TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from Turbo Tax All was good. Easy as could be. Liked the expert advice.
Date published: 2023-04-11
Rated 5 out of 5 by from Great Service The gentleman that I had the pleasure to speak with was fabulous - I wish I would have gotten his name - it started with an A
Date published: 2023-04-11
Rated 2 out of 5 by from only benefit is carrying over old information I would change if it were not for the hassle of old information carrying over. Does not prompt for sales tax or large purchase deductions, misses information in auto imported forms, never fully completes K1 despite having premium, requires manual entry of unknown values at the end, wouldn't scroll on last page so submit button was hidden, had to change to a new monitor, re-asks the same questions over and over if you reenter an old section, always tries to upsell throughout the entire process multiple times
Date published: 2023-04-11
Rated 5 out of 5 by from great joseph k was a great help! give him a raise and a free lunch!
Date published: 2023-04-11
Rated 2 out of 5 by from TurboTax is easy, but it's super expensive I like that it's really easy to figure everything out with TurboTax, especially since I worked in a different state this year, and I was working as a contractor instead of an employee, and there were just a lot of questions that I had, but filing was very expensive. It costs $60 per return, so for me, that was 1 federal and 2 state, plus $40 for filing online. So It ended up costing me about $220 to file my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great TurboTax makes it all very easy. One thing though is they tell you it will be free until it comes time to pay, then they make you pay for premium.
Date published: 2023-04-11
Rated 3 out of 5 by from could have been more easier 1) I should be able to file FBAR. 2) More bank integration should be there like LMCU 3) Last year tax return needed to be entered. Why?
Date published: 2023-04-11
Rated 2 out of 5 by from misleading and confusing checkout process I have been using a TurboTax for a number of years and typically I have had a great experience. However, I am lowering my rating this year. For the first time ever, I was entitled to a refund. I opted to deduct the cost of filing from your federal tax refund, which seemed like a good idea. It was not until a few screens later in the wizard that I learned of a $39.00 "convenience" fee in the small print of the terms and conditions which hardly in the realm of reasonableness for a convenience. I had to search the help on how to remove that. For some reason, those instructions did not remove the fee immediately from the order summary screen and I had to contact a live agent to help get that resolved. The service rep was also perplexed that the order summary screen did not update when switching the payment method to a credit card for payment of the fee. Eventually it was resolved but not after a lot of extra time and irritation. I would recommend disclosing the fee amount up front in the same place the option can be chosen and/or lowering the fee to something reasonable like $3.00.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Outstanding & Trustful!! Over a decade of using TurboTax!! I always trust TurboTax!
Date published: 2023-04-11
Rated 5 out of 5 by from so easy so easy they walk you through everything. simple to understand.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3325
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax All was good. Easy as could be. Liked the expert advice.
Date published: 2023-04-11
Rated 5 out of 5 by from Great Service The gentleman that I had the pleasure to speak with was fabulous - I wish I would have gotten his name - it started with an A
Date published: 2023-04-11
Rated 2 out of 5 by from only benefit is carrying over old information I would change if it were not for the hassle of old information carrying over. Does not prompt for sales tax or large purchase deductions, misses information in auto imported forms, never fully completes K1 despite having premium, requires manual entry of unknown values at the end, wouldn't scroll on last page so submit button was hidden, had to change to a new monitor, re-asks the same questions over and over if you reenter an old section, always tries to upsell throughout the entire process multiple times
Date published: 2023-04-11
Rated 5 out of 5 by from great joseph k was a great help! give him a raise and a free lunch!
Date published: 2023-04-11
Rated 2 out of 5 by from TurboTax is easy, but it's super expensive I like that it's really easy to figure everything out with TurboTax, especially since I worked in a different state this year, and I was working as a contractor instead of an employee, and there were just a lot of questions that I had, but filing was very expensive. It costs $60 per return, so for me, that was 1 federal and 2 state, plus $40 for filing online. So It ended up costing me about $220 to file my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great TurboTax makes it all very easy. One thing though is they tell you it will be free until it comes time to pay, then they make you pay for premium.
Date published: 2023-04-11
Rated 3 out of 5 by from could have been more easier 1) I should be able to file FBAR. 2) More bank integration should be there like LMCU 3) Last year tax return needed to be entered. Why?
Date published: 2023-04-11
Rated 2 out of 5 by from misleading and confusing checkout process I have been using a TurboTax for a number of years and typically I have had a great experience. However, I am lowering my rating this year. For the first time ever, I was entitled to a refund. I opted to deduct the cost of filing from your federal tax refund, which seemed like a good idea. It was not until a few screens later in the wizard that I learned of a $39.00 "convenience" fee in the small print of the terms and conditions which hardly in the realm of reasonableness for a convenience. I had to search the help on how to remove that. For some reason, those instructions did not remove the fee immediately from the order summary screen and I had to contact a live agent to help get that resolved. The service rep was also perplexed that the order summary screen did not update when switching the payment method to a credit card for payment of the fee. Eventually it was resolved but not after a lot of extra time and irritation. I would recommend disclosing the fee amount up front in the same place the option can be chosen and/or lowering the fee to something reasonable like $3.00.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Outstanding & Trustful!! Over a decade of using TurboTax!! I always trust TurboTax!
Date published: 2023-04-11
Rated 5 out of 5 by from so easy so easy they walk you through everything. simple to understand.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3325