TURBO TAX CUSTOMER REVIEWS

TurboTax Live Deluxe Reviews

TurboTax Live Deluxe is an online tax preparation that connects you with real CPAs and EAs on demand to maximize your tax deductions and credits. They’ll review your return line by line, sign it and guarantee it’s done right, for
100% confidence.

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Own a business
Student
Rated 5 out of 5 by from great program Works great went right thru in no time at all !!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Awesome! Love how easy it is to use YoY. I can get my taxes done in 20 minutes!
Date published: 2021-03-04
Rated 5 out of 5 by from Better than H&R Block I've used both H&R Block and Turbo Tax, both have very good feature's. One thing I dislike very much about H&R Block is that you have to download the software(no disk included anymore).Come to find out that there has been many issue's in trying to download their software, a real pain and hassle. I hope Turbo Tax doesn't go that route.
Date published: 2021-03-04
Rated 5 out of 5 by from MANAGER Great and user friendly. Using for the second year and could not be more satisfied.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbotax was awesome! I love the fact that turbotax does not require you to pay for taxes, especially after not being able to pay an outrageous amount after paying rent.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is awesome! Everything was easy to complete, very user friendly, and informative!
Date published: 2021-03-04
Rated 5 out of 5 by from DVBKRC Turbo Tax review Turbo Tax was yet again very easy to use. I highly recommend it.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax is Good I have an issue with trying to receive help with issues that I need to get resolve. I have been trying to get in touch with a live agent, I could not get any help trying to get touch with a live agent, No phone No easy way resolve any issues using the online help function. With no point of contact (Phone No.) or (live agent)
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is for those who want highest $ and ease I've been using them for years. Every year gets more and more efficient.
Date published: 2021-03-04
Rated 1 out of 5 by from No customer service I was supposed to have two phone calls from Carol. Never happened. My main concern was the $20k in milage I was hoping to get. It was not explained to me so that I understood, instead a bunch of jargon terms that I'm not familiar with were texted to me in an attempt to explain. Still no phone conversation. They continued with my return and finished it without reconciliation. I had already finished my return when I sought help to find the money for my mileage. I feel I was roped into paying for something I didn't need. That's an extra $200 taken from my return that I desperately need right now. Apparently their computer failed and they had to wait over a week for a replacement so that they could continue working. When I answered the phone for our original conversation, I should have hung up when they didn't know how to use their headset and was eating yogurt I was told. No sense of professionalism or customer service. Just because you are working from home is no excuse to drop the ball and give a poor experience and service to paying customers.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 361
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great program Works great went right thru in no time at all !!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Awesome! Love how easy it is to use YoY. I can get my taxes done in 20 minutes!
Date published: 2021-03-04
Rated 5 out of 5 by from Better than H&R Block I've used both H&R Block and Turbo Tax, both have very good feature's. One thing I dislike very much about H&R Block is that you have to download the software(no disk included anymore).Come to find out that there has been many issue's in trying to download their software, a real pain and hassle. I hope Turbo Tax doesn't go that route.
Date published: 2021-03-04
Rated 5 out of 5 by from MANAGER Great and user friendly. Using for the second year and could not be more satisfied.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbotax was awesome! I love the fact that turbotax does not require you to pay for taxes, especially after not being able to pay an outrageous amount after paying rent.
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is awesome! Everything was easy to complete, very user friendly, and informative!
Date published: 2021-03-04
Rated 5 out of 5 by from DVBKRC Turbo Tax review Turbo Tax was yet again very easy to use. I highly recommend it.
Date published: 2021-03-04
Rated 4 out of 5 by from Turbo Tax is Good I have an issue with trying to receive help with issues that I need to get resolve. I have been trying to get in touch with a live agent, I could not get any help trying to get touch with a live agent, No phone No easy way resolve any issues using the online help function. With no point of contact (Phone No.) or (live agent)
Date published: 2021-03-04
Rated 5 out of 5 by from TurboTax is for those who want highest $ and ease I've been using them for years. Every year gets more and more efficient.
Date published: 2021-03-04
Rated 1 out of 5 by from No customer service I was supposed to have two phone calls from Carol. Never happened. My main concern was the $20k in milage I was hoping to get. It was not explained to me so that I understood, instead a bunch of jargon terms that I'm not familiar with were texted to me in an attempt to explain. Still no phone conversation. They continued with my return and finished it without reconciliation. I had already finished my return when I sought help to find the money for my mileage. I feel I was roped into paying for something I didn't need. That's an extra $200 taken from my return that I desperately need right now. Apparently their computer failed and they had to wait over a week for a replacement so that they could continue working. When I answered the phone for our original conversation, I should have hung up when they didn't know how to use their headset and was eating yogurt I was told. No sense of professionalism or customer service. Just because you are working from home is no excuse to drop the ball and give a poor experience and service to paying customers.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 361