TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from The LIVE feature is annoying I had to start my taxes over 5 times. it kept enrolling me into the LIVE feature and one of the techs I had reached out to did not know how to help me and was getting upset. it was very frustrating to say the least. In the end, another associate named Brooke helped me out and I was able to finish. All in all, I do like the service, they just need to not push the LIVE at the main page as if its the regular way to begin free taxes.
Date published: 2023-03-16
Rated 4 out of 5 by from Great Product Easy to follow instruction. Been using for 10 years and never had problems.
Date published: 2023-03-16
Rated 5 out of 5 by from great app!!! easy to use and fast Highly recommend using this program
Date published: 2023-03-16
Rated 5 out of 5 by from Taxes Done! We have a fairly simple tax situation - no businesses, no unusual sources of income, no giant deductions. Turbo Tax has been our go to for years to complete our taxes, get them filed electronically, and be able to have any refunds directly deposited with ease. I have greatly appreciated the notifications regarding when federal and state are filed and accepted. If you are fairly organized with the tracking of the information you need for completing your taxes, then this is definitely the program for you to get them done fairly quickly and painlessly! I highly reccommend this product!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is Great Very knowledgeable and easy to understand. Clear and precise.
Date published: 2023-03-16
Rated 4 out of 5 by from Problem with entering Colorado Driver's License Everything worked great up until it was time to file. Colorado Driver's licenses no longer show an issue date. Turbo Tax does not allow entering Driver's license information without providing an issue date. I ended up entering year only to get it to accept something.
Date published: 2023-03-16
Rated 3 out of 5 by from Too many additional unecessary screens TT is fine, but nothing special. I can't imagine using it if I had complex tax issues. Too many unecessary screens touting this or that. Just adds to the frustration. TT doesn't need to continually remind me that it cares about my security. And too much upselling.
Date published: 2023-03-16
Rated 5 out of 5 by from Makes it easy! Four different employers in one year, and I was dreading doing my taxes. But TurboTax made it painless. I highly recommend.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is very User Friendly Turbo Tax walks you through each section, then it goes through a double check to re-review again before filing. I made an error on the AGI from 2021, and within one hour, turbo tax notified me that the tax return was not accepted. The option came up to edit, and correct the error. I followed the instructions and was able to refile immediately. Thank you turbo tax for assisting me in correcting the error, and offering a positive outcome.
Date published: 2023-03-16
Rated 5 out of 5 by from Always easy I have used Turbo Tax basic for years and it has always been easy to use and handled all my situations. This year I used Premium because I am now an AZ resident and have to file AZ State Income Tax for part of the. Turbo Tax handled that just as easy. No muss, no fuss.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 461
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from The LIVE feature is annoying I had to start my taxes over 5 times. it kept enrolling me into the LIVE feature and one of the techs I had reached out to did not know how to help me and was getting upset. it was very frustrating to say the least. In the end, another associate named Brooke helped me out and I was able to finish. All in all, I do like the service, they just need to not push the LIVE at the main page as if its the regular way to begin free taxes.
Date published: 2023-03-16
Rated 4 out of 5 by from Great Product Easy to follow instruction. Been using for 10 years and never had problems.
Date published: 2023-03-16
Rated 5 out of 5 by from great app!!! easy to use and fast Highly recommend using this program
Date published: 2023-03-16
Rated 5 out of 5 by from Taxes Done! We have a fairly simple tax situation - no businesses, no unusual sources of income, no giant deductions. Turbo Tax has been our go to for years to complete our taxes, get them filed electronically, and be able to have any refunds directly deposited with ease. I have greatly appreciated the notifications regarding when federal and state are filed and accepted. If you are fairly organized with the tracking of the information you need for completing your taxes, then this is definitely the program for you to get them done fairly quickly and painlessly! I highly reccommend this product!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is Great Very knowledgeable and easy to understand. Clear and precise.
Date published: 2023-03-16
Rated 4 out of 5 by from Problem with entering Colorado Driver's License Everything worked great up until it was time to file. Colorado Driver's licenses no longer show an issue date. Turbo Tax does not allow entering Driver's license information without providing an issue date. I ended up entering year only to get it to accept something.
Date published: 2023-03-16
Rated 3 out of 5 by from Too many additional unecessary screens TT is fine, but nothing special. I can't imagine using it if I had complex tax issues. Too many unecessary screens touting this or that. Just adds to the frustration. TT doesn't need to continually remind me that it cares about my security. And too much upselling.
Date published: 2023-03-16
Rated 5 out of 5 by from Makes it easy! Four different employers in one year, and I was dreading doing my taxes. But TurboTax made it painless. I highly recommend.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is very User Friendly Turbo Tax walks you through each section, then it goes through a double check to re-review again before filing. I made an error on the AGI from 2021, and within one hour, turbo tax notified me that the tax return was not accepted. The option came up to edit, and correct the error. I followed the instructions and was able to refile immediately. Thank you turbo tax for assisting me in correcting the error, and offering a positive outcome.
Date published: 2023-03-16
Rated 5 out of 5 by from Always easy I have used Turbo Tax basic for years and it has always been easy to use and handled all my situations. This year I used Premium because I am now an AZ resident and have to file AZ State Income Tax for part of the. Turbo Tax handled that just as easy. No muss, no fuss.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 461