TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from thought was free i cant believe it cost more than going to my tax lady not free disapointed
Date published: 2023-04-11
Rated 3 out of 5 by from Quality Degraded from past years I have been using TurboTax to do my taxes for last 10-15 years. However, I have noticed considerable degradation in their quality over last 2-3 years. This year, step-by-step guidance on Credits and Deductions was erroneous. It never guided through eligibility of each deduction but rather left it on user to determine. Secondly, in property taxes section, there was no way to specify a situation where I have a paid-property in other state that I do not typically reside. There are many other issues I encountered in entering education loan.
Date published: 2023-04-11
Rated 5 out of 5 by from Great System Good instructions with no problems, I entered the info and did not need help.
Date published: 2023-04-11
Rated 5 out of 5 by from I like Turbo Tax I liked the fact that I was able to get assistance with my questions.
Date published: 2023-04-11
Rated 3 out of 5 by from YOU HAVE TO USE INTUIT OK. BUT ALWAYS HAVE DIFFICULTIES WITH INTUIT, SHOULD BE OTHER WAYS TO PAY BY CREDIT CARD. WILL PROBABLY USE ANOTHER PROGRAM NEXT YEAR
Date published: 2023-04-11
Rated 4 out of 5 by from Friendly and easy to use Friendly and easy platform to use when you are not familiar with tax process. everything is explained and you always have options to go back for changes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great services Great services, I use every year for several years
Date published: 2023-04-11
Rated 1 out of 5 by from The Worst Service EVER!!!! We bought the TurboTax Deluxe and still had to pay for the state tax return even though one state was included. Also, the experience is terrible. If you wanted to create a true, easy filing experience, you would partner with experience management companies that know what to do. This is a terrible experience from start to finish. I'm gonna make sure we lobby for the government to make a tool so we don't have to file our taxes with the private sector like you. Genuinely terrible.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax works well 95% Sometimes instructions can be confusing or ambiguous. For example, because I rent out 1/2 my duplex, 1/2 my mortgage was taken in Sch E. I used the feature i enter my full amounts of expenses including mortgage interest whereby Turbo would take out 1/2. In Deductions, there was a note that the interest was already accounted for in Sch E, but message should have included that I can only deduct 1/2 in Deductions.
Date published: 2023-04-11
Rated 2 out of 5 by from Captured market, lackluster product Haven't used TurboTax in 10+ years, not really impressed with the state of the product. Looks great and is basically gamified, but the automation isn't there for non-standard situations. Intuit has regulatory capture going for it, and it shows via the gaps in this product. It didn't correctly pickup the recipient address off a scanned 1099-DIV, and then wouldn't accept the obviously correct zip code. It's not set up to handle non-qualified ESPP plans, because it refused to accept the 1099-B info exactly as printed. It's an ESPP plan but with 20% match, not a discount. As far as I can tell, TurboTax cannot correctly handle this situation. Mistakenly thought my spouse had lost health coverage, with no option to skip that line of questioning. I guess I just hope it works out!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3431
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from thought was free i cant believe it cost more than going to my tax lady not free disapointed
Date published: 2023-04-11
Rated 3 out of 5 by from Quality Degraded from past years I have been using TurboTax to do my taxes for last 10-15 years. However, I have noticed considerable degradation in their quality over last 2-3 years. This year, step-by-step guidance on Credits and Deductions was erroneous. It never guided through eligibility of each deduction but rather left it on user to determine. Secondly, in property taxes section, there was no way to specify a situation where I have a paid-property in other state that I do not typically reside. There are many other issues I encountered in entering education loan.
Date published: 2023-04-11
Rated 5 out of 5 by from Great System Good instructions with no problems, I entered the info and did not need help.
Date published: 2023-04-11
Rated 5 out of 5 by from I like Turbo Tax I liked the fact that I was able to get assistance with my questions.
Date published: 2023-04-11
Rated 3 out of 5 by from YOU HAVE TO USE INTUIT OK. BUT ALWAYS HAVE DIFFICULTIES WITH INTUIT, SHOULD BE OTHER WAYS TO PAY BY CREDIT CARD. WILL PROBABLY USE ANOTHER PROGRAM NEXT YEAR
Date published: 2023-04-11
Rated 4 out of 5 by from Friendly and easy to use Friendly and easy platform to use when you are not familiar with tax process. everything is explained and you always have options to go back for changes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great services Great services, I use every year for several years
Date published: 2023-04-11
Rated 1 out of 5 by from The Worst Service EVER!!!! We bought the TurboTax Deluxe and still had to pay for the state tax return even though one state was included. Also, the experience is terrible. If you wanted to create a true, easy filing experience, you would partner with experience management companies that know what to do. This is a terrible experience from start to finish. I'm gonna make sure we lobby for the government to make a tool so we don't have to file our taxes with the private sector like you. Genuinely terrible.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax works well 95% Sometimes instructions can be confusing or ambiguous. For example, because I rent out 1/2 my duplex, 1/2 my mortgage was taken in Sch E. I used the feature i enter my full amounts of expenses including mortgage interest whereby Turbo would take out 1/2. In Deductions, there was a note that the interest was already accounted for in Sch E, but message should have included that I can only deduct 1/2 in Deductions.
Date published: 2023-04-11
Rated 2 out of 5 by from Captured market, lackluster product Haven't used TurboTax in 10+ years, not really impressed with the state of the product. Looks great and is basically gamified, but the automation isn't there for non-standard situations. Intuit has regulatory capture going for it, and it shows via the gaps in this product. It didn't correctly pickup the recipient address off a scanned 1099-DIV, and then wouldn't accept the obviously correct zip code. It's not set up to handle non-qualified ESPP plans, because it refused to accept the 1099-B info exactly as printed. It's an ESPP plan but with 20% match, not a discount. As far as I can tell, TurboTax cannot correctly handle this situation. Mistakenly thought my spouse had lost health coverage, with no option to skip that line of questioning. I guess I just hope it works out!
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3431