TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 4 out of 5 by CC21541 from Can be confusing I have used TT several times and I am still not sure which service is best for me or how to answer some of the questions.
Date published: 2023-05-24
Rated 1 out of 5 by jen4333 from rip off how is it free but i ended up paying 232?????? it says premium add ons are free but it made me pay $44 extra on deluxe!!!
Date published: 2023-05-24
Rated 5 out of 5 by bATIE from GOOD GOODEWGTNHKJTWElrjtkgewgp[we ewgewgegowpjeGHIEjugoi[ge
Date published: 2023-05-24
Rated 3 out of 5 by Mickme13 from Not so Turbo Seems not as intuitive as previous years, too much upselling!
Date published: 2023-05-24
Rated 5 out of 5 by Carlos96 from Agent was awesome DENISE WAS GREAT VERY KNOWLEDGEABLE. SHE WAS QUICK TO HELP AND MADE FILING EASY.
Date published: 2023-05-24
Rated 5 out of 5 by null from Excellent Service Made amending my tax return so simple and great customer service...
Date published: 2023-05-24
Rated 5 out of 5 by AcroNugget from SO FAST & SUPER EASY TO USE!!! Taxes always stress me out but TurboTax is so fast & so easy to do!!
Date published: 2023-05-24
Rated 2 out of 5 by Sasha2795 from Wrongly charged and refused refund I've been using TurboTax for 3+ years and am really disappointed in it this year. I was charged the wrong amount without even clicking submit payment. It was completely hidden to choose the correct level of product I needed so I was defaulted to Premium which I did not need. I spend 2 hours on the phone with customer service who told me to submit a refund request as well as file for an extension. In the end, I had to file my taxes late, pay via my state's website instead of Turbo, and got my refund request denied 3 times with terrible reasoning. It was like they didn't even look at my explanation. The email I received said "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee." It's great that it's designed not to charge, but it DID charge me before I chose to file.
Date published: 2023-05-24
Rated 5 out of 5 by tabprice from love turbo tax Easy and affordable filing for a small biz. not complicated
Date published: 2023-05-24
Rated 5 out of 5 by Married Father of 3 from It Was So Easy! ( With a Little Help, of Course!) It was a great experience! Jermaine and Shayna were beyond helpful and extremely patient!
All TurboTax® Offerings Reviews - Page 457
Date published: 2023-05-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by CC21541 from Can be confusing I have used TT several times and I am still not sure which service is best for me or how to answer some of the questions.
Date published: 2023-05-24
Rated 1 out of 5 by jen4333 from rip off how is it free but i ended up paying 232?????? it says premium add ons are free but it made me pay $44 extra on deluxe!!!
Date published: 2023-05-24
Rated 5 out of 5 by bATIE from GOOD GOODEWGTNHKJTWElrjtkgewgp[we ewgewgegowpjeGHIEjugoi[ge
Date published: 2023-05-24
Rated 3 out of 5 by Mickme13 from Not so Turbo Seems not as intuitive as previous years, too much upselling!
Date published: 2023-05-24
Rated 5 out of 5 by Carlos96 from Agent was awesome DENISE WAS GREAT VERY KNOWLEDGEABLE. SHE WAS QUICK TO HELP AND MADE FILING EASY.
Date published: 2023-05-24
Rated 5 out of 5 by null from Excellent Service Made amending my tax return so simple and great customer service...
Date published: 2023-05-24
Rated 5 out of 5 by AcroNugget from SO FAST & SUPER EASY TO USE!!! Taxes always stress me out but TurboTax is so fast & so easy to do!!
Date published: 2023-05-24
Rated 2 out of 5 by Sasha2795 from Wrongly charged and refused refund I've been using TurboTax for 3+ years and am really disappointed in it this year. I was charged the wrong amount without even clicking submit payment. It was completely hidden to choose the correct level of product I needed so I was defaulted to Premium which I did not need. I spend 2 hours on the phone with customer service who told me to submit a refund request as well as file for an extension. In the end, I had to file my taxes late, pay via my state's website instead of Turbo, and got my refund request denied 3 times with terrible reasoning. It was like they didn't even look at my explanation. The email I received said "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee." It's great that it's designed not to charge, but it DID charge me before I chose to file.
Date published: 2023-05-24
Rated 5 out of 5 by tabprice from love turbo tax Easy and affordable filing for a small biz. not complicated
Date published: 2023-05-24
Rated 5 out of 5 by Married Father of 3 from It Was So Easy! ( With a Little Help, of Course!) It was a great experience! Jermaine and Shayna were beyond helpful and extremely patient!
All TurboTax® Offerings Reviews - Page 457
Date published: 2023-05-24