TURBOTAX CUSTOMER REVIEWS
TurboTax Live Full Service Reviews
Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.
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Rated 3 out of 5 by
JGT74 from
Step by Step Guidance Failed
This is the third year in a row that Step by Step Guidance has failed to work in the deductions section. This has forced me to open the forms mode and enter information manually and directly into the deductions form worksheets. When I select the Step by Step deduction it immediately goes to a blank screen and refuses any input except going back to the initial deduction screen where you the option for step by step or self guided topics. I have reported this previously to Turbo Tax and spoke to a customer service rep but got no real help. This year I did not waste my time calling TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by
Ernest83 from
Thanks, TURBO TAX!
So easy to use and in the comfort of my home. Had a new issue this year & they were very helpful in the live chat!! Thanks for everything!
Date published: 2023-03-25
Rated 5 out of 5 by
Antoni777 from
Awesome System and Experts
The live help navigated me through an issue I couldn't figure out. My live helper Yuang, was very patient and sharp. He asked relevant questions and helped me fix my issue. Thanks and I will continue to be a fan and a customer of TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by
TERRYOQ from
IT REALLY HELPED ME UNDERSTAND THE TAXES
VERY EASY TO FOLLOW THE STEPS AND ENTER DATA. I LIKE HOW IT SAVES DATA FROM LAST YEAR BUT ASKS YOU TO VERIFY.
Date published: 2023-03-25
Rated 5 out of 5 by
Preshes from
Peace of mind at your keyboard.
Vergie was great! she reviewed all of my information and gave me peace of mind that ll was done correctly. Can not thank her and TurboTax enough. I will sleep peacefully tonight knowing i do not have to worry about the IRS.
Date published: 2023-03-25
Rated 5 out of 5 by
FISHERMAN 321 from
easy
easy for a old MAN TO USE simple directions walk you through
Date published: 2023-03-25
Rated 5 out of 5 by
LennyTurkey from
good
Good experience for me...relatively easy to complete
Date published: 2023-03-25
Rated 3 out of 5 by
Mike cree from
A little lengthy, A bit pricey too..
A little lengthy, A bit pricey too. They take a big portion if you are a low income person.
Date published: 2023-03-25
Rated 3 out of 5 by
A12345678910 from
Turbo Tax is too expensive
Easy to navigate, but set users up for the old switcheroo by saying it offers a free option and then charging you $222 at the end.
Date published: 2023-03-25
Rated 5 out of 5 by
Jrockw7 from
Lisa was great
Lisa was great on helping me fix my mistakes on my 2022 taxes.
All TurboTax® Offerings Reviews - Page 448
Date published: 2023-03-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
JGT74 from
Step by Step Guidance Failed
This is the third year in a row that Step by Step Guidance has failed to work in the deductions section. This has forced me to open the forms mode and enter information manually and directly into the deductions form worksheets. When I select the Step by Step deduction it immediately goes to a blank screen and refuses any input except going back to the initial deduction screen where you the option for step by step or self guided topics. I have reported this previously to Turbo Tax and spoke to a customer service rep but got no real help. This year I did not waste my time calling TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by
Ernest83 from
Thanks, TURBO TAX!
So easy to use and in the comfort of my home. Had a new issue this year & they were very helpful in the live chat!! Thanks for everything!
Date published: 2023-03-25
Rated 5 out of 5 by
Antoni777 from
Awesome System and Experts
The live help navigated me through an issue I couldn't figure out. My live helper Yuang, was very patient and sharp. He asked relevant questions and helped me fix my issue. Thanks and I will continue to be a fan and a customer of TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by
TERRYOQ from
IT REALLY HELPED ME UNDERSTAND THE TAXES
VERY EASY TO FOLLOW THE STEPS AND ENTER DATA. I LIKE HOW IT SAVES DATA FROM LAST YEAR BUT ASKS YOU TO VERIFY.
Date published: 2023-03-25
Rated 5 out of 5 by
Preshes from
Peace of mind at your keyboard.
Vergie was great! she reviewed all of my information and gave me peace of mind that ll was done correctly. Can not thank her and TurboTax enough. I will sleep peacefully tonight knowing i do not have to worry about the IRS.
Date published: 2023-03-25
Rated 5 out of 5 by
FISHERMAN 321 from
easy
easy for a old MAN TO USE simple directions walk you through
Date published: 2023-03-25
Rated 5 out of 5 by
LennyTurkey from
good
Good experience for me...relatively easy to complete
Date published: 2023-03-25
Rated 3 out of 5 by
Mike cree from
A little lengthy, A bit pricey too..
A little lengthy, A bit pricey too. They take a big portion if you are a low income person.
Date published: 2023-03-25
Rated 3 out of 5 by
A12345678910 from
Turbo Tax is too expensive
Easy to navigate, but set users up for the old switcheroo by saying it offers a free option and then charging you $222 at the end.
Date published: 2023-03-25
Rated 5 out of 5 by
Jrockw7 from
Lisa was great
Lisa was great on helping me fix my mistakes on my 2022 taxes.
All TurboTax® Offerings Reviews - Page 448
Date published: 2023-03-25