TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Taxes made simple! Love using Turbo tax. Just makes it easy for us non-tax guys.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes an excruciating activity livable. I have used TurboTax for a number of years. Being organized, utilizing their process makes the actual filing process a breeze.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Very Good .................................................................................................................................................................................................................................................................................................
Date published: 2023-04-11
Rated 2 out of 5 by from BIG problem with the online software. Beware. I got literally all the way to the end of the process -- hours of work -- only to find that it would not let me file. It insists that my "Personal Info" is incorrect or incomplete, and that I must go back and enter my email. THERE IS NO PLACE TO ENTER YOUR EMAIL. I went through this very-long loop four times. Finally I looked at Intuit's Help Articles and found THIS nonsense: https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/asked-email-checkout/L5DuFN9hO_US_en_US ...in other words, PRECISELY the same problem I was having, and an admission that they had known about it for at least three months (as per the date at the top of the page) and they had not fixed it. Followed the "solution" on that page, and nothing changed. Two hours later, I decided to log out of both TurboTax AND Intuit, and log back in. Then it worked. I still don't know if their solution worked and it just took a couple of hours to right itself, or if the logout/login is what did it. Either way, this is really not acceptable. It cost me at least three hours, and it should never have happened in the first place.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax its good fast and easy.......................................
Date published: 2023-04-11
Rated 2 out of 5 by from Getting it loaded sucked Would not connect to internet. Got disconnected on first to calls to support after waiting 20 to 50 minutes, working with person for 10 to 20 minutes, then disconnected without resolve. Third call was a 50 minute wait for a call back. Person worked with me for an hour then issued a new license code. I deleted the installation and reloaded and started with the new code and it worked, though it would not download any bank forms. Ended up spending three days working on taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Quick and Easy This is my first time using TurboTax. The process took 30-ish mins and my representative was helpful and amiable. In a crunch this was the resource I needed!
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful in quick e-filing The process of e-filing is very smooth and modular with clear instructions and help when needed.
Date published: 2023-04-11
Rated 2 out of 5 by from Normal events cause web and filing problems Turbo-Tax refuses to e-file state (no reason given, surely there is one!). Password for Intuit was forgotten (new machine). To fix this problem, Intuit demands lots of information which is insufficient because my old smart phone was destroyed. Intuit cannot find my login because of insufficient information. Calling Intuit involves giving my phone number MANY times (bad connection and poorly programmed automatic answering system). I finally gave up because I was disconnected by Intuit. Had to file state by mail. Turbo-Tax makes this hard by requiring one to go back and repeat things that one has done before (instead of asking at the beginning about the possibility of e-filing the fed and mailing the state). And then there is the problem of having to reinstall old versions of TurboTax because I am working on a new machine (finding where files are put by the new operating system is (courtesy of Microsoft) difficult and there are no instructions given regarding Intuits selection of defaults. A task that used to be easy has now become a difficult and almost impossible chore.
Date published: 2023-04-11
Rated 5 out of 5 by from Great new tax option for complicated years This year my taxes were a little bit more complex because of the sale of a property. Having a live agent, help me through the process made all the difference between pulling my hair out and pulling up to the finish line.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3472
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Taxes made simple! Love using Turbo tax. Just makes it easy for us non-tax guys.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax makes an excruciating activity livable. I have used TurboTax for a number of years. Being organized, utilizing their process makes the actual filing process a breeze.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Very Good .................................................................................................................................................................................................................................................................................................
Date published: 2023-04-11
Rated 2 out of 5 by from BIG problem with the online software. Beware. I got literally all the way to the end of the process -- hours of work -- only to find that it would not let me file. It insists that my "Personal Info" is incorrect or incomplete, and that I must go back and enter my email. THERE IS NO PLACE TO ENTER YOUR EMAIL. I went through this very-long loop four times. Finally I looked at Intuit's Help Articles and found THIS nonsense: https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/asked-email-checkout/L5DuFN9hO_US_en_US ...in other words, PRECISELY the same problem I was having, and an admission that they had known about it for at least three months (as per the date at the top of the page) and they had not fixed it. Followed the "solution" on that page, and nothing changed. Two hours later, I decided to log out of both TurboTax AND Intuit, and log back in. Then it worked. I still don't know if their solution worked and it just took a couple of hours to right itself, or if the logout/login is what did it. Either way, this is really not acceptable. It cost me at least three hours, and it should never have happened in the first place.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo tax its good fast and easy.......................................
Date published: 2023-04-11
Rated 2 out of 5 by from Getting it loaded sucked Would not connect to internet. Got disconnected on first to calls to support after waiting 20 to 50 minutes, working with person for 10 to 20 minutes, then disconnected without resolve. Third call was a 50 minute wait for a call back. Person worked with me for an hour then issued a new license code. I deleted the installation and reloaded and started with the new code and it worked, though it would not download any bank forms. Ended up spending three days working on taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Quick and Easy This is my first time using TurboTax. The process took 30-ish mins and my representative was helpful and amiable. In a crunch this was the resource I needed!
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful in quick e-filing The process of e-filing is very smooth and modular with clear instructions and help when needed.
Date published: 2023-04-11
Rated 2 out of 5 by from Normal events cause web and filing problems Turbo-Tax refuses to e-file state (no reason given, surely there is one!). Password for Intuit was forgotten (new machine). To fix this problem, Intuit demands lots of information which is insufficient because my old smart phone was destroyed. Intuit cannot find my login because of insufficient information. Calling Intuit involves giving my phone number MANY times (bad connection and poorly programmed automatic answering system). I finally gave up because I was disconnected by Intuit. Had to file state by mail. Turbo-Tax makes this hard by requiring one to go back and repeat things that one has done before (instead of asking at the beginning about the possibility of e-filing the fed and mailing the state). And then there is the problem of having to reinstall old versions of TurboTax because I am working on a new machine (finding where files are put by the new operating system is (courtesy of Microsoft) difficult and there are no instructions given regarding Intuits selection of defaults. A task that used to be easy has now become a difficult and almost impossible chore.
Date published: 2023-04-11
Rated 5 out of 5 by from Great new tax option for complicated years This year my taxes were a little bit more complex because of the sale of a property. Having a live agent, help me through the process made all the difference between pulling my hair out and pulling up to the finish line.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3472