TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Turbo Tax made it easier I waited until the last minute and Turbo Tax made it easier for me to prepare and file. I needed help twice. I received a call this first time and talked to an agent right away. Second time I received a call but was on hold for over 5min. I was able to figure out the answer I needed so hung up.
Date published: 2023-04-18
Rated 1 out of 5 by from Poor. Got charged $59 for return not even needed Poor experience. Got charged for Florida state income return when I didn't even need to file it.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience My experience was great. I did engage with one tax expert to complete a 1099-R QCD.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax premium is easy but expensive Would have preferred to have downloaded forms rather than online. i do not like online
Date published: 2023-04-18
Rated 5 out of 5 by from Very Easy to use. It's great!! Excellent. first time using Turbo Tax. I will recommend it to my friends and family
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is very helpful but not without glitches. I spoke with some people from turbo tax to try and fix part of my taxes. The assistants were very kind but they were not able to resolve my issue: After paying for TurboTax I could see that there was a mistake on my CA state return. In Part III Qualifying Person Information (4) I entered my approximate annual income. However I was supposed to enter my child's income. I was unable to amend the return.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo It's ok but more confusing than in previous years. Not easy to find worksheets if you have made a mistake, which I had. I had inadvertently put a wrong state into the business address so the zip did not coincide with info and gave me a headache trying to figure out how to correct the misinformation.
Date published: 2023-04-18
Rated 3 out of 5 by from EXPENSIVE I wanted to file with some assistance, but found that I had to fill out a lot of the tax return info my self for 119$ and then had to pay an additional 60$ to file state taxes so that I did not have to do it from scratch when the info I entered was just duplicated more or less and then charged another 39$ to have turbotax charge these fees from my tax returns.. Not to happy about it!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use and the tax experts answered all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Very good tax program. I usually use Taxact but had trouble getting it started so a switched to TurboTax and I was pleased.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 813
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax made it easier I waited until the last minute and Turbo Tax made it easier for me to prepare and file. I needed help twice. I received a call this first time and talked to an agent right away. Second time I received a call but was on hold for over 5min. I was able to figure out the answer I needed so hung up.
Date published: 2023-04-18
Rated 1 out of 5 by from Poor. Got charged $59 for return not even needed Poor experience. Got charged for Florida state income return when I didn't even need to file it.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience My experience was great. I did engage with one tax expert to complete a 1099-R QCD.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax premium is easy but expensive Would have preferred to have downloaded forms rather than online. i do not like online
Date published: 2023-04-18
Rated 5 out of 5 by from Very Easy to use. It's great!! Excellent. first time using Turbo Tax. I will recommend it to my friends and family
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is very helpful but not without glitches. I spoke with some people from turbo tax to try and fix part of my taxes. The assistants were very kind but they were not able to resolve my issue: After paying for TurboTax I could see that there was a mistake on my CA state return. In Part III Qualifying Person Information (4) I entered my approximate annual income. However I was supposed to enter my child's income. I was unable to amend the return.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo It's ok but more confusing than in previous years. Not easy to find worksheets if you have made a mistake, which I had. I had inadvertently put a wrong state into the business address so the zip did not coincide with info and gave me a headache trying to figure out how to correct the misinformation.
Date published: 2023-04-18
Rated 3 out of 5 by from EXPENSIVE I wanted to file with some assistance, but found that I had to fill out a lot of the tax return info my self for 119$ and then had to pay an additional 60$ to file state taxes so that I did not have to do it from scratch when the info I entered was just duplicated more or less and then charged another 39$ to have turbotax charge these fees from my tax returns.. Not to happy about it!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use and the tax experts answered all my questions.
Date published: 2023-04-18
Rated 4 out of 5 by from Very good tax program. I usually use Taxact but had trouble getting it started so a switched to TurboTax and I was pleased.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 813