TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Very Professional and knowledgable Representative Overall pleased with the staff representatives because they are experienced..
Date published: 2023-04-18
Rated 5 out of 5 by from Thankyou! very helpful and easy, taxes can be confusing so im glad I decided to use turbotax!
Date published: 2023-04-18
Rated 5 out of 5 by from So user friendly! Every step was clearly, effectively and simply communicated. Every question promptly and effectively answered.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes doing taxes so easy Great program, made it painless and easy, unlike the actual paying of said taxes lol
Date published: 2023-04-18
Rated 1 out of 5 by from Too Expensive Ran out of time this year so I had to go with turbotax since they have all my info. I got an $80 refund and they charged me $180 to file a federal and state return. I will never be using this company again.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use really easy and very good to use definitely will be using this again next year
Date published: 2023-04-18
Rated 4 out of 5 by from Good, ScheduleK and Self Employment parts r tricky Had some difficulty inputting the schedule K and self employment information. Eventually figured it out but it took a bit longer than the other parts. Some of the questions were a bit different from what I've experienced in the past.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK Turbo Tax is usually free but I got charged this year. Every year I have used Turbo Tax I have owed money. This will be the last year I use this service because I don't believe they truly look at everything.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Premium has made filing a easier Turbo Tax Premium has made the process easier to complete. I have done it for the last 3 years.
Date published: 2023-04-18
Rated 3 out of 5 by from Used to be simpler I have used Turbo Tax for probably 10 years and this year is the first that I got frustrated. I think they made the questions more complicated, asked for information I thought they should have from my previous return, and the live-person could not really figure out the answer to my question (where a certain line on last year's Schedule A was. We both guessed and I hope we were correct.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 790
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Professional and knowledgable Representative Overall pleased with the staff representatives because they are experienced..
Date published: 2023-04-18
Rated 5 out of 5 by from Thankyou! very helpful and easy, taxes can be confusing so im glad I decided to use turbotax!
Date published: 2023-04-18
Rated 5 out of 5 by from So user friendly! Every step was clearly, effectively and simply communicated. Every question promptly and effectively answered.
Date published: 2023-04-18
Rated 5 out of 5 by from Makes doing taxes so easy Great program, made it painless and easy, unlike the actual paying of said taxes lol
Date published: 2023-04-18
Rated 1 out of 5 by from Too Expensive Ran out of time this year so I had to go with turbotax since they have all my info. I got an $80 refund and they charged me $180 to file a federal and state return. I will never be using this company again.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use really easy and very good to use definitely will be using this again next year
Date published: 2023-04-18
Rated 4 out of 5 by from Good, ScheduleK and Self Employment parts r tricky Had some difficulty inputting the schedule K and self employment information. Eventually figured it out but it took a bit longer than the other parts. Some of the questions were a bit different from what I've experienced in the past.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is OK Turbo Tax is usually free but I got charged this year. Every year I have used Turbo Tax I have owed money. This will be the last year I use this service because I don't believe they truly look at everything.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Premium has made filing a easier Turbo Tax Premium has made the process easier to complete. I have done it for the last 3 years.
Date published: 2023-04-18
Rated 3 out of 5 by from Used to be simpler I have used Turbo Tax for probably 10 years and this year is the first that I got frustrated. I think they made the questions more complicated, asked for information I thought they should have from my previous return, and the live-person could not really figure out the answer to my question (where a certain line on last year's Schedule A was. We both guessed and I hope we were correct.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 790