TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Excessive Attempts to Upgrade Services The software is fine, but the excessive attempts to have me upgrade TurboTax services is very annoying.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to use But..... TurboTax is easy to use and I've used them for several years. However, I dislike that it prompts you numerous times about upgrades. Forewarning, the ability to take the fees out of your return requires a processing fee as well. Over all I do like the program but just watch the upgrades because it can add up quick.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome Turbo tax is not only convenient but extremely helpful and easy to use.
Date published: 2023-03-25
Rated 2 out of 5 by from Too many upgrade ads cause confusion I have used TurboTax for many many many years. This year and last year I found the product to be almost unusable because of the CONSTANT prompts to upgrade and add-on to YOUR product. Last year I almost lost tract of some prepayment of taxes because I lost the thread of what I was entering. Don't know if I will ever use this product again. And yes, I have used a more costly level of preparation ALREADY. Stop it already.
Date published: 2023-03-25
Rated 5 out of 5 by from SIMPLE AND EASY!!! IT ONLY TOOK ABOUT 45 MINUTES TO COMPLETE AND FINISH!!!!!
Date published: 2023-03-25
Rated 1 out of 5 by from Cumbersome, Slow, Glitchy & Riddled with Upsells TurboTax is so bloated. It's slow, they keep doing these stupid animations (that make it slower), inserting constant upsells (I got 3 of them in 12 minutes on TT today). Just such a painful process. The whole thing really needs to be blown up and rebuilt. For example, there are things it doesn't ask you that then flags issues you need to fix in a very convoluted process. Why doesn't it just ask those things upfront, like how you use a vehicle in your business. And others, it asks you, but doesn't put the info into the federal form, so it creates an error. Lastly, it doesn't enforce certain entry rules, like text length, creating errors (e.g. if your bank name is too long for direct debit payment of taxes). It could just enforce the 35 character limit when you enter it the first time to avoid the whole correction loop, but no. If it wasn't full of upsell ads and worthless animations that just frustrate, I would forgive the errors/glitches. Or, if it wasn't glitchy and full of issues, I'd forgive the speed and advertisements. But both, combined with stupid reasons to force you into higher tiers (why does a minor child w/ bank interest need to be on anything but the most basic filing level instead of $59 for Fed plus another $59 for state? That should be a free filing, or $39 all in at most).
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing Very fast and easy, I couldn't be happier. Excellent product.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent Process Easy to use and submit. Very structured and comprehensive.
Date published: 2023-03-25
Rated 3 out of 5 by from Useability has decreased a lot. I have always appreciated the ease of using Turbo Tax. Until this year! It had me going in circles and at one point I had to call customer service to back out of an unclear and confusing section. Please eliminate the pronoun "You" and replace it with the name of the individual that is being worked on.
Date published: 2023-03-25
Rated 4 out of 5 by from Still Worth the Extra Cost While TurboTax is the most expensive for the premium offerings, it has been the easiest for me to work with over the years. Having Uber income, crypto mining income and foreign investments mean I always need the higher tier products. I have tried a few cheaper alternatives but always came back to finish here at TurboTax because it just goes smoother. Some of the import features still make mistakes. If there was a cheaper alternative that wasn't substantially more effort to complete, I would go that route but I have yet to find it.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 435
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Excessive Attempts to Upgrade Services The software is fine, but the excessive attempts to have me upgrade TurboTax services is very annoying.
Date published: 2023-03-25
Rated 4 out of 5 by from Easy to use But..... TurboTax is easy to use and I've used them for several years. However, I dislike that it prompts you numerous times about upgrades. Forewarning, the ability to take the fees out of your return requires a processing fee as well. Over all I do like the program but just watch the upgrades because it can add up quick.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome Turbo tax is not only convenient but extremely helpful and easy to use.
Date published: 2023-03-25
Rated 2 out of 5 by from Too many upgrade ads cause confusion I have used TurboTax for many many many years. This year and last year I found the product to be almost unusable because of the CONSTANT prompts to upgrade and add-on to YOUR product. Last year I almost lost tract of some prepayment of taxes because I lost the thread of what I was entering. Don't know if I will ever use this product again. And yes, I have used a more costly level of preparation ALREADY. Stop it already.
Date published: 2023-03-25
Rated 5 out of 5 by from SIMPLE AND EASY!!! IT ONLY TOOK ABOUT 45 MINUTES TO COMPLETE AND FINISH!!!!!
Date published: 2023-03-25
Rated 1 out of 5 by from Cumbersome, Slow, Glitchy & Riddled with Upsells TurboTax is so bloated. It's slow, they keep doing these stupid animations (that make it slower), inserting constant upsells (I got 3 of them in 12 minutes on TT today). Just such a painful process. The whole thing really needs to be blown up and rebuilt. For example, there are things it doesn't ask you that then flags issues you need to fix in a very convoluted process. Why doesn't it just ask those things upfront, like how you use a vehicle in your business. And others, it asks you, but doesn't put the info into the federal form, so it creates an error. Lastly, it doesn't enforce certain entry rules, like text length, creating errors (e.g. if your bank name is too long for direct debit payment of taxes). It could just enforce the 35 character limit when you enter it the first time to avoid the whole correction loop, but no. If it wasn't full of upsell ads and worthless animations that just frustrate, I would forgive the errors/glitches. Or, if it wasn't glitchy and full of issues, I'd forgive the speed and advertisements. But both, combined with stupid reasons to force you into higher tiers (why does a minor child w/ bank interest need to be on anything but the most basic filing level instead of $59 for Fed plus another $59 for state? That should be a free filing, or $39 all in at most).
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing Very fast and easy, I couldn't be happier. Excellent product.
Date published: 2023-03-25
Rated 5 out of 5 by from Excellent Process Easy to use and submit. Very structured and comprehensive.
Date published: 2023-03-25
Rated 3 out of 5 by from Useability has decreased a lot. I have always appreciated the ease of using Turbo Tax. Until this year! It had me going in circles and at one point I had to call customer service to back out of an unclear and confusing section. Please eliminate the pronoun "You" and replace it with the name of the individual that is being worked on.
Date published: 2023-03-25
Rated 4 out of 5 by from Still Worth the Extra Cost While TurboTax is the most expensive for the premium offerings, it has been the easiest for me to work with over the years. Having Uber income, crypto mining income and foreign investments mean I always need the higher tier products. I have tried a few cheaper alternatives but always came back to finish here at TurboTax because it just goes smoother. Some of the import features still make mistakes. If there was a cheaper alternative that wasn't substantially more effort to complete, I would go that route but I have yet to find it.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 435