TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 3 out of 5 by from New format was difficult Overall, the new format, which was different from 2020 tax year was very confusing. The old format was easier to follow because the information entered was always visible. Because it was always visible it was easier determine categories when logging back in. The good news is that when I got into trouble I was able to place a call at any time an receive almost instant excellent service.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and Fast Excellent software, steps you through each section with layman's explanations. Saved $320 using TurboTax versus the CPA!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is Great The overall experience is very automatic and fast.
Date published: 2023-03-26
Rated 4 out of 5 by from Expensive but thorough I have some relatively simple but (apparently) not terribly common tax situations, so Turbo Tax - in addition to always trying to upsell me to a live assistance version of the software - was also trying to upsell me to a more complex version of the software. Ultimately I was forced to pay for Premium as I had a Schedule K-1 to file. I suppose what I'm saying is: this tax software is helpful and makes filing my taxes easier, but it comes at a price (~$220 for federal and state taxes plus a $39 "filing fee"). I feel lucky to be able to pay that for the peace of mind that the software gives me, but if I had a bit more time I might feel fine using the free e-file software given how straightforward most of that software is (and FREE, obviously).
Date published: 2023-03-26
Rated 5 out of 5 by from !GREAT PROGRAM! I've used it for most all of my returns, love it! Will continue to use in the future too!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax Is Awesome!! Been using for 5 Years. Great Value for service!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Very useful Explained things well enough for me to understand!
Date published: 2023-03-26
Rated 5 out of 5 by from fast easy and fast would recommend to anyone I have used for last 8 years
Date published: 2023-03-26
Rated 5 out of 5 by from TT Process Review Only took about a day to do our taxes which is always a plus.
Date published: 2023-03-26
Rated 4 out of 5 by from Very easy and helpful It was very easy and stress free and helpful and would use again to file next year
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 407
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from New format was difficult Overall, the new format, which was different from 2020 tax year was very confusing. The old format was easier to follow because the information entered was always visible. Because it was always visible it was easier determine categories when logging back in. The good news is that when I got into trouble I was able to place a call at any time an receive almost instant excellent service.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and Fast Excellent software, steps you through each section with layman's explanations. Saved $320 using TurboTax versus the CPA!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is Great The overall experience is very automatic and fast.
Date published: 2023-03-26
Rated 4 out of 5 by from Expensive but thorough I have some relatively simple but (apparently) not terribly common tax situations, so Turbo Tax - in addition to always trying to upsell me to a live assistance version of the software - was also trying to upsell me to a more complex version of the software. Ultimately I was forced to pay for Premium as I had a Schedule K-1 to file. I suppose what I'm saying is: this tax software is helpful and makes filing my taxes easier, but it comes at a price (~$220 for federal and state taxes plus a $39 "filing fee"). I feel lucky to be able to pay that for the peace of mind that the software gives me, but if I had a bit more time I might feel fine using the free e-file software given how straightforward most of that software is (and FREE, obviously).
Date published: 2023-03-26
Rated 5 out of 5 by from !GREAT PROGRAM! I've used it for most all of my returns, love it! Will continue to use in the future too!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax Is Awesome!! Been using for 5 Years. Great Value for service!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Very useful Explained things well enough for me to understand!
Date published: 2023-03-26
Rated 5 out of 5 by from fast easy and fast would recommend to anyone I have used for last 8 years
Date published: 2023-03-26
Rated 5 out of 5 by from TT Process Review Only took about a day to do our taxes which is always a plus.
Date published: 2023-03-26
Rated 4 out of 5 by from Very easy and helpful It was very easy and stress free and helpful and would use again to file next year
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 407