TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Love Turbo Tax The program has excellent information when you are unsure about what to choose for your situation. It reminds you of items that you have left blank or need to find info. The graphics this year made it fun--if taxes can be fun--to use.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to use I did the EZ form for my daughter and the app was easy to use and walked me through the process.
Date published: 2023-04-11
Rated 4 out of 5 by from Not too difficult! This is the second time using TurboTax and luckily it guides you pretty well through the process.
Date published: 2023-04-11
Rated 5 out of 5 by from Great as Usual, But,,,,, As usual, TT guided me through everything. This year however I had an unusual situation where my mortgage was sold to another provider. So,,, I had to enter another lender/1098. The guidance through that section left me confused as to which lender/1098 they were asking about when it came to Which was most recent. It seemed to loop back around. I think had you ask which was the ORIGINAL LENDER and which was the NEW LENDER, it would have been more clear. I also assumed that 'Refinanced with a new lender" was the same as "Mortgage was sold to a new lender", so, I checked that box. I hope i did it correctly!!!
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax It was a good experience. I was satisfied with the expert that assisted me.
Date published: 2023-04-11
Rated 5 out of 5 by from Way to Go Turbo Tax helpers and experts! I normally have pretty straight forward taxes but didn't this year - and the experts were so patient and helpful! THANK YOU!
Date published: 2023-04-11
Rated 5 out of 5 by from Understanding Inquiries It was easy to answer all inquiries as opposed to filling out the actual tax return. Also having used Turbo Tax in the past few years, all updated income had been tracked and was entered on the current tax return without needing my confirmation.
Date published: 2023-04-11
Rated 4 out of 5 by from easy to use! I've used TT for 8 years now, incredibly easy to use. If I come across something I may be confused on, there's always tips or help from an agent. I used an agent in the previous year, and one of the nicest and intelligent people I've met. She was an immense help!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is so easy self explanatory and easy to use. step by step direction
Date published: 2023-04-11
Rated 4 out of 5 by from Love Turbotax Ive been using Turbotax for many years now and I love the software. Its easy to work with and it takes you through doing your taxes step by step, question by question. Easy-Peasy. In the last few years though, I have noticed that the software can get a little glitchy, I will be doing my taxes, save the return to come back to it later and my file wont be there, I will have to start all over (frustrating). or I may answer a question one way to see what the outcome will be, then go back to answer the same question another way, then go back again and then it will just take me to a whole new topic. so where does that question go cuz then I cant find it again (strange). or the best one is, I get done with my fed return and move on to state and it will ask me if I want to use my one free state filing fee for free, I click yes and get done with my state return and go to e-file and it charges me $25 anyways. where did my free state e-file go? its Little glitchy things like that. Thanks for listening.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3269
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax The program has excellent information when you are unsure about what to choose for your situation. It reminds you of items that you have left blank or need to find info. The graphics this year made it fun--if taxes can be fun--to use.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to use I did the EZ form for my daughter and the app was easy to use and walked me through the process.
Date published: 2023-04-11
Rated 4 out of 5 by from Not too difficult! This is the second time using TurboTax and luckily it guides you pretty well through the process.
Date published: 2023-04-11
Rated 5 out of 5 by from Great as Usual, But,,,,, As usual, TT guided me through everything. This year however I had an unusual situation where my mortgage was sold to another provider. So,,, I had to enter another lender/1098. The guidance through that section left me confused as to which lender/1098 they were asking about when it came to Which was most recent. It seemed to loop back around. I think had you ask which was the ORIGINAL LENDER and which was the NEW LENDER, it would have been more clear. I also assumed that 'Refinanced with a new lender" was the same as "Mortgage was sold to a new lender", so, I checked that box. I hope i did it correctly!!!
Date published: 2023-04-11
Rated 4 out of 5 by from Turbo Tax It was a good experience. I was satisfied with the expert that assisted me.
Date published: 2023-04-11
Rated 5 out of 5 by from Way to Go Turbo Tax helpers and experts! I normally have pretty straight forward taxes but didn't this year - and the experts were so patient and helpful! THANK YOU!
Date published: 2023-04-11
Rated 5 out of 5 by from Understanding Inquiries It was easy to answer all inquiries as opposed to filling out the actual tax return. Also having used Turbo Tax in the past few years, all updated income had been tracked and was entered on the current tax return without needing my confirmation.
Date published: 2023-04-11
Rated 4 out of 5 by from easy to use! I've used TT for 8 years now, incredibly easy to use. If I come across something I may be confused on, there's always tips or help from an agent. I used an agent in the previous year, and one of the nicest and intelligent people I've met. She was an immense help!
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is so easy self explanatory and easy to use. step by step direction
Date published: 2023-04-11
Rated 4 out of 5 by from Love Turbotax Ive been using Turbotax for many years now and I love the software. Its easy to work with and it takes you through doing your taxes step by step, question by question. Easy-Peasy. In the last few years though, I have noticed that the software can get a little glitchy, I will be doing my taxes, save the return to come back to it later and my file wont be there, I will have to start all over (frustrating). or I may answer a question one way to see what the outcome will be, then go back to answer the same question another way, then go back again and then it will just take me to a whole new topic. so where does that question go cuz then I cant find it again (strange). or the best one is, I get done with my fed return and move on to state and it will ask me if I want to use my one free state filing fee for free, I click yes and get done with my state return and go to e-file and it charges me $25 anyways. where did my free state e-file go? its Little glitchy things like that. Thanks for listening.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3269