TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from TurboTax exceeded my expectations Outstanding service from your Live Expert, Denise (in Northern California), along with Tracy, who was doing additional research. Denise was friendly, calm, effective and efficient in solving an issue with TurboTax that I had spent much time trying to resolve myself. Knowing that you have people like Denise is a big reason that I will return to TurboTax as a customer next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Almost Perfect I have used Turbo tax for several years and I find it pretty easy to use and get the answers to my questions. The only reason that I gave it 4 stars is that occasionally you have to review a section and when you do a lot of the times the 'button' answers you previously entered have disappeared. Maybe it's a safety check but it is very annoying to have to answer questions over and over again.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall Very Positive Been using for years. Happy overall. Don't like it when it asks me if I had any carryover when you processed last 15 years of returns. You should know the answer. It makes me think I am missing something.
Date published: 2023-04-18
Rated 4 out of 5 by from for doing taxes it not bad experts were very helpful!!!!!!!! the process makes doing taxes less stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from good software good to use will use again next year. Thank you for this.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax easy to navigate and use I've been using TurboTax for over 15 years. Easy to use and navigate. My tax situation is not very complicated: W2, stocks, rental. Step-by-step questions and recommendations makes everything easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Software The hyperlinked question marks are perfectly placed through the step-by-step walk-through, in case of the need for more understanding. Bravo!
Date published: 2023-04-18
Rated 1 out of 5 by from Ridiculous fees Used to be a solid and easy product but, fees continue to rise along with random new fees that get added.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy and the agents are very patient Manjit was very helpful and tremendously patient and friendly. That is refreshing in this day and age where people are impatient and hateful.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is GREAT! I love how turbo tax allows you to file confidently and easily with their easy to follow prompts etc.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 755
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax exceeded my expectations Outstanding service from your Live Expert, Denise (in Northern California), along with Tracy, who was doing additional research. Denise was friendly, calm, effective and efficient in solving an issue with TurboTax that I had spent much time trying to resolve myself. Knowing that you have people like Denise is a big reason that I will return to TurboTax as a customer next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Almost Perfect I have used Turbo tax for several years and I find it pretty easy to use and get the answers to my questions. The only reason that I gave it 4 stars is that occasionally you have to review a section and when you do a lot of the times the 'button' answers you previously entered have disappeared. Maybe it's a safety check but it is very annoying to have to answer questions over and over again.
Date published: 2023-04-18
Rated 4 out of 5 by from Overall Very Positive Been using for years. Happy overall. Don't like it when it asks me if I had any carryover when you processed last 15 years of returns. You should know the answer. It makes me think I am missing something.
Date published: 2023-04-18
Rated 4 out of 5 by from for doing taxes it not bad experts were very helpful!!!!!!!! the process makes doing taxes less stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from good software good to use will use again next year. Thank you for this.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax easy to navigate and use I've been using TurboTax for over 15 years. Easy to use and navigate. My tax situation is not very complicated: W2, stocks, rental. Step-by-step questions and recommendations makes everything easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy Software The hyperlinked question marks are perfectly placed through the step-by-step walk-through, in case of the need for more understanding. Bravo!
Date published: 2023-04-18
Rated 1 out of 5 by from Ridiculous fees Used to be a solid and easy product but, fees continue to rise along with random new fees that get added.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is easy and the agents are very patient Manjit was very helpful and tremendously patient and friendly. That is refreshing in this day and age where people are impatient and hateful.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is GREAT! I love how turbo tax allows you to file confidently and easily with their easy to follow prompts etc.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 755