TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Good overall, connecting bank acct was messy I liked the timer so I could keep track of how long it was taking. Turbotax is better the 2nd year because you can track the changes from year one. That was my favorite part. I found the bank account linking feature pulled in too many random transactions and was messy, might need some refinement, didn't always put my expenditures in the categories that give the highest deductions. Overall good experience
Date published: 2023-04-19
Rated 3 out of 5 by from I spent 3 hours trying to work around K-1 bug The schedule K-1 has a bug that cost me 3 hours and I finally had to "hack" my way out of it. Even an experienced tax preparer with 30+ yrs of experience struggled to help.
Date published: 2023-04-19
Rated 4 out of 5 by from adalv2008 Hard to get depreciation added to a new rental property and add childcare expenses.
Date published: 2023-04-19
Rated 5 out of 5 by from great service fast easy to do error checks accurate simple step by step
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax: Quick and easy Turbo Tax was strait forward and simple for a novice like me. I plan to use again next year!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy, just like your mom I've used Turbo Tax for multiple years as an independent contractor and it makes filing easy and cost effective. Never takes me more than a couple hours to get everything entered and at a fraction of the cost.
Date published: 2023-04-19
Rated 2 out of 5 by from unnecessary fees Many hidden fees that are not presented until very late into the process, seems unfair to charge for state filing just because a higher than free version was necessary for investments
Date published: 2023-04-19
Rated 2 out of 5 by from Exploitative and buggy I used to rely on Turbotax as my sole tax preparer. It's gotten extremely exploitative in recent years, sneaking in extra cost by defaulting to those features being turned on and only having you see it much higher at the end and go through the million routes to remove them. I really liked the integration and convenience with other systems but I cannot stand it sneaking things in repeatedly anymore and all the other growth initiatives they continually do. It was also extremely buggy where after I removed the premium benefits, the interstitial still popped up! After 15 years, I'm going to find another software.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome yeeeeeee i really enjoy turbo tax it been very helpful and structured to do my own taxes thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Not impressed Not very helpful this year. At the end I ended paying the same price I would have at Jackson Hewitt. I was so unsure of myself this year, I paid for additional services that I most likely won't use or will forget about.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good overall, connecting bank acct was messy I liked the timer so I could keep track of how long it was taking. Turbotax is better the 2nd year because you can track the changes from year one. That was my favorite part. I found the bank account linking feature pulled in too many random transactions and was messy, might need some refinement, didn't always put my expenditures in the categories that give the highest deductions. Overall good experience
Date published: 2023-04-19
Rated 3 out of 5 by from I spent 3 hours trying to work around K-1 bug The schedule K-1 has a bug that cost me 3 hours and I finally had to "hack" my way out of it. Even an experienced tax preparer with 30+ yrs of experience struggled to help.
Date published: 2023-04-19
Rated 4 out of 5 by from adalv2008 Hard to get depreciation added to a new rental property and add childcare expenses.
Date published: 2023-04-19
Rated 5 out of 5 by from great service fast easy to do error checks accurate simple step by step
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax: Quick and easy Turbo Tax was strait forward and simple for a novice like me. I plan to use again next year!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy, just like your mom I've used Turbo Tax for multiple years as an independent contractor and it makes filing easy and cost effective. Never takes me more than a couple hours to get everything entered and at a fraction of the cost.
Date published: 2023-04-19
Rated 2 out of 5 by from unnecessary fees Many hidden fees that are not presented until very late into the process, seems unfair to charge for state filing just because a higher than free version was necessary for investments
Date published: 2023-04-19
Rated 2 out of 5 by from Exploitative and buggy I used to rely on Turbotax as my sole tax preparer. It's gotten extremely exploitative in recent years, sneaking in extra cost by defaulting to those features being turned on and only having you see it much higher at the end and go through the million routes to remove them. I really liked the integration and convenience with other systems but I cannot stand it sneaking things in repeatedly anymore and all the other growth initiatives they continually do. It was also extremely buggy where after I removed the premium benefits, the interstitial still popped up! After 15 years, I'm going to find another software.
Date published: 2023-04-19
Rated 5 out of 5 by from awesome yeeeeeee i really enjoy turbo tax it been very helpful and structured to do my own taxes thanks
Date published: 2023-04-19
Rated 1 out of 5 by from Not impressed Not very helpful this year. At the end I ended paying the same price I would have at Jackson Hewitt. I was so unsure of myself this year, I paid for additional services that I most likely won't use or will forget about.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 391