TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Slightly disappointed Janet was great! I am disappointed that I spent over $400 and I understand finding the cost basis can be difficult but I feel I definitely paid to have that found for me.
Date published: 2023-05-16
Rated 5 out of 5 by from Surprisingly Pleasant Easy to locate sections and rely on the turbo tax program with answers.
Date published: 2023-05-16
Rated 5 out of 5 by from Good, as expected. It was an easy process that seemed thorough enough for my financial situation.
Date published: 2023-05-16
Rated 1 out of 5 by from Not using this again $232 for doing my taxes forced me to get the premium service because I made $18 profit off dividends. Ridiculous.
Date published: 2023-05-16
Rated 3 out of 5 by from Not as simple as other years Some of the questions were ambiguous or confusing.
Date published: 2023-05-16
Rated 4 out of 5 by from Easy and fast Great for my first time experience. Would recommend to others
Date published: 2023-05-16
Rated 1 out of 5 by from Turbo Tax had errors this year - Missing a STATE I usually love turbo tax. However this year I was very frustrated. It was not allowing me to efile, it kept flagging a discrepancy on form 2016. It would give me a prompt saying commuting miles + personal miles could not exceed total, which was 3500. No matter what I typed, even if it was 100 for each, or even 0, it would say it was an error and that these two numbers could not exceed the total. I ended up calling the IRS and they told me I had entered it correctly. They suggested I remove form from my efile, then send an ammended form separate. So this is what I had to do. Please correct this. FURTHER, one form that listed the states to choose from Tennessee was not listed!!!!!!! It wasnt a state form, it was for a w-2!!! I had 2 others review the list to make sure I wasnt losing my mind, lol. No, it just was not an available state. Not sure what is happening this year, but that was two mistakes I ran into this year. If I hadnt already spent a few hours entering info I likely would have switched services, and very well may next year.
Date published: 2023-05-16
Rated 4 out of 5 by from TurboTax Was great pretty much did all the work verified my identity
Date published: 2023-05-16
Rated 5 out of 5 by from Very Easy to Use I was so aprehensive to use an online filing service due to past experiences. Turbo Tax has me sold!
Date published: 2023-05-16
Rated 5 out of 5 by from EASY TO USE I have used this software for many years - never had a problem.
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 64
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Slightly disappointed Janet was great! I am disappointed that I spent over $400 and I understand finding the cost basis can be difficult but I feel I definitely paid to have that found for me.
Date published: 2023-05-16
Rated 5 out of 5 by from Surprisingly Pleasant Easy to locate sections and rely on the turbo tax program with answers.
Date published: 2023-05-16
Rated 5 out of 5 by from Good, as expected. It was an easy process that seemed thorough enough for my financial situation.
Date published: 2023-05-16
Rated 1 out of 5 by from Not using this again $232 for doing my taxes forced me to get the premium service because I made $18 profit off dividends. Ridiculous.
Date published: 2023-05-16
Rated 3 out of 5 by from Not as simple as other years Some of the questions were ambiguous or confusing.
Date published: 2023-05-16
Rated 4 out of 5 by from Easy and fast Great for my first time experience. Would recommend to others
Date published: 2023-05-16
Rated 1 out of 5 by from Turbo Tax had errors this year - Missing a STATE I usually love turbo tax. However this year I was very frustrated. It was not allowing me to efile, it kept flagging a discrepancy on form 2016. It would give me a prompt saying commuting miles + personal miles could not exceed total, which was 3500. No matter what I typed, even if it was 100 for each, or even 0, it would say it was an error and that these two numbers could not exceed the total. I ended up calling the IRS and they told me I had entered it correctly. They suggested I remove form from my efile, then send an ammended form separate. So this is what I had to do. Please correct this. FURTHER, one form that listed the states to choose from Tennessee was not listed!!!!!!! It wasnt a state form, it was for a w-2!!! I had 2 others review the list to make sure I wasnt losing my mind, lol. No, it just was not an available state. Not sure what is happening this year, but that was two mistakes I ran into this year. If I hadnt already spent a few hours entering info I likely would have switched services, and very well may next year.
Date published: 2023-05-16
Rated 4 out of 5 by from TurboTax Was great pretty much did all the work verified my identity
Date published: 2023-05-16
Rated 5 out of 5 by from Very Easy to Use I was so aprehensive to use an online filing service due to past experiences. Turbo Tax has me sold!
Date published: 2023-05-16
Rated 5 out of 5 by from EASY TO USE I have used this software for many years - never had a problem.
Date published: 2023-05-16
All TurboTax® Offerings Reviews - Page 64