TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from 2 Thumbs Up TurboTax! I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by from Poor Communication I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by from Poor customer service Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by from Fees are hefty, but easy to use. The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by from Contact Support sucks My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by from Completing W2 Tax Forum Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
Date published: 2023-04-26
Rated 3 out of 5 by from Long Time User It seems that every year the program does more and more promotion of upgrades and other products, and it is nearly impossible to downgrade your product level after circumstances change. Also, I sometimes can't get an answer to seemingly simple issues.
Date published: 2023-04-26
Rated 5 out of 5 by from Great I liked the ease of the software and the support yeah
Date published: 2023-04-26
Rated 5 out of 5 by from happy Turbo tax answers all the questions I generally have
Date published: 2023-04-26
Rated 2 out of 5 by from App Complicated and feels almost like spam. The TurboTax app seems straightforward but the filling is broken down into way too many screens from checks and re-checks, some of which are presented as is if the process is complete. A week after filing my federal taxes, I realized the fee I paid TurboTax was for federal only and did not have state, and spent additional money for more “live help” filing I did not need. A million more screens offering additional paid services between the “signature” line and when I actually click to submit return. PUT THE PLAN AND PAYMENT OPTION ALL IN ONE PLACE. Tech support can’t help you with the app (I’ve had this problem multiple years) and they ask you to log on to a desktop computer to finish helping you with the question. Services are expensive - I bought the “live help” option in error this year(I’ll chalk this up to app experience), costing me an additional $100 total (federal jumps from $89 to $179 and state from $59 to $69). An expensive mistake I won’t be making again next year. For much less than the $300 i spent, I could drop my papers off at a local tax prep competitor of TurboTax and skip the confusing price and payment schemes. Super disappointed in this year’s online products. There was nothing special about my return for this year and absolutely no reason it should have cost that much to do it myself! The one question I did have for what possibly was live help (I don’t think it was, because the rep had no clue what I was talking about then offered to transfer me to a professional after several minutes of back and forth) was not answered.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2 Thumbs Up TurboTax! I have used TurboTax for years and have always felt comfortable and secure when filing. They have made the process smooth and stress-free! Thanks TurboTax!
Date published: 2023-04-26
Rated 1 out of 5 by from Poor Communication I paid for the full service because I was in a unique situation last year (married, new job, both with income). I was told by the assistant that the expert would be able to run the numbers both ways (joint and seperately). Once I got to the expert, I was told that was not the case. So we filed jointly which I could have done myself in the first place. I was switched to a different tax expert in the middle of my filing and I found her to be impatient and slow to communicate. After submitting additional forms that I was not aware of initially, I ended up owing a lot more than expected. Overall I am very frustrated and found this process to be more complicated than if I had just filed myself.
Date published: 2023-04-26
Rated 1 out of 5 by from Poor customer service Tax return keeps getting rejected. Each time I speak with a representative, they tell me to file again. Four filings later, still not accepted. I will have to mail it in. And unfortunately, I am now several days past the tax filing deadline. I will be going back to H&R Block next year.
Date published: 2023-04-26
Rated 3 out of 5 by from Fees are hefty, but easy to use. The fees for filling with a Schedule C are ridiculous. I barely made a profit and barely had a refund and they ate more than half of my refund up their software and processing fees. As a small business owner trying to make it, this is super disheartening. However, I know better next time and will be using better software next go round.
Date published: 2023-04-26
Rated 1 out of 5 by from Contact Support sucks My returns wouldn't e-file due to a technical issue. Tried contacting customer support to no avail.
Date published: 2023-04-26
Rated 5 out of 5 by from Completing W2 Tax Forum Super simple to use, it was my first time using this software. I plan on using it more when my next tax return comes!
Date published: 2023-04-26
Rated 3 out of 5 by from Long Time User It seems that every year the program does more and more promotion of upgrades and other products, and it is nearly impossible to downgrade your product level after circumstances change. Also, I sometimes can't get an answer to seemingly simple issues.
Date published: 2023-04-26
Rated 5 out of 5 by from Great I liked the ease of the software and the support yeah
Date published: 2023-04-26
Rated 5 out of 5 by from happy Turbo tax answers all the questions I generally have
Date published: 2023-04-26
Rated 2 out of 5 by from App Complicated and feels almost like spam. The TurboTax app seems straightforward but the filling is broken down into way too many screens from checks and re-checks, some of which are presented as is if the process is complete. A week after filing my federal taxes, I realized the fee I paid TurboTax was for federal only and did not have state, and spent additional money for more “live help” filing I did not need. A million more screens offering additional paid services between the “signature” line and when I actually click to submit return. PUT THE PLAN AND PAYMENT OPTION ALL IN ONE PLACE. Tech support can’t help you with the app (I’ve had this problem multiple years) and they ask you to log on to a desktop computer to finish helping you with the question. Services are expensive - I bought the “live help” option in error this year(I’ll chalk this up to app experience), costing me an additional $100 total (federal jumps from $89 to $179 and state from $59 to $69). An expensive mistake I won’t be making again next year. For much less than the $300 i spent, I could drop my papers off at a local tax prep competitor of TurboTax and skip the confusing price and payment schemes. Super disappointed in this year’s online products. There was nothing special about my return for this year and absolutely no reason it should have cost that much to do it myself! The one question I did have for what possibly was live help (I don’t think it was, because the rep had no clue what I was talking about then offered to transfer me to a professional after several minutes of back and forth) was not answered.
Date published: 2023-04-26
All TurboTax® Offerings Reviews - Page 554