TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is AWESOME!! Makes my life easier! Easy to use, no troubles! I loved how Quickbooks and Turbo Tax can talk to each other. She asks just the right questions :)
Date published: 2021-03-03
Rated 4 out of 5 by from Almost perfect 2019 and 2020 had the same issue on form 1099B for widely held fixed income trust-short term. Some acquired dates and cost basis were not provided and not available so TT kicked it out. I managed to full the form and file electronically. The information not available is also not reported to IRS so its mute anyway.
Date published: 2021-03-03
Rated 3 out of 5 by from Disappointed this year. I know not everything is within TurboxTax's power when dealing with the Government, but filing 2020 taxes was a chore. From delayed forms (making me pay taxes before I could efile) to broken screens that required me to refresh my page and delete the Browser cashe within the same session. Not a very good experience. Especially, when it forced me to pay even more $225 just to talk with a live person about their form issues. Tough to swallow especially in a year where business was bad.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax this is my 8th year using Turbo tax. I use to pay $120-$150 to have someone do my taxes. Its to easy to do them yourself with Turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from Yay Turbo Tax Easy to use and user friendly. I use it every year.
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and easy to use Used for 15 years after expensive use of personal accountant. Time is a valuable commodity so speed and ease of use is primary reason for using Turbotax
Date published: 2021-03-03
Rated 2 out of 5 by from Turbo Tax is not free. Don’t claim to be free then make me pay $150 to five taxes. :( not cool.
Date published: 2021-03-03
Rated 5 out of 5 by from AWESOME Always a smooth and easy process to getting the most I can out of my taxes!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 495
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is AWESOME!! Makes my life easier! Easy to use, no troubles! I loved how Quickbooks and Turbo Tax can talk to each other. She asks just the right questions :)
Date published: 2021-03-03
Rated 4 out of 5 by from Almost perfect 2019 and 2020 had the same issue on form 1099B for widely held fixed income trust-short term. Some acquired dates and cost basis were not provided and not available so TT kicked it out. I managed to full the form and file electronically. The information not available is also not reported to IRS so its mute anyway.
Date published: 2021-03-03
Rated 3 out of 5 by from Disappointed this year. I know not everything is within TurboxTax's power when dealing with the Government, but filing 2020 taxes was a chore. From delayed forms (making me pay taxes before I could efile) to broken screens that required me to refresh my page and delete the Browser cashe within the same session. Not a very good experience. Especially, when it forced me to pay even more $225 just to talk with a live person about their form issues. Tough to swallow especially in a year where business was bad.
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbo Tax this is my 8th year using Turbo tax. I use to pay $120-$150 to have someone do my taxes. Its to easy to do them yourself with Turbo tax
Date published: 2021-03-03
Rated 5 out of 5 by from Yay Turbo Tax Easy to use and user friendly. I use it every year.
Date published: 2021-03-03
Rated 5 out of 5 by from Quick and easy to use Used for 15 years after expensive use of personal accountant. Time is a valuable commodity so speed and ease of use is primary reason for using Turbotax
Date published: 2021-03-03
Rated 2 out of 5 by from Turbo Tax is not free. Don’t claim to be free then make me pay $150 to five taxes. :( not cool.
Date published: 2021-03-03
Rated 5 out of 5 by from AWESOME Always a smooth and easy process to getting the most I can out of my taxes!
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 495