TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 4 out of 5 by from Overall, it was good. Turbo Tax guided me through the tax submission process well. There are some improvements I would like to see. 1. Something at the beginning that described every document you would need. I was having to dig up some things throughout the process. 2. Exactly what information from the 1099 forms they needed could have been explained better. Some of that was the fault of the companies that send out the 1099s though. There wasn't complete consistency. Turbo Tax should be prepared for that.
Date published: 2023-03-28
Rated 5 out of 5 by from Once again, Turbo Tax did a great job!!! I have used Turbo Tax for several years and always have a good experience. I particularly appreciate the ability to import critical data which helps eliminate simple errors.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax has some glitches I tried to E-file several different tax returns & they were not accepted. The explanations are are not clear why. I successfully E-filed 4 tax returns and the 5th just wouldn't transmit. I also got bumped out of TurboTax while completing my return. I was almost finished when the glitch occurred.I lost more than one hour of work. It was a somewhat complicated return.
Date published: 2023-03-28
Rated 4 out of 5 by from pretty user friendly The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by from issues with Form 1095-A TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast and easy love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by from Can't pay through software Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great way to do taxes! The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by from your very expensive you took almost all of my stat your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great experience using Turbo Tax Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 243
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall, it was good. Turbo Tax guided me through the tax submission process well. There are some improvements I would like to see. 1. Something at the beginning that described every document you would need. I was having to dig up some things throughout the process. 2. Exactly what information from the 1099 forms they needed could have been explained better. Some of that was the fault of the companies that send out the 1099s though. There wasn't complete consistency. Turbo Tax should be prepared for that.
Date published: 2023-03-28
Rated 5 out of 5 by from Once again, Turbo Tax did a great job!!! I have used Turbo Tax for several years and always have a good experience. I particularly appreciate the ability to import critical data which helps eliminate simple errors.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax has some glitches I tried to E-file several different tax returns & they were not accepted. The explanations are are not clear why. I successfully E-filed 4 tax returns and the 5th just wouldn't transmit. I also got bumped out of TurboTax while completing my return. I was almost finished when the glitch occurred.I lost more than one hour of work. It was a somewhat complicated return.
Date published: 2023-03-28
Rated 4 out of 5 by from pretty user friendly The educational blurbs along the way are also helpful.
Date published: 2023-03-28
Rated 2 out of 5 by from issues with Form 1095-A TurboTax was fine with the exception entering form 1095-A data. My initial Federal return was rejected due to missing form 1095-A data. The instructions within the tool for incorrect on how to fix this problem. After 5 phone calls to TurboTax support, athe last service agent I talked with had me enter a search for From 1095-A. It came up immediately and I was then able to complete my return.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast and easy love Turbo Tax rocks every year!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-28
Rated 1 out of 5 by from Can't pay through software Can't submit payment through desktop software, spent 2 hours on phone with customer service who couldn't determine what the problem was. I was forced to mail returns as I didn't have a refund to deduct from and efile wouldn't work without paying an additional $25 per state on top of the cost of each state for the software (yes, you pay for each state TWICE unless you mail it). I had the SAME issue last year and was hoping the issue was resolved. I will be using Taxact next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great way to do taxes! The software is Rey user friendly. Positive experience. This is my 9th year using Turbo Tax.
Date published: 2023-03-28
Rated 2 out of 5 by from your very expensive you took almost all of my stat your very expensive you took almost all of my state return some of your questions are confusing it took me to long to fill these out. I will not use you next year
Date published: 2023-03-28
Rated 5 out of 5 by from Great experience using Turbo Tax Great experience using Turbo Tax. Now using the e-file option again this year. Easy to understand instructions.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 243