TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TT is awesome!!! Turbo Tax is very user friendly... Anyone can do their taxes by these super user friendly instructions.
Date published: 2023-04-11
Rated 5 out of 5 by from Good and easy software very friendly and easy software. Used for years and recommend to other people.
Date published: 2023-04-11
Rated 1 out of 5 by from Difficult and confusing to update name Very poor. I changed my name legally in 2022, and the first page of the tax dialogue asks you to confirm contact details, including my deadname/previous name. There was no option to update my name short of trying to contact someone, or proceed with this incorrect information and click a big button saying it was correct. When I tried to contact turbotax, i was given a range of service options I could avail myself with in order to resolve this ($$$). There was no option to speak with a rep to resolve what is a technical/form issue on your end. I sent an email and someone got back to me 5 business days later, and did not resolve it. I suggest you add an option to alter the name on the first page, other than just for a marriage. There needs to be an option for "Court Ordered Name Change". I hope to not be using your product in the future due to this. I do not consent to be contacted regarding this review.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax / 2022 Returns / Exceptional! I found Turbo Tax to be easy to access, easy to use and understand, and its features to be outstanding.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! It was a first time using this service - Pleasantly surprised! Easy to use and entertaining!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Simple and Easy!!! This was my first year doing my own taxes and TurboTax Premium made it easy and straightforward!
Date published: 2023-04-11
Rated 5 out of 5 by from Used for many years with complete satisfaction. Complete satisfaction with the multiple live people I have had interactions with.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Joy I like everything about Turbo Tax but I wish they would help me when the Federal Return is rejected. Especially when I am not told why it is rejected.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is the Best I have used Turbo Tax for years. It is simple to use and instructions are straight forward. It checks everything to make sure that I pay as necessary or receive a refund if required. I am never concerned that there is an error or I missed anything.
Date published: 2023-04-11
Rated 4 out of 5 by from Excellent for the self-filer I've been filing single with turbotax for years but when I started my business I thought that it would be too complicated to file on my own so I went to several different services, including H&R Block and 2 separate private accountants; they charged about $500 and $800, respectively. After 3 years, I decided to try it myself with turbotax for business and it was almost as easy filing single. When I don't know something, the HELP section usually has the answer and if they don't know then I can chat with support for further help. And the nest part is, I save hundreds of dollars even with adding the audit protection plus I get the identity protection included which is something I would normally pay separately anyway. Only occasional issue I have is that sometimes the help section doesn't have specific answers to my questions or the instructions aren't clear enough. I then end up using the chat support.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3291
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TT is awesome!!! Turbo Tax is very user friendly... Anyone can do their taxes by these super user friendly instructions.
Date published: 2023-04-11
Rated 5 out of 5 by from Good and easy software very friendly and easy software. Used for years and recommend to other people.
Date published: 2023-04-11
Rated 1 out of 5 by from Difficult and confusing to update name Very poor. I changed my name legally in 2022, and the first page of the tax dialogue asks you to confirm contact details, including my deadname/previous name. There was no option to update my name short of trying to contact someone, or proceed with this incorrect information and click a big button saying it was correct. When I tried to contact turbotax, i was given a range of service options I could avail myself with in order to resolve this ($$$). There was no option to speak with a rep to resolve what is a technical/form issue on your end. I sent an email and someone got back to me 5 business days later, and did not resolve it. I suggest you add an option to alter the name on the first page, other than just for a marriage. There needs to be an option for "Court Ordered Name Change". I hope to not be using your product in the future due to this. I do not consent to be contacted regarding this review.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax / 2022 Returns / Exceptional! I found Turbo Tax to be easy to access, easy to use and understand, and its features to be outstanding.
Date published: 2023-04-11
Rated 5 out of 5 by from Great! It was a first time using this service - Pleasantly surprised! Easy to use and entertaining!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Simple and Easy!!! This was my first year doing my own taxes and TurboTax Premium made it easy and straightforward!
Date published: 2023-04-11
Rated 5 out of 5 by from Used for many years with complete satisfaction. Complete satisfaction with the multiple live people I have had interactions with.
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax Joy I like everything about Turbo Tax but I wish they would help me when the Federal Return is rejected. Especially when I am not told why it is rejected.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbotax is the Best I have used Turbo Tax for years. It is simple to use and instructions are straight forward. It checks everything to make sure that I pay as necessary or receive a refund if required. I am never concerned that there is an error or I missed anything.
Date published: 2023-04-11
Rated 4 out of 5 by from Excellent for the self-filer I've been filing single with turbotax for years but when I started my business I thought that it would be too complicated to file on my own so I went to several different services, including H&R Block and 2 separate private accountants; they charged about $500 and $800, respectively. After 3 years, I decided to try it myself with turbotax for business and it was almost as easy filing single. When I don't know something, the HELP section usually has the answer and if they don't know then I can chat with support for further help. And the nest part is, I save hundreds of dollars even with adding the audit protection plus I get the identity protection included which is something I would normally pay separately anyway. Only occasional issue I have is that sometimes the help section doesn't have specific answers to my questions or the instructions aren't clear enough. I then end up using the chat support.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3291