TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 1 out of 5 by from hidden fees on the free addition, they ask questions about your retirement savings, then tell you in order to file said contributions, you have to upgrade to the deluxe for $49. But in order to upgrade federally, you have to upgrade state which is another $40. Then at check out they throw in this little nugget of $40 fee to upgrade to the deluxe version, so my credit from the retirement was $160 and I paid turbo tax $120. I should have skipped it and just did the free version and never gotten credit for the retirement.
Date published: 2021-02-24
Rated 2 out of 5 by from 120?! Really... I'm disappointed at how I'm forced to upgrade to pro, then are charged 120 for something that i didn't want to use. Very scummy since I'm already not getting a lot of money back for my return. I have been using Turbotax for the last 6 years or so, but this will be my last year after this...
Date published: 2021-02-24
Rated 1 out of 5 by from Rates TurboTax claims that you can file for free but over the years the rate they charge has increased tremendously, to the point it is almost worth going somewhere else to do taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is fantastic! I have been using TurboTax for years now and love it! It stores all of my information from year to year so no need to reenter. Goes through everything I need in simple step by step instructions and if I have any additional questions someone responds within a day.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome! Asia was awesome very patient; walking me through every step; making sure that all of my questions were answered
Date published: 2021-02-24
Rated 5 out of 5 by from So Simple a One Eyed Monkey Could Do Taxes I have been using Turbo Tax for 12+ years. After paying Accountants & CPSs to file my taxes and them making mistakes. I figured I'd save the money paid to them and make my own mistakes. However, I haven't made any! I love how they have those little boxes that you can click on that gives more of an explanation. I use them quite often as I only do taxes once a year and forget the information.
Date published: 2021-02-24
Rated 5 out of 5 by from Quick Easy and Free Turbotax has made doing my taxes so easy and they explain every step and how they got there. I love that they keep it a free service, especially with COVID hitting hard and so many people on unemployment. Would Recommend!
Date published: 2021-02-24
Rated 4 out of 5 by from Satisfactory but not as good as previous years Turbo Tax seemed to have a few coding errors this year and it would take me to different places when I logged in at different times. I talked to three TT agents who couldn't help me modify the previous deprecation entry I put. None of us could figure out how to get to that page so the last agent recommended I clear everything and start over - which I had to do. However, I've used TT for many, many years (probably 15+) and I've never had that issue before.
Date published: 2021-02-24
Rated 5 out of 5 by from LIVE access to accountants! The LIVE chat feature is awesome! I love being able to screen share and they can help me fix my return in real time. Makes me feel confident my taxes are being done correctly. A+
Date published: 2021-02-24
Rated 1 out of 5 by from fock your lobbying fock your lobbying fock your lobbying fock your lobbying
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 454
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from hidden fees on the free addition, they ask questions about your retirement savings, then tell you in order to file said contributions, you have to upgrade to the deluxe for $49. But in order to upgrade federally, you have to upgrade state which is another $40. Then at check out they throw in this little nugget of $40 fee to upgrade to the deluxe version, so my credit from the retirement was $160 and I paid turbo tax $120. I should have skipped it and just did the free version and never gotten credit for the retirement.
Date published: 2021-02-24
Rated 2 out of 5 by from 120?! Really... I'm disappointed at how I'm forced to upgrade to pro, then are charged 120 for something that i didn't want to use. Very scummy since I'm already not getting a lot of money back for my return. I have been using Turbotax for the last 6 years or so, but this will be my last year after this...
Date published: 2021-02-24
Rated 1 out of 5 by from Rates TurboTax claims that you can file for free but over the years the rate they charge has increased tremendously, to the point it is almost worth going somewhere else to do taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is fantastic! I have been using TurboTax for years now and love it! It stores all of my information from year to year so no need to reenter. Goes through everything I need in simple step by step instructions and if I have any additional questions someone responds within a day.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome! Asia was awesome very patient; walking me through every step; making sure that all of my questions were answered
Date published: 2021-02-24
Rated 5 out of 5 by from So Simple a One Eyed Monkey Could Do Taxes I have been using Turbo Tax for 12+ years. After paying Accountants & CPSs to file my taxes and them making mistakes. I figured I'd save the money paid to them and make my own mistakes. However, I haven't made any! I love how they have those little boxes that you can click on that gives more of an explanation. I use them quite often as I only do taxes once a year and forget the information.
Date published: 2021-02-24
Rated 5 out of 5 by from Quick Easy and Free Turbotax has made doing my taxes so easy and they explain every step and how they got there. I love that they keep it a free service, especially with COVID hitting hard and so many people on unemployment. Would Recommend!
Date published: 2021-02-24
Rated 4 out of 5 by from Satisfactory but not as good as previous years Turbo Tax seemed to have a few coding errors this year and it would take me to different places when I logged in at different times. I talked to three TT agents who couldn't help me modify the previous deprecation entry I put. None of us could figure out how to get to that page so the last agent recommended I clear everything and start over - which I had to do. However, I've used TT for many, many years (probably 15+) and I've never had that issue before.
Date published: 2021-02-24
Rated 5 out of 5 by from LIVE access to accountants! The LIVE chat feature is awesome! I love being able to screen share and they can help me fix my return in real time. Makes me feel confident my taxes are being done correctly. A+
Date published: 2021-02-24
Rated 1 out of 5 by from fock your lobbying fock your lobbying fock your lobbying fock your lobbying
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 454