TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Great tax tool with a few minor recommendations This tool walked me through the tax prep process step by step with good info in the side notes. The only issue I had was with my non-resident state income tax forms. Unlike other tax software, Turbo Tax did not lead me into paying thousands of dollars in taxes to states where I earn rental income but owe no tax on my wages however, TT was not completely intuitive in the process. As a military member, the non-resident tax documents have always given me a tough time, just wish there was a tool out there for this specific situation, which is common for military.
Date published: 2023-04-11
Rated 4 out of 5 by from I like software on my machine I am quite concerned that I do not have the software on my computer. It is easy enough to use.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Once again, Turbo Tax was user friendly and I got through another tax year!
Date published: 2023-04-11
Rated 3 out of 5 by from It is just ok. To start with my CD was defective and could not be loaded on my Windows Computer. Spent 2 hours with customer service, finally we gave up and downloaded from web site. When trying to pay for State e-file, Turbo web could not recognize me, have to go on as a guest. when I brough up the web site from different window it automatically signed me on. So, you need to fix the interface between Turbo Tax and the payment system for e-file.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy To Use I have used Turbo Tax for a number of years. I find the program to be user friendly, thorough, and easy to use. I also like the fact updates are prompted before use each time.
Date published: 2023-04-11
Rated 1 out of 5 by from Sneaky Charges and relentless adverts for upgrade They option for Delux was very hidden and minimized, leading me to think premium is now the only option. After I got to the end, and once I realized my mistake it had already been charged and no matter what I did I couldnt change it.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax is good but getting too expensive Too expensive. Will be looking for a less expensive alternative next year
Date published: 2023-04-11
Rated 1 out of 5 by from forced to pay for the expensive one I do not appreciate being forced to pay for the expensive service- when I asked for the cheapest one. and after I completed my taxes turbo tax then forced me to upgrade to the most expensive option that they offer.
Date published: 2023-04-11
Rated 5 out of 5 by from TURBO TAX.... A HELPFUL AND DEPENDABLE GUIDE ALTHOUGH I AM INSECURE WITH THE PROCESS WHEN IT COMES TO TAX PREP AND FILING, THE HELP AND WELL-WORDED GUIDANCE OF TURBO TAX HAS BECOME MY BEST TAX BUDDY. I CAN COMPLETE AND FILE BOTH MY FEDERAL AND STATE INCOME TAX WITH CONFIDENCE AND THE ASSURANCE THAT I HAVE UP-TO-DATE INFORMATION AND HELP I CAN DEPEND ON.
Date published: 2023-04-11
Rated 5 out of 5 by from Great service The expert who helped me was outstanding. The service itself was smooth and intuitive.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3438
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great tax tool with a few minor recommendations This tool walked me through the tax prep process step by step with good info in the side notes. The only issue I had was with my non-resident state income tax forms. Unlike other tax software, Turbo Tax did not lead me into paying thousands of dollars in taxes to states where I earn rental income but owe no tax on my wages however, TT was not completely intuitive in the process. As a military member, the non-resident tax documents have always given me a tough time, just wish there was a tool out there for this specific situation, which is common for military.
Date published: 2023-04-11
Rated 4 out of 5 by from I like software on my machine I am quite concerned that I do not have the software on my computer. It is easy enough to use.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Once again, Turbo Tax was user friendly and I got through another tax year!
Date published: 2023-04-11
Rated 3 out of 5 by from It is just ok. To start with my CD was defective and could not be loaded on my Windows Computer. Spent 2 hours with customer service, finally we gave up and downloaded from web site. When trying to pay for State e-file, Turbo web could not recognize me, have to go on as a guest. when I brough up the web site from different window it automatically signed me on. So, you need to fix the interface between Turbo Tax and the payment system for e-file.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy To Use I have used Turbo Tax for a number of years. I find the program to be user friendly, thorough, and easy to use. I also like the fact updates are prompted before use each time.
Date published: 2023-04-11
Rated 1 out of 5 by from Sneaky Charges and relentless adverts for upgrade They option for Delux was very hidden and minimized, leading me to think premium is now the only option. After I got to the end, and once I realized my mistake it had already been charged and no matter what I did I couldnt change it.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax is good but getting too expensive Too expensive. Will be looking for a less expensive alternative next year
Date published: 2023-04-11
Rated 1 out of 5 by from forced to pay for the expensive one I do not appreciate being forced to pay for the expensive service- when I asked for the cheapest one. and after I completed my taxes turbo tax then forced me to upgrade to the most expensive option that they offer.
Date published: 2023-04-11
Rated 5 out of 5 by from TURBO TAX.... A HELPFUL AND DEPENDABLE GUIDE ALTHOUGH I AM INSECURE WITH THE PROCESS WHEN IT COMES TO TAX PREP AND FILING, THE HELP AND WELL-WORDED GUIDANCE OF TURBO TAX HAS BECOME MY BEST TAX BUDDY. I CAN COMPLETE AND FILE BOTH MY FEDERAL AND STATE INCOME TAX WITH CONFIDENCE AND THE ASSURANCE THAT I HAVE UP-TO-DATE INFORMATION AND HELP I CAN DEPEND ON.
Date published: 2023-04-11
Rated 5 out of 5 by from Great service The expert who helped me was outstanding. The service itself was smooth and intuitive.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3438