TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Easy and intuitive Using TurboTax is easy and quick. Working from my desktop computer is much preferable to collecting paper documents and carrying them across town to an accountant. I've filed my taxes with TurboTax for several years and I'm very pleased with the results.
Date published: 2023-04-11
Rated 3 out of 5 by from Ok Ok that is real cool also it was great and stuff all
Date published: 2023-04-11
Rated 2 out of 5 by from Problems with PIN number for e-file Even though I had included a PIN number to submit our taxes via e-file, the system didn't "see" it, and rejected our tax return four times, which required us to print the forms out and mail them. This has never happened before, and the information on the support site did not provide a sufficient way to fix the problem.
Date published: 2023-04-11
Rated 1 out of 5 by from To expensive The service is no longer worth the cost. This year cost me $178 dollars to file basic return and state. There are free services available now so I will no longer be using your services in the future.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax very helpful this was easier than I thought it would be. Didn't take too long. Got a refund. No complaints.
Date published: 2023-04-11
Rated 4 out of 5 by from Helpful Thank you for this opportunity. I find Turbo Tax very helpful. Just too expensive.
Date published: 2023-04-11
Rated 2 out of 5 by from There are some irritating problems Suppose you have to mail your state form (no reason given, no one seems to be responsible for this!). Suppose after e-filing the Federal form you discover a duplicated income entry. So you have to file an amended return (probably for both?). Does TurboTax change the name of the file when an amended form is created? Does the TurboTax file get changed? What if one has to amend a state form that has not been filed? Users in this situation would appreciate some information and advice. It appears that the amended files have the same name as the original files??? (This is NOT GOOD!) One other annoyance. How does one enter information about the amount of a refund that one wants to be applied to next year's taxes? This does not seem to be done in any obvious way and for the past few years this has managed to keep me from applying amounts in the way I wanted! Obviously, the complexities of using TurboTax are the result of absurdly complex laws and even more absurdly complex procedures by federal and state agencies (many of which are the product of unnecessary complexities in the legislation). My judgement at the present is that it is actually impossible to handle taxes without using an imperfect computer application or hiring an expert who will make fewer mistakes than an amateur but will still make mistakes. This is also not good for anyone, even Intuit!
Date published: 2023-04-11
Rated 2 out of 5 by from disappointed I used Turbo Tax disc last year and the records were not in you system. So I used the online version this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax using turbo tax for years awesome absolutely love the guidance and review prior to finaizing
Date published: 2023-04-11
Rated 4 out of 5 by from easy it was fine, and did not take long to do, I will use again
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3315
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and intuitive Using TurboTax is easy and quick. Working from my desktop computer is much preferable to collecting paper documents and carrying them across town to an accountant. I've filed my taxes with TurboTax for several years and I'm very pleased with the results.
Date published: 2023-04-11
Rated 3 out of 5 by from Ok Ok that is real cool also it was great and stuff all
Date published: 2023-04-11
Rated 2 out of 5 by from Problems with PIN number for e-file Even though I had included a PIN number to submit our taxes via e-file, the system didn't "see" it, and rejected our tax return four times, which required us to print the forms out and mail them. This has never happened before, and the information on the support site did not provide a sufficient way to fix the problem.
Date published: 2023-04-11
Rated 1 out of 5 by from To expensive The service is no longer worth the cost. This year cost me $178 dollars to file basic return and state. There are free services available now so I will no longer be using your services in the future.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax very helpful this was easier than I thought it would be. Didn't take too long. Got a refund. No complaints.
Date published: 2023-04-11
Rated 4 out of 5 by from Helpful Thank you for this opportunity. I find Turbo Tax very helpful. Just too expensive.
Date published: 2023-04-11
Rated 2 out of 5 by from There are some irritating problems Suppose you have to mail your state form (no reason given, no one seems to be responsible for this!). Suppose after e-filing the Federal form you discover a duplicated income entry. So you have to file an amended return (probably for both?). Does TurboTax change the name of the file when an amended form is created? Does the TurboTax file get changed? What if one has to amend a state form that has not been filed? Users in this situation would appreciate some information and advice. It appears that the amended files have the same name as the original files??? (This is NOT GOOD!) One other annoyance. How does one enter information about the amount of a refund that one wants to be applied to next year's taxes? This does not seem to be done in any obvious way and for the past few years this has managed to keep me from applying amounts in the way I wanted! Obviously, the complexities of using TurboTax are the result of absurdly complex laws and even more absurdly complex procedures by federal and state agencies (many of which are the product of unnecessary complexities in the legislation). My judgement at the present is that it is actually impossible to handle taxes without using an imperfect computer application or hiring an expert who will make fewer mistakes than an amateur but will still make mistakes. This is also not good for anyone, even Intuit!
Date published: 2023-04-11
Rated 2 out of 5 by from disappointed I used Turbo Tax disc last year and the records were not in you system. So I used the online version this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax using turbo tax for years awesome absolutely love the guidance and review prior to finaizing
Date published: 2023-04-11
Rated 4 out of 5 by from easy it was fine, and did not take long to do, I will use again
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3315