the very high price. Having to decline and skip past those from a vendor I am trusting with my financial data? Gross! Turbotax feels very skeevy. Going to be looking elsewhere next year.
Date published: 2023-03-14
Rated 2 out of 5 by from Ran into an issue with an installment sale Usually I have been able to get my returns done with Turbo Tax. I entered some information and it would let me go back and edit and remove it when an incorrect installment sale was entered. It was very confusing on that end. I just had to take my return to an accountant. Frustrating after I already spend for the turbo tax program
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 464