TURBOTAX CUSTOMER REVIEWS

TurboTax Live Full Service Reviews

Read unbiased reviews from real TurboTax Live Full Service customers. Our tax experts will do your taxes and review everything with you before filing so you’ll get every dollar you deserve.

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Rated 3 out of 5 by from Was better last year Too much going on and price has increased. Not as happy as I was last year with the product but it is what it is.
Date published: 2023-03-17
Rated 5 out of 5 by from Out With the Old. In With the New! My experience with Turbotax was by far a good experience. 2017 was the last time I used Turbotax and what a night and day difference. Hands down much easier to navigate and see the progress and ask for assistance when needed. Of course you have to pay for the assistance, I used it twice and both times customer service was alway within the 5 minute call back. The agents were helpful answering all questions, and professional, resolving all issues promptly. This Turbotax is way more user friendly and easier to use than other programs. Thanks Turbotax!
Date published: 2023-03-17
Rated 2 out of 5 by from Less satisfied this year with TurboTax than prior I am less satisfied this year and every subsequent year than I have been in the past. If a person doesn't read and comprehend the "recommended" options or the "fine print", they could easily be signing up for additional services they don't need. This is a business at the end of the day, and it shows. It feels a bit shady and dishonest or skewed. I do not appreciate that only at the end, when I'm basically done giving all my tax information that TurboTax notifies me that I can't proceed with filing taxes unless I upgrade to Premium, which is pretty much 25% of my tax return anyways. Of course it doesn't tell you until the very end, after you've put in all the information- this doesn't feel right.
Date published: 2023-03-17
Rated 5 out of 5 by from easy to use easy to use. cheapppppppppppppppppppppppppppppppp[pp
Date published: 2023-03-17
Rated 5 out of 5 by from Love it!!! Ive been using turbotax for years. They make it so fast and simple. Each year, it gets easter and faster. You can even just take a picture of your W2 and it auto populates. Amazing!!!
Date published: 2023-03-17
Rated 5 out of 5 by from So User Friendly After using Turbo tax for 7+, I can honestly say I am confident every time.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbotax is awesome Easy to use and step by step directions if needed.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is excellent.. TurboTax is very easy to use. Makes doing your taxes a snap! Excellent product. I have been using them for years.
Date published: 2023-03-17
Rated 5 out of 5 by from My Review for TurboTax Live Assisted Basic Overall Product Rating. Expert Rating - if you engaged with a TurboTax Live Expert, please rate the experience.Would you be open to providing a video testimonial about your experience with TurboTax? (If you select "yes", a TurboTax employee might follow up with you directly to provide instructions
Date published: 2023-03-17
Rated 5 out of 5 by from Good This is the 1st time I have used TurboTax. I'm happy that the Tax specialist help me during my process
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 223
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Was better last year Too much going on and price has increased. Not as happy as I was last year with the product but it is what it is.
Date published: 2023-03-17
Rated 5 out of 5 by from Out With the Old. In With the New! My experience with Turbotax was by far a good experience. 2017 was the last time I used Turbotax and what a night and day difference. Hands down much easier to navigate and see the progress and ask for assistance when needed. Of course you have to pay for the assistance, I used it twice and both times customer service was alway within the 5 minute call back. The agents were helpful answering all questions, and professional, resolving all issues promptly. This Turbotax is way more user friendly and easier to use than other programs. Thanks Turbotax!
Date published: 2023-03-17
Rated 2 out of 5 by from Less satisfied this year with TurboTax than prior I am less satisfied this year and every subsequent year than I have been in the past. If a person doesn't read and comprehend the "recommended" options or the "fine print", they could easily be signing up for additional services they don't need. This is a business at the end of the day, and it shows. It feels a bit shady and dishonest or skewed. I do not appreciate that only at the end, when I'm basically done giving all my tax information that TurboTax notifies me that I can't proceed with filing taxes unless I upgrade to Premium, which is pretty much 25% of my tax return anyways. Of course it doesn't tell you until the very end, after you've put in all the information- this doesn't feel right.
Date published: 2023-03-17
Rated 5 out of 5 by from easy to use easy to use. cheapppppppppppppppppppppppppppppppp[pp
Date published: 2023-03-17
Rated 5 out of 5 by from Love it!!! Ive been using turbotax for years. They make it so fast and simple. Each year, it gets easter and faster. You can even just take a picture of your W2 and it auto populates. Amazing!!!
Date published: 2023-03-17
Rated 5 out of 5 by from So User Friendly After using Turbo tax for 7+, I can honestly say I am confident every time.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbotax is awesome Easy to use and step by step directions if needed.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is excellent.. TurboTax is very easy to use. Makes doing your taxes a snap! Excellent product. I have been using them for years.
Date published: 2023-03-17
Rated 5 out of 5 by from My Review for TurboTax Live Assisted Basic Overall Product Rating. Expert Rating - if you engaged with a TurboTax Live Expert, please rate the experience.Would you be open to providing a video testimonial about your experience with TurboTax? (If you select "yes", a TurboTax employee might follow up with you directly to provide instructions
Date published: 2023-03-17
Rated 5 out of 5 by from Good This is the 1st time I have used TurboTax. I'm happy that the Tax specialist help me during my process
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 223