TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Super confusing and not helpful I thought Turbo Tax was great, and I still recommend it to friends who have things easy…I thought that was my case until I used Turbo Tax Live, and my tax professional tried to get me to call the IRS on my college. While she may have been true, she was wildly unhelpful for the questions I actually had and then did not follow up on my phone call. I then had to PAY Turbo Tax for the work that my tax professional DID NOT do. Extremely frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and fast Turbo tax is very easy to use. It walks you through with easy to follow questions
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience with Turbo Tax. Phyllis was great to deal with. I will definitely use TurboTax again.
Date published: 2023-04-12
Rated 4 out of 5 by from Great customer service! Was having some trouble locating information I wanted to review, so I contacted Turbo Tax and spoke with Jonny. He showed me how to find the information I was looking for. In the middle of our conversation I lost contact with him and a few seconds later my phone rang and it was Jonny calling to finish our conversation. Terrific customer service!
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is Awesome! Quick, easy, funny. Liked it this year more than last.
Date published: 2023-04-12
Rated 5 out of 5 by from Multi-time user in Jacksonville I have used TT for years and this may have been the best experience to date. It was easy to move around and especially easy to go back and catch something I omitted on purpose, this wasn't so easy in years past. Still like the way it moves you thru the questions. I feel the Premium plan is worth the money for their guidance, even with some easier returns. It's really worth it with multiple income streams and deductions.
Date published: 2023-04-12
Rated 5 out of 5 by from turbo tax is awesome So easy to use- I recommend highly. Makes doing taxes way less stressful
Date published: 2023-04-12
Rated 1 out of 5 by from Premium Sucks What tf am I paying $178 for premium? Really dumb.
Date published: 2023-04-12
Rated 2 out of 5 by from Misleading Mislead into asking for more tax breaks, when it led to me just paying a TurboTax fee.
Date published: 2023-04-12
Rated 3 out of 5 by from Annoying software The software doesn't explain the issues it sees in the review process - leaving you guessing what the error is, getting irritated, and starting over from scratch
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Super confusing and not helpful I thought Turbo Tax was great, and I still recommend it to friends who have things easy…I thought that was my case until I used Turbo Tax Live, and my tax professional tried to get me to call the IRS on my college. While she may have been true, she was wildly unhelpful for the questions I actually had and then did not follow up on my phone call. I then had to PAY Turbo Tax for the work that my tax professional DID NOT do. Extremely frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and fast Turbo tax is very easy to use. It walks you through with easy to follow questions
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience with Turbo Tax. Phyllis was great to deal with. I will definitely use TurboTax again.
Date published: 2023-04-12
Rated 4 out of 5 by from Great customer service! Was having some trouble locating information I wanted to review, so I contacted Turbo Tax and spoke with Jonny. He showed me how to find the information I was looking for. In the middle of our conversation I lost contact with him and a few seconds later my phone rang and it was Jonny calling to finish our conversation. Terrific customer service!
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is Awesome! Quick, easy, funny. Liked it this year more than last.
Date published: 2023-04-12
Rated 5 out of 5 by from Multi-time user in Jacksonville I have used TT for years and this may have been the best experience to date. It was easy to move around and especially easy to go back and catch something I omitted on purpose, this wasn't so easy in years past. Still like the way it moves you thru the questions. I feel the Premium plan is worth the money for their guidance, even with some easier returns. It's really worth it with multiple income streams and deductions.
Date published: 2023-04-12
Rated 5 out of 5 by from turbo tax is awesome So easy to use- I recommend highly. Makes doing taxes way less stressful
Date published: 2023-04-12
Rated 1 out of 5 by from Premium Sucks What tf am I paying $178 for premium? Really dumb.
Date published: 2023-04-12
Rated 2 out of 5 by from Misleading Mislead into asking for more tax breaks, when it led to me just paying a TurboTax fee.
Date published: 2023-04-12
Rated 3 out of 5 by from Annoying software The software doesn't explain the issues it sees in the review process - leaving you guessing what the error is, getting irritated, and starting over from scratch
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3241