TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 3 out of 5 by from Step by Step Guidance Failed This is the third year in a row that Step by Step Guidance has failed to work in the deductions section. This has forced me to open the forms mode and enter information manually and directly into the deductions form worksheets. When I select the Step by Step deduction it immediately goes to a blank screen and refuses any input except going back to the initial deduction screen where you the option for step by step or self guided topics. I have reported this previously to Turbo Tax and spoke to a customer service rep but got no real help. This year I did not waste my time calling TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by from Thanks, TURBO TAX! So easy to use and in the comfort of my home. Had a new issue this year & they were very helpful in the live chat!! Thanks for everything!
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome System and Experts The live help navigated me through an issue I couldn't figure out. My live helper Yuang, was very patient and sharp. He asked relevant questions and helped me fix my issue. Thanks and I will continue to be a fan and a customer of TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by from IT REALLY HELPED ME UNDERSTAND THE TAXES VERY EASY TO FOLLOW THE STEPS AND ENTER DATA. I LIKE HOW IT SAVES DATA FROM LAST YEAR BUT ASKS YOU TO VERIFY.
Date published: 2023-03-25
Rated 5 out of 5 by from Peace of mind at your keyboard. Vergie was great! she reviewed all of my information and gave me peace of mind that ll was done correctly. Can not thank her and TurboTax enough. I will sleep peacefully tonight knowing i do not have to worry about the IRS.
Date published: 2023-03-25
Rated 5 out of 5 by from easy easy for a old MAN TO USE simple directions walk you through
Date published: 2023-03-25
Rated 5 out of 5 by from good Good experience for me...relatively easy to complete
Date published: 2023-03-25
Rated 3 out of 5 by from A little lengthy, A bit pricey too.. A little lengthy, A bit pricey too. They take a big portion if you are a low income person.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax is too expensive Easy to navigate, but set users up for the old switcheroo by saying it offers a free option and then charging you $222 at the end.
Date published: 2023-03-25
Rated 5 out of 5 by from Lisa was great Lisa was great on helping me fix my mistakes on my 2022 taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 448
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Step by Step Guidance Failed This is the third year in a row that Step by Step Guidance has failed to work in the deductions section. This has forced me to open the forms mode and enter information manually and directly into the deductions form worksheets. When I select the Step by Step deduction it immediately goes to a blank screen and refuses any input except going back to the initial deduction screen where you the option for step by step or self guided topics. I have reported this previously to Turbo Tax and spoke to a customer service rep but got no real help. This year I did not waste my time calling TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by from Thanks, TURBO TAX! So easy to use and in the comfort of my home. Had a new issue this year & they were very helpful in the live chat!! Thanks for everything!
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome System and Experts The live help navigated me through an issue I couldn't figure out. My live helper Yuang, was very patient and sharp. He asked relevant questions and helped me fix my issue. Thanks and I will continue to be a fan and a customer of TurboTax.
Date published: 2023-03-25
Rated 5 out of 5 by from IT REALLY HELPED ME UNDERSTAND THE TAXES VERY EASY TO FOLLOW THE STEPS AND ENTER DATA. I LIKE HOW IT SAVES DATA FROM LAST YEAR BUT ASKS YOU TO VERIFY.
Date published: 2023-03-25
Rated 5 out of 5 by from Peace of mind at your keyboard. Vergie was great! she reviewed all of my information and gave me peace of mind that ll was done correctly. Can not thank her and TurboTax enough. I will sleep peacefully tonight knowing i do not have to worry about the IRS.
Date published: 2023-03-25
Rated 5 out of 5 by from easy easy for a old MAN TO USE simple directions walk you through
Date published: 2023-03-25
Rated 5 out of 5 by from good Good experience for me...relatively easy to complete
Date published: 2023-03-25
Rated 3 out of 5 by from A little lengthy, A bit pricey too.. A little lengthy, A bit pricey too. They take a big portion if you are a low income person.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax is too expensive Easy to navigate, but set users up for the old switcheroo by saying it offers a free option and then charging you $222 at the end.
Date published: 2023-03-25
Rated 5 out of 5 by from Lisa was great Lisa was great on helping me fix my mistakes on my 2022 taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 448