TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Solar carryover glich when client dont have a home This year issue was very frustrated and hard to fix. Found the fix on the web in a 2021 post. SMH. Too much issue this year for the price. Took me over a week to get to efile because of issue above and still paid $192.
Date published: 2023-04-18
Rated 5 out of 5 by from Only tax filing system I’ll ever use I’ve been using turbotax for nearly a decade. It’s intuitive and easy to use. Would recommend to anyone.
Date published: 2023-04-18
Rated 4 out of 5 by from More Seamless with Quickbooks? I use Quickbooks Self-Employed app to track all my purchases, expenses and miles. throughout the year. There are still WAYYY too many hiccups between the two products. I shouldn't have to be entering ANY amounts or figures but, particularly with miles, I was required to do a lot of work I shouldn't have had to (because of the fact that I tracked all of that *at the time* for a reason!). There are also a couple spots where it's easy to get stuck (particularly around submitting vehicle information) and I'd like to see TurboTax iron these out to make the process even more smooth. Otherwise, great product! Can't even imagine how laypeople used to do their taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax - Review Joy did a great job making this process easy and comfortable, she was very personal and friendly. I did not have any questions.
Date published: 2023-04-18
Rated 2 out of 5 by from Price too high I wanted the basic cheapest option. I am only getting $2 back. I take the standard deduction with no dependents or anything else. I do not need audit protection. It showed a price before i put in my card info. Then when I hit submit, extra protection was added that i did not select. Only saw it on my receipt. I will be using a free online website next time. Only reason I put up with the ridiculous price increases each year is because of the convenience of having last years info already in there. I paid $125 to get $2 back.
Date published: 2023-04-18
Rated 4 out of 5 by from Different Than Last Year - Not Difficult Certainly different than last year. Appears shorter or should I say more condensed. As long as you answer the questions- Your good!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is necessary I couldn't do my taxes without it. I did have one issue. I could find how to apply my refunds, federal and state to next years taxes. But I did get a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and fast This was very easy to take care of. The system pulled all of my information automatically, and made it so simple.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Pleased with Turbo Tax It seemed like there were many changes in processing the returns via TurboTax this year. Maybe I just don't remember all the screens I went through last year, tho. The side bars with help and explanations are VERY helpful. Also extremely helpful are the Live Chat tax experts. I used this option two times -- Lisa and Carl -- Thank you! One thing, though. The Chat box disappeared at one point (with Carl) so I used the "give feedback" option to get a message to him, and he used "Notifications" to communicate back.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is for every body. Every aspect of the process and support, including live support, are flawless.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 911
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Solar carryover glich when client dont have a home This year issue was very frustrated and hard to fix. Found the fix on the web in a 2021 post. SMH. Too much issue this year for the price. Took me over a week to get to efile because of issue above and still paid $192.
Date published: 2023-04-18
Rated 5 out of 5 by from Only tax filing system I’ll ever use I’ve been using turbotax for nearly a decade. It’s intuitive and easy to use. Would recommend to anyone.
Date published: 2023-04-18
Rated 4 out of 5 by from More Seamless with Quickbooks? I use Quickbooks Self-Employed app to track all my purchases, expenses and miles. throughout the year. There are still WAYYY too many hiccups between the two products. I shouldn't have to be entering ANY amounts or figures but, particularly with miles, I was required to do a lot of work I shouldn't have had to (because of the fact that I tracked all of that *at the time* for a reason!). There are also a couple spots where it's easy to get stuck (particularly around submitting vehicle information) and I'd like to see TurboTax iron these out to make the process even more smooth. Otherwise, great product! Can't even imagine how laypeople used to do their taxes.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax - Review Joy did a great job making this process easy and comfortable, she was very personal and friendly. I did not have any questions.
Date published: 2023-04-18
Rated 2 out of 5 by from Price too high I wanted the basic cheapest option. I am only getting $2 back. I take the standard deduction with no dependents or anything else. I do not need audit protection. It showed a price before i put in my card info. Then when I hit submit, extra protection was added that i did not select. Only saw it on my receipt. I will be using a free online website next time. Only reason I put up with the ridiculous price increases each year is because of the convenience of having last years info already in there. I paid $125 to get $2 back.
Date published: 2023-04-18
Rated 4 out of 5 by from Different Than Last Year - Not Difficult Certainly different than last year. Appears shorter or should I say more condensed. As long as you answer the questions- Your good!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is necessary I couldn't do my taxes without it. I did have one issue. I could find how to apply my refunds, federal and state to next years taxes. But I did get a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easy and fast This was very easy to take care of. The system pulled all of my information automatically, and made it so simple.
Date published: 2023-04-18
Rated 5 out of 5 by from Very Pleased with Turbo Tax It seemed like there were many changes in processing the returns via TurboTax this year. Maybe I just don't remember all the screens I went through last year, tho. The side bars with help and explanations are VERY helpful. Also extremely helpful are the Live Chat tax experts. I used this option two times -- Lisa and Carl -- Thank you! One thing, though. The Chat box disappeared at one point (with Carl) so I used the "give feedback" option to get a message to him, and he used "Notifications" to communicate back.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is for every body. Every aspect of the process and support, including live support, are flawless.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 911