TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Loyall Customer I have been using Turbo Tax for quite sometime! I really appreciate the usability and the help available if needed. Thank you!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax Is Way Too Expensive Too expensive for filing paperwork. Then there's a $3.95 processing fee after paying up $179. Paid more for this service than I had to pay back in taxes (and received). Going to look into another service next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Need to add 1099-S Capability Just Okay...you need to add the availability to do a 1099-S in the investment section for sale of non-main Home or land instead of trying to fit the numbers into a 1099-B form. Your website guidance on this is wrong and suggests a 1099-S form is in the Premier version, but it isn't. Lots of online discussion and posts about this causing many users heartache...
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK It's okay. I'd like more options. I think I may be missing out on some tax credits
Date published: 2023-04-18
Rated 1 out of 5 by from I don't know hat I paid for There was no help from customer service. Which is a fee I paid for. The "tax experts" did not have any answers for me as to how to file through mail. The individual I was on the phone with was very unprofessional and had me on hold for 20 mins just finally tell me they did not know what was going on. Then contacted someone else after, which lead to another long waiting period.
Date published: 2023-04-18
Rated 3 out of 5 by from great website but hidden fees!! i absolutely love the website layout and how easy turbotax makes filing taxes, but do not appreciate the lack of transparency when it came down to paying to file it. my taxes are definitely simple and I was still charged 59$ + another $59 (for state filing) + $39 additional fee. I also couldn't even chat with someone live neither could I get ahold of someone on the customer service line. My total refund expected did not include my expected state tax refund--which was very confusing and deceiving to me. Aside from that i love your website and it was very easy to navigate!
Date published: 2023-04-18
Rated 3 out of 5 by from Too much selling Program keeps trying to sell you audit protection and professional advice. Over and over again until the very end. Was irritating to always need to go through that to work on my return. I used the more complicated business filing and that part was easy to work through. If you don't mind being bugged all the time by sales pitches.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome! Very easy to use. Turbo tax is the best tax website.
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive Too expensive and spends too much time asking if you want to upgrade to even more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from I only Did I really don’t want to do this but for some reason I can’t skip it?
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 913
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Loyall Customer I have been using Turbo Tax for quite sometime! I really appreciate the usability and the help available if needed. Thank you!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax Is Way Too Expensive Too expensive for filing paperwork. Then there's a $3.95 processing fee after paying up $179. Paid more for this service than I had to pay back in taxes (and received). Going to look into another service next year.
Date published: 2023-04-18
Rated 3 out of 5 by from Need to add 1099-S Capability Just Okay...you need to add the availability to do a 1099-S in the investment section for sale of non-main Home or land instead of trying to fit the numbers into a 1099-B form. Your website guidance on this is wrong and suggests a 1099-S form is in the Premier version, but it isn't. Lots of online discussion and posts about this causing many users heartache...
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK It's okay. I'd like more options. I think I may be missing out on some tax credits
Date published: 2023-04-18
Rated 1 out of 5 by from I don't know hat I paid for There was no help from customer service. Which is a fee I paid for. The "tax experts" did not have any answers for me as to how to file through mail. The individual I was on the phone with was very unprofessional and had me on hold for 20 mins just finally tell me they did not know what was going on. Then contacted someone else after, which lead to another long waiting period.
Date published: 2023-04-18
Rated 3 out of 5 by from great website but hidden fees!! i absolutely love the website layout and how easy turbotax makes filing taxes, but do not appreciate the lack of transparency when it came down to paying to file it. my taxes are definitely simple and I was still charged 59$ + another $59 (for state filing) + $39 additional fee. I also couldn't even chat with someone live neither could I get ahold of someone on the customer service line. My total refund expected did not include my expected state tax refund--which was very confusing and deceiving to me. Aside from that i love your website and it was very easy to navigate!
Date published: 2023-04-18
Rated 3 out of 5 by from Too much selling Program keeps trying to sell you audit protection and professional advice. Over and over again until the very end. Was irritating to always need to go through that to work on my return. I used the more complicated business filing and that part was easy to work through. If you don't mind being bugged all the time by sales pitches.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome! Very easy to use. Turbo tax is the best tax website.
Date published: 2023-04-18
Rated 2 out of 5 by from Too expensive Too expensive and spends too much time asking if you want to upgrade to even more expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from I only Did I really don’t want to do this but for some reason I can’t skip it?
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 913