TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from excellent work excellent but challenging at times. some deductions are difficult to find and follow.
Date published: 2023-06-22
Rated 5 out of 5 by from Awesome and Easy This was my first time and I was scared but it was fast and fun because it was easy!!!!
Date published: 2023-06-22
Rated 5 out of 5 by from TurboTax is Awesome TurboTax is a great product I would reccommend this to my friends and family and only took a few minuets to operate and complete.
Date published: 2023-06-22
Rated 5 out of 5 by from Very simple and helpful Very simple and helpful. Only took a few minutes. Awesome
Date published: 2023-06-22
Rated 5 out of 5 by from Always use turbotax, easy and reliable. Every year the software gets better and better. The business desktop version and the online version is perfect.
Date published: 2023-06-22
Rated 5 out of 5 by from Quick and Easy I always feel overwhelmed when I consider doing taxes, but Turbotax makes it super easy!
Date published: 2023-06-22
Rated 2 out of 5 by from No refunds 6/22/23 wondered why Not happy —thought we eFILED in April 11, 2023 No refunds yet so can’t tell if we sent the eFILED or not…why didn’t I get email saying it never filed or WENT.!????
Date published: 2023-06-22
Rated 4 out of 5 by from Grateful for the support I'm overall happy with the experience and ease of filing with turbo tax through there mobile app. The precautionary security measures are understandable but I feel should be time based and not based off of everything I change windows on my mobile device. It was making me rescan my finger print everytime I went back and forth to collect needed info. Although the fees are a bit much and services provided have lessened over the years and have also since been added to other services that cost more money, the services for premium may deem helpful later if any issues should arise with the IRS and the sense of security brings me a higher reassurance. I also found it hard to understand who the questions referred to and later was able to determine it was to "head of household" and with myself being a joint filer I feel it should always state the name of the person they want to confirm identity for. I also found some answers to questions were not helpful and hard to understand as to what it was pertaining to exactly or what does or doesn't qualify me considering my stand point. Besides those small preferences I found the service to be thorough, easy and the layout was sensible and easy to maneuver or go back and forth to other sections allowing me to add or delete any information needed.
Date published: 2023-06-22
Rated 1 out of 5 by from Payed for easy filing & didn't get it... Was going to give 2 *'s but 2* is Fair under your 5 * scale. -I've filed before & been satisfied with Turbo Tax although it's always much more expensive then any other online Software Filing. This filing would be Free except for 2 PDFs prepared by 2 Investment Brokers that then requires the premium software.The reason I switched from 2 other competitors was for this reason, they require a lot of copy/paste of #'s that are already clearly in the document's prepared by brokers. In the past It automated the whole process, this time I had to go back and manually edit 40-50 investments that TurboT software didn't copy correctly (It was in the PDF's correctly). So not satisfied paying a premium for software that 3 hours in, surprise requires more time/work to file then the free or much cheaper competitors. If you're going charge more, have very little choice in software pricing and then advertise/Estimate Fast 1 hour filings but take 4-5x longer...I'm not sure how you keep a customer who has an experience like mine. I'll be filing elsewhere next year to try and avoid this experience again. tortoise
Date published: 2023-06-21
Rated 5 out of 5 by from College student It was easy to file my taxes i didn'thave any problems, thank you
Date published: 2023-06-21
All TurboTax® Offerings Reviews - Page 334
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from excellent work excellent but challenging at times. some deductions are difficult to find and follow.
Date published: 2023-06-22
Rated 5 out of 5 by from Awesome and Easy This was my first time and I was scared but it was fast and fun because it was easy!!!!
Date published: 2023-06-22
Rated 5 out of 5 by from TurboTax is Awesome TurboTax is a great product I would reccommend this to my friends and family and only took a few minuets to operate and complete.
Date published: 2023-06-22
Rated 5 out of 5 by from Very simple and helpful Very simple and helpful. Only took a few minutes. Awesome
Date published: 2023-06-22
Rated 5 out of 5 by from Always use turbotax, easy and reliable. Every year the software gets better and better. The business desktop version and the online version is perfect.
Date published: 2023-06-22
Rated 5 out of 5 by from Quick and Easy I always feel overwhelmed when I consider doing taxes, but Turbotax makes it super easy!
Date published: 2023-06-22
Rated 2 out of 5 by from No refunds 6/22/23 wondered why Not happy —thought we eFILED in April 11, 2023 No refunds yet so can’t tell if we sent the eFILED or not…why didn’t I get email saying it never filed or WENT.!????
Date published: 2023-06-22
Rated 4 out of 5 by from Grateful for the support I'm overall happy with the experience and ease of filing with turbo tax through there mobile app. The precautionary security measures are understandable but I feel should be time based and not based off of everything I change windows on my mobile device. It was making me rescan my finger print everytime I went back and forth to collect needed info. Although the fees are a bit much and services provided have lessened over the years and have also since been added to other services that cost more money, the services for premium may deem helpful later if any issues should arise with the IRS and the sense of security brings me a higher reassurance. I also found it hard to understand who the questions referred to and later was able to determine it was to "head of household" and with myself being a joint filer I feel it should always state the name of the person they want to confirm identity for. I also found some answers to questions were not helpful and hard to understand as to what it was pertaining to exactly or what does or doesn't qualify me considering my stand point. Besides those small preferences I found the service to be thorough, easy and the layout was sensible and easy to maneuver or go back and forth to other sections allowing me to add or delete any information needed.
Date published: 2023-06-22
Rated 1 out of 5 by from Payed for easy filing & didn't get it... Was going to give 2 *'s but 2* is Fair under your 5 * scale. -I've filed before & been satisfied with Turbo Tax although it's always much more expensive then any other online Software Filing. This filing would be Free except for 2 PDFs prepared by 2 Investment Brokers that then requires the premium software.The reason I switched from 2 other competitors was for this reason, they require a lot of copy/paste of #'s that are already clearly in the document's prepared by brokers. In the past It automated the whole process, this time I had to go back and manually edit 40-50 investments that TurboT software didn't copy correctly (It was in the PDF's correctly). So not satisfied paying a premium for software that 3 hours in, surprise requires more time/work to file then the free or much cheaper competitors. If you're going charge more, have very little choice in software pricing and then advertise/Estimate Fast 1 hour filings but take 4-5x longer...I'm not sure how you keep a customer who has an experience like mine. I'll be filing elsewhere next year to try and avoid this experience again. tortoise
Date published: 2023-06-21
Rated 5 out of 5 by from College student It was easy to file my taxes i didn'thave any problems, thank you
Date published: 2023-06-21
All TurboTax® Offerings Reviews - Page 334