TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 5 out of 5 by from Turbo Tax gets better every year! I've been using Turbo Tax for over 20 years & each year it continues to improve! Very easy for 1st timers to learn how to use it! Thank you!
Date published: 2023-03-27
Rated 3 out of 5 by from Money Grab Seems like it is constantly asking you for more money and trying to get you to spend more than necessary.
Date published: 2023-03-27
Rated 5 out of 5 by from Always a great experience I've used Turbo Tax for about 10 years and each year they get better by offering new optimized technology, granular help functions and more. I just love their service,
Date published: 2023-03-27
Rated 1 out of 5 by from Uour not so greate anymore for the average person Yes I did have the pleasure of spending over an hour today with one your employees just trying to file my return. I was down to the last steps and the software went circles just trying to process the audit setup. It was a disaster and went in circles until we found the correct web site to enter my updated password which I had done over five times. Your software lacks examples of how to do simple things that have nothing to do with filing a tax return. I have been a user over 25 years and your software becomes more complicated and lacks mapping of direction to go when filling out the forms. I would be better of going to a CPA. I am a mechanical engineer and I do not understand why your software is becoming more confusing to navigate than the tax code. This is not helpful. Seems like I need to go another direction.
Date published: 2023-03-27
Rated 4 out of 5 by from explain more about how to do a few things. Just understanding what's going on...Very happy using turbo tax.
Date published: 2023-03-27
Rated 4 out of 5 by from great Easy to walk through all the steps. Double Checked all issues.
Date published: 2023-03-27
Rated 5 out of 5 by from Amazing! I spoke with Ebony and she was of great help! So quick and easy to work with.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax helps us to file ontime with all details I have been using Turbo Tax for last 10 years and it helps us with all the latest
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to Use but NOT Free It was $193.00 dollars just to file with turbo tax. Yes, it is easy to use, but I will likely be using something else next year. I hear there are sites that are just as easy to use and much cheaper. I had no choice in paying extra for the LIVE assistance feature, which I didn't even use. That added quite a bit to the bill and I could have done without it.
Date published: 2023-03-27
Rated 4 out of 5 by from great i had questions they answered them efficiently. Reliable
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax gets better every year! I've been using Turbo Tax for over 20 years & each year it continues to improve! Very easy for 1st timers to learn how to use it! Thank you!
Date published: 2023-03-27
Rated 3 out of 5 by from Money Grab Seems like it is constantly asking you for more money and trying to get you to spend more than necessary.
Date published: 2023-03-27
Rated 5 out of 5 by from Always a great experience I've used Turbo Tax for about 10 years and each year they get better by offering new optimized technology, granular help functions and more. I just love their service,
Date published: 2023-03-27
Rated 1 out of 5 by from Uour not so greate anymore for the average person Yes I did have the pleasure of spending over an hour today with one your employees just trying to file my return. I was down to the last steps and the software went circles just trying to process the audit setup. It was a disaster and went in circles until we found the correct web site to enter my updated password which I had done over five times. Your software lacks examples of how to do simple things that have nothing to do with filing a tax return. I have been a user over 25 years and your software becomes more complicated and lacks mapping of direction to go when filling out the forms. I would be better of going to a CPA. I am a mechanical engineer and I do not understand why your software is becoming more confusing to navigate than the tax code. This is not helpful. Seems like I need to go another direction.
Date published: 2023-03-27
Rated 4 out of 5 by from explain more about how to do a few things. Just understanding what's going on...Very happy using turbo tax.
Date published: 2023-03-27
Rated 4 out of 5 by from great Easy to walk through all the steps. Double Checked all issues.
Date published: 2023-03-27
Rated 5 out of 5 by from Amazing! I spoke with Ebony and she was of great help! So quick and easy to work with.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax helps us to file ontime with all details I have been using Turbo Tax for last 10 years and it helps us with all the latest
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to Use but NOT Free It was $193.00 dollars just to file with turbo tax. Yes, it is easy to use, but I will likely be using something else next year. I hear there are sites that are just as easy to use and much cheaper. I had no choice in paying extra for the LIVE assistance feature, which I didn't even use. That added quite a bit to the bill and I could have done without it.
Date published: 2023-03-27
Rated 4 out of 5 by from great i had questions they answered them efficiently. Reliable
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 239